Top 20 Interview Questions & Answers for Apprentice Steward Roles – 2025

Preparing for an apprentice steward job interview? This guide provides a list of essential questions and answers that will help you showcase your skills, experiences, and understanding of the responsibilities of an apprentice steward. Whether you’re applying for a role in the hospitality or maritime industry, these questions cover all key areas of the job.

General Questions

• 1. Tell us about your previous experience in the hospitality/maritime industry.
  

  Answer: I have been working as a server at a hotel for the past two years. During my time there, I have gained valuable experience in customer service, communication, and conflict resolution. This has also allowed me to develop my attention to detail and ability to multitask in a fast-paced environment.

• 2. How do you handle difficult customers or situations?
  

  Answer: I believe the key is to remain calm and empathetic. I listen to the customer's concerns and try to find a solution that satisfies both parties. If the issue is beyond my control, I escalate it to a supervisor and make sure to follow up until it is resolved.

• 3. What qualities do you possess that make you a good fit for this role?
  

  Answer: I am a quick learner, organized, and have excellent communication skills. These qualities are vital in an apprentice steward as the job requires working in a team, managing a variety of tasks and ensuring a smooth operation.

• 4. How do you prioritize tasks and manage your time effectively?
  

  Answer: I use a to-do list and prioritize tasks based on their urgency and importance. I also allocate enough time for each task and try to complete it within the set timeframe. If unexpected tasks arise, I reassess the to-do list and make necessary adjustments.

• 5. Tell us about a time when you went above and beyond to provide excellent service to a customer/guest.
  

  Answer: During my time at the hotel, a guest had an urgent need for a specific medication, and the nearest pharmacy was closed. I took the initiative to contact other nearby pharmacies, and eventually found one that could provide the medication. I personally went to pick it up, and the guest was extremely grateful. This experience taught me the importance of going above and beyond for customer satisfaction.

Behavioral Questions

• 6. Can you tell us about a time when you had to handle a difficult teammate/co-worker?
  

  Answer: I once had a co-worker who consistently arrived late and left early, causing extra work for the rest of the team. I approached them privately and addressed the issue, calmly explaining the impact their actions have on the team. I also offered to help them come up with a plan to improve their punctuality and hold them accountable.

• 7. How do you handle conflicts or disagreements with your team members?
  

  Answer: I always try to approach the situation calmly and communicate effectively. I listen to their perspective, validate their feelings, and then try to find a compromise. If we are unable to come to a resolution, I escalate the issue to a supervisor to mediate.

• 8. Tell us about a time when you had to take on additional responsibilities.
  

  Answer: There was a busy period at the hotel, and one of my colleagues was out sick. I had to take on their tasks on top of mine, including serving more tables and helping with room service. I managed to handle the workload effectively and ensure customer satisfaction, despite the extra pressure.

• 9. Can you give an example of a time when you dealt with an upset customer/guest successfully?
  

  Answer: A guest once had an issue with their room, and they were very dissatisfied with their experience. I listened to their concerns, apologized for the inconvenience, and promptly resolved the issue by offering them a room upgrade. They left the hotel with a positive impression and even left a compliment card at the front desk.

• 10. How do you handle criticism or feedback?
  

  Answer: I see criticism as an opportunity for growth. I listen carefully, consider the feedback, and use it to improve my performance. If necessary, I ask for clarification or help to understand how I can make the necessary changes.

Situational Questions

• 11. How would you handle a situation where a guest is dissatisfied with their meal and demands a refund?
  

  Answer: I would apologize for their dissatisfaction and offer to replace the meal or provide them with a refund. I would also communicate their feedback to the kitchen staff and ensure that the issue is resolved for future guests.

• 12. What would you do if you encounter a language barrier with a guest?
  

  Answer: I would try to find a way to communicate with the guest, whether it's through a translator app or using visual cues. If necessary, I would seek assistance from a co-worker who may be fluent in the guest's language.

• 13. How would you handle a situation where a guest is being disruptive or rude towards other guests or staff?
  

  Answer: I would politely ask the guest to calm down and remind them of the hotel's code of conduct. I would also offer to move them to a quieter area to avoid disturbing other guests. If the behavior persists, I would involve a supervisor to handle the situation.

• 14. What would you do if you noticed a potential safety hazard in the workplace?
  

  Answer: I would immediately report the issue to a supervisor and ensure the area is marked or blocked off to prevent any accidents. Depending on the severity of the hazard, I may also notify other team members and customers to stay away from the area.

• 15. How would you handle a situation where a customer complains about the pricing of a product or service?
  

  Answer: I would calmly explain the pricing and any additional costs, providing them with a breakdown of the charges if necessary. If the pricing is not negotiable, I would offer alternative options or referrals to other businesses that may offer similar services at a lower price.

Technical Questions

• 16. What do you know about food and beverage safety regulations?
  

  Answer: I am familiar with the HACCP (Hazard Analysis and Critical Control Points) system and understand the importance of personal hygiene, preventing cross-contamination, and proper food storage and handling practices.

• 17. How do you operate and maintain equipment and machinery used in stewarding?
  

  Answer: I have experience with operating and maintaining dishwashers, steamers, and other common kitchen appliances. I regularly follow the manufacturer's instructions and schedule routine maintenance to ensure the equipment functions properly.

• 18. What do you know about inventory management and stock control?
  

  Answer: As an apprentice steward, I understand the importance of keeping track of inventory and ensuring adequate stock levels for daily operations. I have experience using inventory management software and conducting stock counts and reconciliations.

• 19. Can you tell us about your knowledge of cleaning and sanitation practices in a hospitality setting?
  

  Answer: Having worked as a server and dealt with food and beverage, I understand the importance of maintaining a clean and hygienic environment. I am knowledgeable in proper cleaning techniques, chemical handling, and sanitation standards.

• 20. How do you handle and dispose of hazardous materials?
  

  Answer: I always follow the necessary safety precautions and protocols when handling hazardous materials. I am familiar with the Occupational Safety and Health Administration (OSHA) guidelines and understand the importance of proper disposal methods to protect both human health and the environment.