Top 20 Interview Questions & Answers for Computer Repair Technician Roles – 2025

Preparing for a computer repair technician job interview? This guide provides a list of essential questions and answers that will help you showcase your technical expertise, problem-solving abilities, and experience working with a variety of computer systems. These questions cover all key areas of the job and will help the interviewer assess your knowledge and skills.

General Questions

• 1. Tell me about your experience with computer repair and troubleshooting.
  As a computer repair technician, I have been working in the industry for five years. During this time, I have handled a wide range of hardware and software issues, including virus/malware removal, hardware upgrades, and system diagnostics. I am also well-versed in troubleshooting various operating systems, such as Windows and MacOS.
• 2. How do you keep up to date with the latest technological advancements?
  I regularly attend workshops, webinars, and online courses to stay updated with the latest technological advancements in the computer industry. I also read industry publications and participate in online forums to keep learning and improving my skills constantly.
• 3. Can you walk me through your process for repairing a computer?
  My process usually involves the following steps:
  • Diagnosing the issue by running various software and hardware tests.
  • Troubleshooting the issue by checking for common software errors and updating/reinstalling drivers.
  • Performing physical inspections and repairs, such as replacing faulty components.
  • Testing the system to ensure it is functional and performing necessary updates and installations.
  • Providing the customer with a detailed explanation of the issue and the repairs carried out.
• 4. How do you prioritize and manage your tasks in a high-pressure environment?
  In a high-pressure environment, I prioritize tasks based on their urgency and the customer's needs. I also use a to-do list to ensure that I do not overlook any tasks. Additionally, I make sure to take short breaks to avoid burnout and maintain my productivity.
• 5. Can you explain a time when you had to handle a difficult customer? How did you handle the situation?
  In my previous role, I had a customer who was dissatisfied with the repairs I had done on their computer. I patiently listened to their concerns and explained the issue in detail. I then offered to make additional repairs free of charge and made sure the customer was satisfied before they left the shop.

Technical Skills & Experience

• 6. Can you explain the difference between RAM and ROM?
  RAM (Random Access Memory) is a form of temporary storage used by the computer to store data and information while the system is running. ROM (Read-Only Memory) is a type of memory used for storing permanent data and instructions, such as the computer's boot up process.
• 7. How do you troubleshoot a computer that is not turning on?
  First, I check the power source and make sure it is properly connected. Then I check the power button and see if it is functioning correctly. If the issue persists, I open up the computer and check for any loose connections or faulty components. If necessary, I use a multimeter to test the power supply.
• 8. What is the difference between a virus and malware?
  A virus is a type of malicious code that replicates itself and can cause damage to a system. Malware is a more general term that includes viruses, worms, Trojans, and other harmful software that can compromise a computer's security and steal data.
• 9. How do you troubleshoot a slow computer?
  First, I check the computer's memory usage and end any unnecessary processes. Then I check for any malware or viruses using antivirus software. If the issue persists, I check the computer's hard drive for errors and delete any unnecessary files. I also ensure that the computer's drivers and software are up to date.
• 10. Can you explain how to set up a home network?
  To set up a home network, you need a router, Ethernet cable, and network devices such as computers or printers.
  • Step 1: Connect the router to the modem using an Ethernet cable.
  • Step 2: Connect the computers/devices to the router using Ethernet cables or by connecting to the router's wireless network.
  • Step 3: Configure the network settings on each computer/device.

Behavioral Questions

• 11. Can you tell me about a time when you had to adapt to a new technology or system?
  In my previous role, my company started using a new computer diagnostic software. I familiarized myself with the interface by attending training workshops and reading user manuals. I also experimented with the software and asked for assistance from my colleagues, and within a week, I was able to efficiently use the software for all my repairs.
• 12. Tell me about a time when you made a mistake while repairing a computer. How did you handle it?
  In my early days as a computer repair technician, I accidentally damaged a customer's hard drive while attempting to install new RAM. I immediately informed the customer and apologized for the mistake. I then replaced the damaged hard drive and offered a discount on future repairs. I learned from this experience to always double-check hardware compatibility before making any changes.
• 13. How do you handle a situation where you are unsure of how to fix a computer issue?
  If I come across an issue I have not encountered before, I first research online technical forums and troubleshooting guides for possible solutions. If I am still unable to resolve the issue, I consult with my colleagues or contact technical support for assistance.
• 14. Tell me about a time when you had to multitask and handle multiple urgent repairs at the same time.
  In my previous role, we had a busy day where I had to handle five urgent repairs simultaneously. I prioritized the tasks by their urgency, communicated with the customers to set expectations, and worked efficiently to complete each repair. By staying organized and focused, I was able to complete all tasks on time with minimal mistakes.
• 15. How do you handle stressful situations at work?
  I have developed techniques to manage stress, such as taking breaks, deep breathing, and prioritizing tasks. I also try to maintain a positive attitude and communicate openly with my team to address any issues that may arise.

Situational Questions

• 16. What would you do if a customer brings in a heavily infected computer?
  I would first run a thorough scan with my antivirus software and use additional tools if necessary. If the infection is severe, I would recommend a complete data backup and system restore to eliminate any traces of malware.
• 17. How would you handle a situation where a customer's computer crashes during an important project?
  I would first try to retrieve any unsaved data by booting the computer in safe mode and copying the files to a USB drive. If this is not successful, I would offer to assist the customer in recovering the project from a backup or refer them to a data recovery specialist.
• 18. What would you do if a customer complains about a slow computer after you have completed repairs?
  I would apologize for the inconvenience and ask the customer to bring the computer back so I can perform additional diagnostics. If the issue is related to the repairs I have done, I would fix the issue free of charge. If the issue is unrelated, I would explain the issue and offer further assistance if needed.
• 19. How would you handle a situation where a customer is hesitant to pay for repairs?
  I would explain the repairs that were done and provide the customer with a detailed breakdown of the costs. I would also offer to show the customer the repairs I have made and explain the benefits. If the customer is still hesitant, I would offer suggestions such as setting up a payment plan or seeking alternative repair options.
• 20. What would you do if a customer brings in a computer with a frozen screen?
  I would first try to restart the computer by holding the power button for 10 seconds and see if that resolves the issue. If not, I would boot the computer in safe mode and try to identify the issue. If I am unable to resolve the issue, I would escalate the case to a senior technician for assistance.