Top 20 Interview Questions & Answers for CNA Roles – 2021

As a Certified Nursing Assistant (CNA), you play a vital role in providing care and support to patients. To excel in your interview and land your dream CNA job, it’s important to prepare with some common questions and their answers. This guide will provide you with a comprehensive list of interview questions covering various aspects of the job, including technical skills, experience, and cultural fit.

General Questions

• 1. Tell us a little about yourself and your experience as a CNA.
  As a Certified Nursing Assistant, I have worked in various healthcare settings for the past five years. I have experience working in hospitals, long-term care facilities, and home health agencies. I have assisted with daily living tasks, provided emotional support to patients, and worked closely with other healthcare professionals.
• 2. What motivated you to become a CNA?
  Growing up, I have always enjoyed taking care of others and making a positive impact on their lives. Becoming a CNA allowed me to turn this passion into a fulfilling career. I enjoy the hands-on nature of the job and being able to make a difference in the lives of patients every day.
• 3. What do you find most rewarding and challenging about working as a CNA?
  The most rewarding part of working as a CNA is being able to provide care and support to patients who are going through a difficult time. Seeing the positive impact I can make on their lives is truly fulfilling. The most challenging aspect is managing time and prioritizing tasks in a fast-paced environment while still providing quality care to each patient.
• 4. How do you handle difficult patients or their family members?
  Difficult patients or their family members require patience, empathy, and effective communication. I always strive to understand their concerns and address them with compassion. When necessary, I involve my supervisor or other healthcare professionals to find the best solution for the patient’s well-being.
• 5. How do you handle a situation where you have a difference of opinion with a fellow healthcare professional?
  As a team player, I always try to maintain open communication with my colleagues and respect their opinions. If we do have a difference of opinion, I make sure to address it constructively and find a compromise that considers the patient’s needs as a top priority.

Technical Skills & Experience

• 6. What is your experience with assisting patients with activities of daily living (ADLs)?
  As a CNA, I have extensive experience with assisting patients with ADLs such as bathing, dressing, feeding, and ambulating. I have experience working with patients of varying levels of mobility and ensure they are comfortable and their needs are met during these tasks.
• 7. How do you handle and document a patient’s vital signs?
  As per industry standards, I use a combination of manual and electronic methods to measure and document vital signs. This includes taking blood pressure, pulse, temperature, and respiratory rate. I also make sure to note any irregularities and report them to the healthcare team.
• 8. How do you handle emergencies, such as a patient having a fall?
  In the event of an emergency, my priority is ensuring the safety and well-being of the patient. I follow proper protocols and seek immediate assistance from my supervisor and other healthcare professionals if necessary. I also make sure to document any incidents and report them to the appropriate personnel.
• 9. Can you describe your knowledge and experience with infection control practices?
  Infection control is critical in any healthcare setting, and I have received extensive training on proper infection control practices. I am familiar with standard precautions, such as hand hygiene, safe disposal of contaminated materials, and proper use of personal protective equipment. I also monitor patients for any signs or symptoms of infection and take appropriate action if necessary.
• 10. How do you handle sensitive or confidential information?
  As a healthcare professional, I understand the importance of confidentiality and follow all HIPAA regulations. I only share information on a need-to-know basis and make sure to protect all patient information by following proper procedures for handling and storing sensitive data.

Situational & Behavioral Questions

• 11. How would you handle a situation where a patient refuses to take their prescribed medication?
  In such a situation, I would first try to understand the reason for their refusal. If it’s due to discomfort or lack of understanding, I would explain the importance of the medication and work on finding a solution to make them more comfortable. If necessary, I would seek guidance from other healthcare professionals or document the incident and inform the supervising nurse.
• 12. Tell us about a time when you had to deal with a challenging patient and how you handled it.
  During my time as a CNA, I have encountered various challenging patients. One experience that stands out is when a patient with Alzheimer’s disease would get agitated and aggressive during personal care tasks. I handled the situation calmly, reassured the patient, and involved a family member in the care to ease their discomfort. I also worked closely with the patient’s healthcare team and developed a care plan that addressed their specific needs and concerns.
• 13. Give an example of a time when you had to handle a difficult task with multiple patients and how you managed it.
  During my time working in a long-term care facility, I faced a situation where multiple patients needed assistance at the same time. I prioritized tasks based on urgency and worked efficiently to complete them while ensuring each patient received proper care and attention. I also sought help from other CNAs when necessary and coordinated with the healthcare team to ensure all patients were attended to.

Cultural Fit Questions

• 14. Why do you think compassion is an important quality for a CNA to possess?
  As a CNA, you work with patients who may be going through difficult times. Compassion is essential in providing not just physical care, but also emotional support to patients. It helps create a positive, healing environment and ensures patients feel respected, heard, and cared for.
• 15. How do you prioritize patient safety in your work?
  Patient safety is always my top priority in my work as a CNA. I make sure to follow proper protocols, use personal protective equipment, and practice proper hygiene to prevent any potential risks to patients. I also continuously monitor patients and communicate any concerns to my supervisor for further action.
• 16. How do you handle cultural differences when working with patients from diverse backgrounds?
  As a CNA, it’s important to be culturally sensitive and aware of different beliefs and values. I make sure to listen actively and validate the patient’s perspective. I also seek guidance from other healthcare professionals and make necessary accommodations to ensure patients are comfortable and their cultural needs are respected.
• 17. How do you handle stress and maintain a positive attitude in a fast-paced environment?
  Working as a CNA can be physically and emotionally demanding, and it’s important to maintain a positive attitude to provide the best care to patients. To manage stress, I use a combination of time management techniques, positive self-talk, and support from colleagues and supervisors. I also practice self-care to recharge and maintain a positive mindset.
• 18. Why do you want to work in our healthcare facility?
  I have always admired the reputation and standards of care your healthcare facility has maintained. I appreciate your commitment to providing high-quality, patient-centered care, and I believe my skills and experience align well with your goals and values.

Technical Questions

• 19. Explain the steps you would take for proper body mechanics when lifting or transferring a patient.
  Proper body mechanics are essential in preventing injuries while lifting or transferring a patient. The steps I would follow are:
  • Assess the patient’s weight, mobility, and ability to assist
  • Position myself close to the patient and bend my knees
  • Use my leg muscles to lift, keeping my back straight
  • Maintain a wide base of support and avoid twisting
  • Move the patient smoothly and communicate any discomfort or changes in position
  • Secure the patient in a stable position before releasing my grasp
• 20. Can you explain the difference between a sterile and clean technique?
  A sterile technique involves the use of sterile equipment and procedures to prevent the introduction of microorganisms to a patient or wound. This is typically used for invasive procedures or in sterile environments, such as the operating room. A clean technique involves maintaining cleanliness and preventing the spread of microorganisms through proper hand hygiene, wearing personal protective equipment, and using aseptic techniques. This is usually used in non-invasive procedures or in non-sterile environments.