Top 20 Interview Questions & Answers for Charge Entry Specialist Roles - 2025

Looking to land a job as a charge entry specialist? Look no further! We've compiled a list of 20 up-to-date interview questions and answers to help you demonstrate your experience and skills in billing, coding, and data entry. These questions cover all key areas of the job and will help you showcase your ability to handle a fast-paced environment and produce accurate and timely results.

General Questions

• 1. Tell us about yourself and your experience in charge entry.
  
  Answer: I have over 5 years of experience in charge entry, primarily in the healthcare industry. I am adept at handling large volumes of data and have excellent attention to detail, which has helped me produce accurate results consistently. I am familiar with different billing and coding systems and have worked with a variety of medical charts and records.
• 2. How do you handle high-pressure situations and tight deadlines?
  
  Answer: I believe in prioritizing and managing my time effectively. When faced with a high-pressure situation or a tight deadline, I take a moment to prioritize my tasks and create a realistic timeline. I am also a quick problem-solver and can adapt to changing situations if needed.
• 3. How do you ensure accuracy in your work?
  
  Answer: I have developed a thorough and organized approach to data entry, where I double-check all codes and figures before submitting. I also keep up-to-date with any changes in coding guidelines to ensure accuracy. Additionally, I am comfortable asking for clarification from team members if needed.
• 4. How do you stay organized and keep track of multiple tasks?
  
  Answer: I use a combination of digital tools, such as task lists and calendars, and manual systems, like color-coded files, to stay organized and on top of my tasks. I also prioritize my tasks based on their deadline and importance to ensure nothing falls through the cracks.
• 5. How do you handle repetitive tasks?
  
  Answer: I have found that breaking down repetitive tasks into smaller, manageable chunks helps me stay focused and maintain accuracy. I also try to implement strategies to make the process more efficient, such as utilizing templates or creating shortcuts on my keyboard.

Technical Skills & Experience

• 6. What coding systems are you familiar with?
  
  Answer: I am well-versed in ICD-10, CPT, and HCPCS coding systems. I have also received training in medical terminology and anatomy to enhance my coding skills.
• 7. Can you explain the difference between inpatient and outpatient coding?
  
  Answer: Inpatient coding is used for patients who require a hospital stay, while outpatient coding is used for patients who receive treatment in a hospital or clinic but do not require an overnight stay. Inpatient coding is more complex and requires knowledge of DRGs, while outpatient coding focuses on CPT and HCPCS codes to bill for services provided.
• 8. How do you ensure proper documentation and coding for insurance claims?
  
  Answer: I thoroughly review all medical records and notes to ensure the appropriate procedures and diagnoses are accurately coded. If any information is missing or unclear, I communicate with the medical staff to obtain clarification.
• 9. Can you give an example of a coding error you discovered and how you resolved it?
  
  Answer: In my previous role, I came across a discrepancy between the diagnoses listed on the medical record and the codes used for billing. After investigating, I found that the incorrect codes were entered into the system. I brought this to the attention of the billing department and worked with the medical staff to resolve the error and ensure accurate claims were submitted.
• 10. How do you stay up-to-date with industry changes and regulations?
  
  Answer: I regularly attend coding workshops and webinars to stay updated on the latest industry changes and regulations. I also follow leading coding associations and blogs for insights and tips. Additionally, I am an active member of an online coding community where I can ask questions and discuss industry updates with other professionals.

Behavioral Questions

• 11. How do you handle conflicts or disagreements with team members?
  
  Answer: I believe in open and honest communication when resolving conflicts. I actively listen to others' perspectives and try to find a solution that benefits everyone involved. If necessary, I am comfortable seeking guidance from a supervisor.
• 12. Can you give an example of a time when you went above and beyond to ensure accurate billing?
  
  Answer: In my previous role, I noticed discrepancies in the insurance coverage details for a patient's upcoming procedure. After double-checking the information, I brought it to the attention of the billing team and the patient, saving them from a potential billing error. I also researched and provided alternatives to ensure the patient could receive the care they needed without financial burden.
• 13. How do you handle a mistake or error in your work?
  
  Answer: I take full responsibility for any mistakes or errors in my work and communicate them immediately to my supervisor. I then work quickly to rectify the mistake and implement strategies to prevent similar errors in the future.
• 14. How do you handle a challenging or difficult patient?
  
  Answer: I understand that patients may be dealing with difficult situations, and I approach all interactions with empathy and patience. I actively listen to their concerns and strive to find a solution that meets their needs within the guidelines of our organization. If necessary, I involve a supervisor for additional assistance.
• 15. How do you prioritize your workload when faced with unexpected tasks or changes?
  
  Answer: I take a step back and assess the urgency and importance of each task before prioritizing them accordingly. If I have multiple tasks with similar deadlines, I communicate with my team to ensure we are on the same page and can redistribute the workload if needed.

Situational Questions

• 16. How would you handle a situation where a doctor disagrees with your coding?
  
  Answer: I would approach the doctor and ask for clarification on their reasoning for disagreeing with the coding. If necessary, I would also refer to industry guidelines and regulations to support my coding. Ultimately, clear and open communication is key in resolving any disagreements.
• 17. How would you handle a delay in receiving necessary documentation for billing?
  
  Answer: I would communicate with the relevant party to request the missing documentation or information. If the delay persists, I would inform my supervisor and seek their guidance on the best course of action.
• 18. How would you handle a backlog of charge entry tasks?
  
  Answer: I would prioritize the tasks based on their importance and deadlines and then communicate with my team to redistribute the workload if necessary. I would also work with my supervisor to find ways to increase efficiency and ensure the backlog does not happen again.
• 19. How would you handle a situation where you suspect fraudulent billing?
  
  Answer: I would immediately inform my supervisor and follow proper company protocols for reporting suspected fraudulent activities. I would also document all findings and details of the situation for reference.
• 20. How would you handle a situation where you are unsure about a coding decision?
  
  Answer: I would reach out to a team member or supervisor for guidance. I understand the importance of accuracy in coding and would never make a decision without complete confidence in my coding ability.