Top 20 Interview Questions & Answers for Certified Nurse Aide Roles - 2025

Are you preparing for a Certified Nurse Aide (CNA) job interview? This guide provides a list of essential questions and answers that will help you showcase your skills, knowledge, and experience in the healthcare industry. Use these questions to demonstrate your ability to provide compassionate care, handle challenging situations, and work effectively with patients and healthcare professionals.

General Questions

• 1. Can you tell us a little about your experience as a certified nurse aide?
  I have been a certified nurse aide for three years now. I have experience working in both assisted living facilities and nursing homes, providing care for patients of different ages and with various medical conditions.
• 2. What motivated you to become a certified nurse aide?
  I have always had a passion for helping others, and I wanted to make a positive impact on people's lives. I also enjoy the fast-paced and ever-changing nature of healthcare, and I wanted to be a part of it.
• 3. How do you prioritize and manage your workload as a certified nurse aide?
  I prioritize my tasks by assessing the needs of my patients, and I make a to-do list to ensure I complete all necessary tasks. I also work closely with my team and delegate tasks when needed to manage my workload effectively.
• 4. Can you give an example of a time when you had a conflict with a patient or their family member? How did you handle it?
  I once had a patient who was feeling agitated and refused to take their medication. I calmly spoke to them and tried to understand their concerns. I then involved the patient's family in the conversation and was able to resolve the conflict together.
• 5. How do you handle stressful situations in the workplace?
  I try to stay calm and focused, prioritize my tasks, and communicate effectively with my team. I also take breaks when needed to avoid burning out.

Behavioral Questions

• 6. Can you tell us about a time when you had to handle a challenging patient? How did you approach the situation?
  I had a patient who was very anxious and refused to let me give them a bath. I took the time to explain the importance of personal hygiene and formed a bond with the patient through conversation, which eventually led to them allowing me to help them.
• 7. How do you ensure you maintain patient confidentiality?
  I understand that confidentiality is crucial in the healthcare industry, and I make sure to follow all protocols when it comes to patient information. I do not discuss any patient details with anyone who is not directly involved in their care.
• 8. Tell us about a mistake you made in your job as a certified nurse aide. How did you handle it?
  I once accidentally gave a patient the wrong medication dosage. I immediately informed my supervisor and monitored the patient's condition closely. Thankfully, there were no adverse effects, and I learned to always double-check medication orders before administering them.
• 9. Describe a time when you had to work with a difficult colleague. How did you handle the situation?
  I once had a colleague who was consistently late for their shifts, causing extra work for the rest of the team. I approached them privately and calmly explained the impact of their behavior on the team and offered to help them come up with a solution. They were receptive, and the issue was resolved.
• 10. Can you give an example of a time when you went above and beyond for a patient's care?
  I had a patient who was feeling lonely and isolated, so I took the time to listen to them and do activities they enjoyed together. It helped improve their mood and overall well-being, and I felt fulfilled knowing I made a positive impact on their life.

Situational Questions

• 11. Imagine a patient's family member is unhappy with the care their loved one is receiving. How would you handle the situation?
  I would listen empathetically to their concerns and reassure them that their loved one's well-being is our top priority. I would then involve the appropriate healthcare professionals to address the family member's concerns and find a solution together.
• 12. What would you do if you noticed a colleague not following proper hygiene protocols?
  I would politely remind them of the importance of following hygiene protocols and leading by example. If the issue persists, I would discuss it with our supervisor to ensure everyone is following proper protocols to maintain a safe and healthy work environment.
• 13. How would you handle a situation where a patient refuses to take their medication?
  I would first try to understand why the patient is refusing medication and address any concerns or fears they may have. If they continue to refuse, I would inform their healthcare provider and document the situation.
• 14. Imagine a patient is in pain, but you are unable to administer their pain medication at the moment. How would you handle the situation?
  I would explain the delay to the patient and assure them that I will administer the pain medication as soon as possible. I would also offer alternative forms of comfort and distraction to help ease their pain until the medication can be administered.
• 15. What would you do if you noticed a patient's condition suddenly worsen?
  I would immediately assess the situation and inform the appropriate healthcare professionals. If necessary, I would take emergency measures, such as administering CPR or calling for medical assistance.

Technical Skills & Knowledge

• 16. Can you explain the different types of patient transfers and when to use them?
  The different types of patient transfers include vertical lift, pivot transfer, two-person lift, and hydraulic lift. The type used depends on the patient's condition and mobility. For example, a vertical lift may be used for patients with spinal injuries, while a two-person lift may be used for patients with limited mobility.
• 17. How do you handle patients with dysphagia?
  Dysphagia is difficulty swallowing, which can lead to aspiration and pneumonia. I make sure to follow the patient's recommended diet consistency, give small and frequent feedings, and assess the patient's ability to swallow safely before and during meals.
• 18. What steps do you take to prevent pressure ulcers?
  To prevent pressure ulcers, I ensure proper positioning of patients, use pressure-reducing devices, perform frequent skin assessments, and encourage weight shifting and turn schedules.
• 19. How do you respond to patients exhibiting signs of dementia?
  I remain calm and reassure the patient, using simple and clear communication. I also try to redirect their attention to a different task or engage them in a familiar and enjoyable activity.
• 20. Can you explain the role of a CNA in patient safety and infection control?
  As a CNA, I play a significant role in ensuring patient safety and infection control by following proper hand hygiene protocols, adhering to standard precautions, and following isolation precautions when necessary. I also monitor patients for any changes in vital signs or symptoms of infection and report them promptly to the appropriate healthcare professionals.