Top 20 Interview Questions & Answers for Applebees Hostess – 2025

Are you preparing for an interview for the role of Applebees hostess? Look no further! This guide provides a comprehensive list of interview questions and answers that will showcase your professionalism, customer service skills, and ability to handle high-stress situations. From behavioral questions to cultural fit questions, we've got you covered with all the key areas of the job.

General Questions

• 1. What interested you in the role of an Applebees hostess?
  Answer: I have always been passionate about providing great customer service, and Applebees is known for its exceptional customer experience. I believe my skills align perfectly with the role of a hostess, and I am excited about the opportunity to contribute to such a renowned brand.
• 2. What are your biggest strengths as a hostess?
  Answer: My biggest strengths as a hostess are my excellent communication skills, ability to multitask, and efficiency in time management. I am also a quick learner, which allows me to adapt to new situations quickly and handle them with ease.
• 3. How would you handle a difficult customer?
  Answer: As a hostess, it is important to remain calm and professional, even in challenging situations. If a customer is dissatisfied, I would listen to their concerns attentively and offer solutions or escalate the issue to a manager if needed. Ultimately, my goal would be to ensure the customer leaves happy and satisfied with their experience at Applebees.
• 4. How do you handle stressful situations?
  Answer: I have learned to thrive in stressful situations by staying organized and prioritizing tasks based on their urgency. I also believe in taking a step back and analyzing the situation before reacting to it, which helps me make rational decisions and maintain a calm demeanor.
• 5. How do you handle long wait times or delays?
  Answer: In a busy restaurant like Applebees, delays and long wait times can be inevitable. In such situations, I would inform the customers about the wait time and offer them drink or appetizer recommendations to make their wait more pleasant. I would also ensure to keep them updated on their table's status and apologize for any inconvenience caused.

Behavioral Questions

• 6. Tell me about a time when you went above and beyond to satisfy a customer.
  Answer: At my previous job as a hostess, a customer requested a specific seating area that was already reserved. Instead of turning them away, I spoke to the manager and arranged for the reservation to be moved to another area. The customer was incredibly happy with the outcome and left us a positive review for the exceptional service.
• 7. How do you handle conflicts or disagreements with your coworkers?
  Answer: In my experience, conflicts can often arise due to miscommunication or different perspectives. In such situations, I prefer to speak to my coworkers directly and try to understand their point of view. If needed, I involve a manager to find a resolution that works for everyone.
• 8. Describe a time when you had to handle multiple tasks at once.
  Answer: In my current job, I have to manage the front desk, take calls, and greet guests simultaneously. To handle these tasks efficiently, I prioritize them based on their urgency, delegate where necessary, and keep a checklist to ensure I don't miss any tasks. This has helped me handle multiple tasks with ease.
• 9. Share an experience where you had to handle a difficult or problematic guest.
  Answer: At my previous job, there was a customer who was dissatisfied with their order and became agitated when I approached them. I listened to their concerns patiently, offered a solution, and reassured them that their satisfaction was our top priority. By the end of their meal, the customer had calmed down and thanked me for addressing their concerns effectively.
• 10. Tell me about a time when you had to handle a delicate situation.
  Answer: During a busy evening shift, a customer slipped and fell inside the restaurant. I immediately called for assistance, made sure the customer was okay, and took care of their bill. I also made sure to apologize for the incident and follow up with the customer later to ensure they were doing fine.

Situational Questions

• 11. How would you handle a situation where a large group walks in without a reservation?
  Answer: I would ask the group for their preferences and accommodate them in the best available area. If needed, I would inform them about the estimated wait time and recommend drinks or appetizers to make their wait more pleasant. I would also keep them updated on their table's status and apologize for any inconvenience caused.
• 12. What would you do if a customer complained about the slow service?
  Answer: I would apologize for the delay and offer an explanation, such as a busy kitchen or short-staffed servers. If possible, I would offer complimentary drinks or desserts, or prioritize their order in the kitchen to reduce their wait time. I would also make sure to follow up with the customer to ensure their next experience is more pleasant.
• 13. How would you handle a situation where a customer has a food allergy?
  Answer: I would ask the customer about their specific allergy and inform the kitchen staff to take necessary precautions while preparing their order. I would also make sure to recommend dishes that would be safe for the customer to eat. In case of severe allergies, I would involve a manager and follow the restaurant's protocol for handling such situations.
• 14. What would you do if a co-worker doesn't show up for their shift?
  Answer: I would inform a manager about the situation immediately so they can find a replacement for the shift. In the meantime, I would offer to take on any additional tasks and communicate with my team to ensure the shift runs smoothly despite the absence of a co-worker.
• 15. How would you handle a situation where a customer is causing a disturbance?
  Answer: I would first try to calm the customer and understand the cause of their disturbance. If needed, I would involve a manager and follow the protocol for handling difficult customers. However, my goal would be to handle the situation peacefully and minimize any disturbance caused to other customers.

Cultural Fit Questions

• 16. Why do you think teamwork is important in a restaurant environment?
  Answer: In my opinion, effective teamwork is crucial in a restaurant environment as it ensures smooth and efficient operations. Each team member plays a role in delivering a seamless experience to the customers, and a cohesive team can achieve that better than individuals working alone.
• 17. How do you handle constructive criticism?
  Answer: I believe that constructive criticism is crucial for growth and improvement. I accept feedback with an open mind and use it as an opportunity to learn and develop my skills. I also appreciate when my coworkers or superiors give me feedback as it helps me understand their expectations better.
• 18. What do you believe is the most important quality for a hostess?
  Answer: In my opinion, the most important quality for a hostess is the ability to remain calm under pressure. As a hostess, you are the first point of contact for customers and are responsible for creating a positive first impression. Remaining composed and professional, even in challenging situations, is crucial for providing excellent customer service.
• 19. How do you stay updated about the latest food and drink menus?
  Answer: I regularly review the restaurant's menu and attend menu tastings to stay updated about any changes or additions. I also make it a point to try new dishes and drinks whenever I have the opportunity to do so. The more familiar I am with the menu, the better I can assist the customers with their orders.
• 20. What does excellent customer service mean to you?
  Answer: To me, excellent customer service means going above and beyond to ensure the customer's satisfaction. This includes being attentive, personable, and accommodating to their needs. It also means taking ownership of any mistakes and working towards finding a solution that leaves the customer happy and satisfied with their experience at the restaurant.