Top 20 Interview Questions & Answers for Cafeteria Worker Roles – 2025

Preparing for a cafeteria worker job interview? This guide provides a list of essential questions and answers that will help you showcase your communication skills, customer service abilities, experience working in fast-paced environments, and adherence to food safety regulations. Whether you’re applying for a role as a cafeteria server, cashier, or cook, these questions cover all key areas of the job.

Cultural Fit Questions

• 1. Why do you want to work in a cafeteria?
  I have always enjoyed working in the food industry and have a passion for customer service. I am interested in the fast-paced environment of a cafeteria and enjoy the challenge of preparing and serving meals to a large number of people.
• 2. How would you handle a difficult customer in the cafeteria?
  I would remain calm and listen to the customer's concerns. I would then offer a solution or escalate the issue to a manager if necessary. It is important to maintain a friendly and professional demeanor while dealing with difficult customers.
• 3. What does teamwork mean to you?
  To me, teamwork means collaborating and communicating effectively with coworkers to achieve a common goal. It involves supporting and helping each other to ensure the success of the team.
• 4. How do you handle a stressful situation in the workplace?
  I have learned to stay calm and focused during stressful situations. I prioritize tasks and communicate effectively with my team to ensure that everything runs smoothly. If necessary, I am not afraid to ask for help or take a moment to gather my thoughts before tackling the issue.
• 5. Why is following food safety regulations important in a cafeteria?
  Following food safety regulations is crucial in a cafeteria because we are responsible for the health and well-being of our customers. By adhering to food safety guidelines, we can ensure that our food is safe to consume and prevent any potential food-borne illnesses.

Behavioral Questions

• 6. Can you tell us about a time when you had to handle a difficult situation in the cafeteria?
  In my previous job, a customer complained about the quality of their meal. I listened to their concerns, apologized, and immediately replaced the meal. I then followed up with the customer after their meal to ensure they were satisfied. The customer left happy and even complimented my service to the manager.
• 7. Have you ever had to deal with a coworker who wasn't pulling their weight? How did you handle it?
  Yes, I had a coworker who constantly arrived late and would leave tasks unfinished. I approached them privately and discussed the impact it had on our team's workload. We came up with a solution together, and they improved their work ethic. The manager later acknowledged the improvement and thanked me for addressing the issue.
• 8. Tell us about a time when you had to handle a busy rush in the cafeteria.
  During a lunch rush, a large order came in and threw off the kitchen's timing. As a cashier, I made sure to communicate the delay to customers and offer complimentary drinks while they waited. I also helped the kitchen catch up by assisting with food preparation. We were able to serve all the orders within a reasonable time, and customers were understanding about the delay.
• 9. Have you ever made a mistake while preparing food? How did you handle it?
  We all make mistakes, and I take full responsibility for my actions. In the past, I accidentally added an incorrect ingredient to a dish. I immediately informed my manager and apologized to the customer, offering them a replacement meal. I also reminded myself to double-check ingredients in the future. My manager appreciated my honesty and quick thinking in resolving the issue.
• 10. Can you tell us about a time when you had to adapt to a change in the cafeteria's menu or operations?
  In my previous job, the cafeteria introduced a new health and wellness initiative, which meant changing many of our menu items. I attended training sessions to learn about the new menu and worked with my team to ensure a smooth transition. We received positive feedback from customers, and I was proud of our team's ability to adapt and embrace the change.

Situational Questions

• 11. What would you do if you noticed a coworker not following food safety regulations?
  I would first remind them about the importance of food safety and offer to help with any tasks to ensure compliance. If the issue persists, I would escalate it to a manager to address and document the situation.
• 12. How would you handle a customer complaint about a cold meal?
  I would apologize and offer to replace the meal with a hot one. I would also check with the kitchen to ensure the next meal is served at the correct temperature. I would follow up with the customer to ensure they are satisfied with their replacement meal.
• 13. How would you handle an unexpectedly large rush with a small kitchen staff?
  I would communicate to customers about the delay and offer complimentary drinks while they wait. I would also assist with food preparation in the kitchen to catch up on orders. Once the rush has died down, I would provide feedback to my manager about the staffing issue to avoid future problems.
• 14. What would you do if a customer came in with a severe food allergy?
  I would listen carefully to the customer's needs and make sure to communicate their allergy to the kitchen staff. I would also ensure that their meal is prepared separately to avoid cross-contamination. I would also suggest alternative menu options that are safe for their dietary restrictions.
• 15. How would you handle a disagreement with a coworker about a task?
  In my experience, communication is key in resolving conflicts. I would calmly discuss my perspective with my coworker and listen to their views as well. We would then come to a resolution together that benefits both of us and the team.

Technical Questions

• 16. What food safety regulations should a cafeteria worker be familiar with?
  A cafeteria worker should be familiar with handwashing, proper food handling and storage, and sanitizing procedures, as well as the use of gloves and hairnets to prevent contamination.
• 17. Can you handle multiple food orders at once?
  As a cafeteria server, I am experienced in keeping track of several orders at once, ensuring they are completed and delivered in a timely manner. I am also comfortable handling cash and making change accurately.
• 18. How do you handle food preparation for specialized diets?
  I follow the recipe provided for specialized diets and make sure to use separate utensils and surfaces to prevent cross-contamination.
• 19. How do you ensure food quality and freshness in a cafeteria setting?
  I regularly check expiration dates and rotate food items to ensure they are used in a timely manner. I also visually inspect food before serving and discard any items that do not meet quality standards.
• 20. Can you operate kitchen equipment such as a grill or fryer?
  Yes, I have experience using various kitchen equipment, including grills and fryers. I am also familiar with cleaning and maintaining these appliances to ensure they are in proper working order.