Top 20 Interview Questions & Answers for Assistant Restaurant Manager – 2025

Preparing for an assistant restaurant manager interview? This guide provides a list of essential questions and answers that will help you showcase your leadership skills, customer service experience, and industry knowledge. Whether you’re applying for a role at a fine dining restaurant, fast food chain, or trendy café, these questions cover all key areas of the job.

Behavioral Questions

• 1. Tell us about a time when you handled a difficult customer complaint at your previous restaurant.
  Answer: As an assistant restaurant manager, I have encountered many challenging customer complaints. One that stands out to me is when a customer found a hair in their food. I calmly listened to their concerns, apologized for the inconvenience, and offered to replace the dish and comp their meal. By handling their complaint with empathy and finding a solution, I was able to turn the situation around and ensure the customer left satisfied.
• 2. Give an example of a time when you had to motivate a team member who was performing below expectations.
  Answer: At my previous restaurant, we had a server who was struggling with upselling appetizers and desserts. I sat down with them and identified their strengths and areas for improvement. We then worked on a plan to improve their product knowledge and sales techniques. Through consistent coaching and positive reinforcement, their sales started to increase, and they became one of our top sellers.
• 3. Can you tell us about a time when you had to handle a crisis situation in the restaurant?
  Answer: During a busy dinner rush, we had a power outage in the restaurant. As the assistant manager on duty, I quickly communicated with the kitchen to ensure they could still cook using gas stoves. I then informed the guests about the situation and offered to comp their meals or move them to a nearby restaurant with a similar menu. By staying calm, communicating effectively, and finding alternative solutions, we were able to manage the situation without any major disruptions.
• 4. Share a time when you had to deal with a coworker who was not following company policies or procedures.
  Answer: At my current restaurant, we have a strict dress code policy. I noticed one of the servers consistently arriving to work without the required uniform. I approached them privately and reminded them of the policy, highlighting the importance of maintaining a professional image in the eyes of our customers. They apologized and started following the dress code without any issues. It was important for me to address the situation respectfully and reinforce the importance of following company policies.

Situational Questions

• 5. How would you handle a situation where a member of your team was consistently late for their shift?
  Answer: I would first discuss the issue with the team member, reminding them of the importance of punctuality and how their tardiness affects the rest of the team. I would also work with them to identify any underlying reasons for their lateness and find solutions to help them arrive on time. If the issue persists, I would have a more serious conversation and possibly involve the restaurant manager.
• 6. Imagine a guest has a severe food allergy and makes a reservation at our restaurant. How would you handle the situation?
  Answer: I would first communicate with the kitchen and make sure they are aware of the allergy. I would then reach out to the guest to gather more information about their allergies and any specific dietary restrictions. Based on this information, I would work with the chef to create a customized menu for the guest and ensure all necessary precautions are taken to avoid cross-contamination in the kitchen.
• 7. If a customer complained about the quality of their meal, but the chef insists the dish was made correctly, how would you handle the situation?
  Answer: I would first apologize to the customer for their dissatisfaction and try to understand their specific concerns. If it was a matter of preference, I would offer to replace the dish or offer them a complimentary dessert. However, if the issue was with the quality or preparation of the meal, I would bring it up with the chef and try to find a solution that would satisfy both the customer and the kitchen team.
• 8. How would you handle overbooking at the restaurant during a busy holiday season?
  Answer: I would first try to space out the reservations to avoid any major wait times or delays. If that wasn't possible, I would communicate with the host/hostess to inform the customers of the situation and offer them a complimentary drink or appetizer while they wait. I would also work closely with the kitchen team to ensure all orders are coming out in a timely manner and keep an open line of communication with the guests to manage their expectations.
• 9. Can you tell us about a time when you had to resolve a conflict between two team members?
  Answer: At my previous restaurant, two servers had a disagreement over a table allocation. I brought them into the office and listened to both sides of the story. After hearing their perspectives, I mediated a solution that would satisfy both of them and ensure the smooth flow of service. I also made sure to follow up with them individually to prevent any further conflicts.

Technical Questions

• 10. What is the ideal temperature for storing meat in a refrigerator?
  Answer: The ideal temperature for storing raw meat in a refrigerator is between 33°F and 39°F. This temperature range helps slow the growth of bacteria and keeps the meat fresh for longer.
• 11. How do you properly handle a guest's complaint about a dish containing allergens?
  Answer: I would first apologize to the guest and ensure they receive medical attention if necessary. I would then communicate with the kitchen staff to find out what ingredients were used in the dish and identify any potential cross-contamination. If the guest had a serious allergic reaction, I would also file an incident report and inform the restaurant manager.
• 12. How do you handle a situation where a guest has had too much to drink?
  Answer: I would first try to prevent the situation by monitoring the guest's alcohol consumption and offering them food and water throughout their meal. If the situation escalates, I would kindly inform the guest that for their safety and the safety of others, we cannot serve them any more alcohol. I would then offer alternative non-alcoholic drinks and possibly arrange for a safe ride home.
• 13. Can you explain your experience with managing inventory and ordering supplies for a restaurant?
  Answer: In my previous role as an assistant restaurant manager, I was responsible for managing inventory and ordering supplies on a weekly basis. I regularly checked inventory levels, kept track of order history, and negotiated with suppliers to get the best deals for the restaurant. I also developed a system to reduce food waste and streamline the ordering process, resulting in a decrease in overall food costs.

Cultural Fit Questions

• 14. Why do you want to work for our restaurant?
  Answer: I have always been a fan of your restaurant's concept and menu, and I am excited about the opportunity to join such a successful restaurant. I also appreciate the company's commitment to providing exceptional customer service and using high-quality, fresh ingredients in all dishes.
• 15. How do you handle a stressful and fast-paced work environment?
  Answer: I thrive in a fast-paced work environment and am accustomed to working under pressure. I prioritize tasks, communicate effectively with my team, and stay organized to manage stress and keep the restaurant running smoothly.
• 16. What is your approach to training and developing new team members?
  Answer: I believe in leading by example and providing hands-on training for new team members. I also understand that everyone learns differently, so I adapt my training approach to fit each individual's needs. I also encourage ongoing learning and offer constructive feedback to help team members improve and grow.
• 17. How do you handle a customer who is unsatisfied with their experience at our restaurant?
  Answer: I always prioritize the customer's satisfaction and listen to their concerns with empathy and understanding. I then take immediate action to address the issue and make it right. I also follow up with the customer to ensure their concerns were resolved and take any necessary steps to prevent similar issues in the future.

Additional Questions

• 18. How do you handle a situation where a team member is consistently underperforming?
  Answer: I would first discuss the issue with the team member and offer additional training or guidance to help them improve. If the issue persists, I would escalate it to the restaurant manager and follow their guidance on how to handle it further.
• 19. Can you tell us about a time when you had to handle a difficult customer who refused to follow COVID-19 safety protocols?
  Answer: At my current restaurant, we have implemented strict COVID-19 safety protocols, including mandatory masks for guests and staff. I encountered a customer who refused to wear a mask and became aggressive when asked to follow our rules. I remained calm, explained the importance of safety measures, and offered alternative options, such as seating them in a private area away from other guests. Eventually, the customer complied, and the situation was resolved without further issues.
• 20. How do you keep up with industry trends and stay updated on new food and beverage offerings?
  Answer: I enjoy attending food and beverage industry events, reading industry publications, and keeping an eye on social media for new food and drink trends. I also make time to try out new restaurants and taste new dishes to stay informed and inspired.