Top 20 Interview Questions & Answers for Cashier Roles – 2025

If you’re looking to land a job as a cashier, it’s important to showcase your customer service skills, attention to detail, and ability to handle financial transactions accurately. In this guide, we’ve compiled a list of 20 interview questions and answers that will help you demonstrate your skills and experience, as well as your ability to handle common challenges and scenarios in the role of a cashier.

General Questions

• 1. What interests you in working as a cashier?
  Answer: I have always enjoyed helping customers and working in a fast-paced environment. I find the role of a cashier to be both rewarding and challenging, as I have the opportunity to interact with a variety of customers and handle financial transactions accurately.
• 2. How would you handle a difficult or upset customer?
  Answer: I would remain calm and polite, and try to understand the reason for their frustration. I would then try to find a solution to their problem, whether it's offering a refund or finding a manager to assist them. My main objective would be to ensure the customer leaves the store satisfied.
• 3. How do you handle a situation where you are unsure of the price of an item?
  Answer: I would check the item's barcode or ask for assistance from a colleague or manager. It's important to ensure the customer is charged the correct amount to maintain their trust in the store.
• 4. How do you prioritize tasks when the store is busy?
  Answer: I would prioritize tasks based on urgency and importance, ensuring that customers are served promptly while also completing other necessary tasks such as restocking items or handling returns.
• 5. How do you handle a situation where a customer is trying to pay with an expired coupon or voucher?
  Answer: I would politely inform the customer that the coupon or voucher has expired and offer alternative options if available. I would also apologize for any inconvenience and try to accommodate the customer as best as possible.

Technical Skills & Experience

• 6. What experience do you have with handling cash and credit/debit transactions?
  Answer: I have previous experience working as a cashier where I was responsible for handling cash and processing credit and debit transactions. I am comfortable with basic math and have been trained to use a cash register and other payment systems.
• 7. How do you ensure accuracy when counting out change for a customer?
  Answer: I always double-check the amount before handing it over to the customer and count the change back to the customer to ensure that it is correct. I also try to work slowly and accurately to avoid any mistakes.
• 8. How do you handle a discrepancy in the cash register at the end of your shift?
  Answer: First, I would make sure to recount the amount of cash in the register to verify if there is indeed a discrepancy. If there is, I would report it to my manager immediately and follow their instructions on how to resolve the issue.
• 9. How have you ensured customer data privacy in your previous roles?
  Answer: I have always abided by company policies and procedures to ensure the protection of customer data. I have also undergone training to handle sensitive information appropriately and have never had any breaches or violations.
• 10. How would you handle a situation where a customer is trying to return an item without a receipt?
  Answer: I would first check the store's return policy and see if we can make an exception in this case. If not, I would politely explain to the customer that, unfortunately, we cannot accept the return without a receipt, but may offer store credit or exchange for other items.

Customer Service & Cultural Fit

• 11. How do you handle working in a fast-paced, high-stress environment?
  Answer: I thrive in fast-paced environments and am able to work well under pressure. I always keep a positive attitude and prioritize tasks to ensure everything is completed accurately and on time.
• 12. How do you handle communication barriers with non-English speaking customers?
  Answer: I have had previous experience working with non-English speaking customers and have always relied on gestures and non-verbal communication to ensure their needs are met. I am also open to learning key phrases in different languages to better assist customers.
• 13. How do you handle a situation where you disagree with a colleague or supervisor?
  Answer: I believe in open and honest communication and would voice my opinion respectfully. However, I also understand that in some cases, my supervisor or colleague may have a different perspective, and I am willing to compromise and work towards a solution that benefits everyone.
• 14. Have you ever gone above and beyond to help a customer?
  Answer: Yes, in my previous role, a customer accidentally dropped their wallet in the store, and I found it while restocking items. I took the initiative to return the wallet to the customer's address, as they had also left their ID inside. The customer was extremely grateful and thanked me for my honesty and effort.
• 15. How do you handle situations where you are unable to help a customer with their request?
  Answer: I would apologize for the inconvenience and inform the customer of any alternative options or solutions available. If necessary, I would seek assistance from a colleague or manager to ensure the customer is taken care of.