Top 20 Interview Questions & Answers for Cruise Ship Bartender – 2025

Want to join the exciting world of cruise ship bartending? Here are 20 top interview questions and answers to help you showcase your expertise in handling a variety of drinks and providing top-notch customer service to guests on board.

General Questions

• 1. Tell us about your previous experience as a bartender on land and at sea.
  A: I have been bartending for 5 years, starting at a local bar on land and then moving to a cruise ship for the past 2 years. I have experience in making a variety of drinks and providing excellent customer service.
• 2. Why do you want to work as a bartender on a cruise ship?
  A: I love travelling and working with people from different cultures. Being a cruise ship bartender allows me to combine my passion for bartending and exploring new places.
• 3. How do you handle difficult or intoxicated guests?
  A: I always prioritize the safety and well-being of our guests and fellow crew members. I will try to diffuse the situation calmly, but if necessary, I will inform my supervisor or security.
• 4. Can you explain your knowledge of mixology and cocktail making?
  A: Mixology and cocktail making are a big part of my job as a bartender. I have a deep understanding of different liquor types, ingredients, and ratios to create balanced and delicious drinks. I also enjoy experimenting with new recipes and staying updated on current drink trends.
• 5. How do you ensure that bar equipment is maintained and stocked properly?
  A: I always keep an eye on the inventory and equipment, restocking as needed. I also make sure to clean and maintain the equipment regularly to prevent any issues during service.

Behavioral Questions

• 6. Share an experience where you had to handle a difficult customer complaint.
  A: During a busy night at the bar, a customer complained about their cocktail being too strong. I apologized and offered to make a new one, but the customer refused. I remained calm and empathetic, offered them a complimentary non-alcoholic drink, and thanked them for bringing it to our attention. The customer left happy and even left a positive review about our customer service.
• 7. Tell us about a time when you went above and beyond for a guest or colleague.
  A: One time, a couple on their honeymoon asked if we could make a special cocktail for them. I took the time to create a personalized drink based on their preferences and included a special garnish. They were impressed and even left a generous tip. My fellow crew members appreciated this gesture and it created a positive work environment.
• 8. How do you handle a situation where a guest is unhappy with their drink?
  A: I would apologize and ask them what specifically they didn't like about the drink. If it is something that can be fixed, I will gladly make them a new one. If not, I would offer alternatives and make sure to communicate with my colleagues to ensure the guest has a great experience for the rest of the night.
• 9. Tell us about a time when you had a miscommunication with a colleague and how you resolved it.
  A: There was a misunderstanding with another bartender about who was responsible for restocking certain items. I calmly talked to them and we came up with a system to ensure everything was restocked promptly. We also made sure to communicate effectively during shifts to avoid future misunderstandings.
• 10. How do you handle a situation where a guest has had too much to drink?
  A: As a responsible bartender, I would first try to prevent the guest from getting more intoxicated by offering water and snacks and slowing down their consumption. If the guest insists on more drinks, I would kindly and firmly let them know that I cannot serve them any more alcohol. I would also inform my supervisor or security if necessary.

Situational Questions

• 11. What would you do if you ran out of a popular ingredient during a busy night?
  A: I would first check with my colleagues if they have any extra. If not, I would offer alternatives or suggest drinks that use similar ingredients. I would also let my supervisor know so that we can restock as soon as possible.
• 12. How would you handle a situation where a guest spilled their drink on you?
  A: Accidents happen, so I would remain calm and offer the guest an apology and a towel. I would then clean myself up and make sure to clean the area as well to avoid any accidents for fellow colleagues or guests.
• 13. How would you handle a line of guests waiting to be served during a busy night?
  A: I would apologize for the wait and let them know that we are doing our best to serve everyone as efficiently as possible. I would also prioritize the orders based on who has been waiting the longest and communicate effectively with my colleagues to ensure we are all working together.
• 14. What would you do if a guest asked for a drink you have never heard of?
  A: I would ask the guest for the ingredients or what they would like the drink to taste like, and then use my knowledge of bartending to create a drink that meets their expectations. If I am unable to create the drink, I would apologize and offer alternatives or suggest a drink that is similar to what they are looking for.
• 15. How would you handle a guest who is upset about the price of a drink?
  A: I would apologize and explain the pricing, such as the cost of ingredients and the effort that goes into making drinks. If the guest is still unhappy, I would offer alternatives or suggest drinks that are more budget-friendly.

Technical Questions

• 16. Can you explain the difference between a shot and a shooter?
  A: A shot is a one-time serving of a type of liquor, whereas a shooter is a mixed drink in a small glass meant to be consumed quickly.
• 17. What ingredients are typically used in a Martini?
  A: A Martini typically consists of gin or vodka, vermouth, and sometimes bitters or garnishes such as olives or lemon peels.
• 18. How do you make a classic Daiquiri?
  A: A classic Daiquiri is made with white rum, lime juice, and simple syrup. You simply shake all ingredients together with ice and strain into a glass.
• 19. Can you explain the difference between a Long Island Iced Tea and a Long Beach Iced Tea?
  A: Both drinks are made with the same base liquors (vodka, gin, rum, tequila, triple sec) but a Long Beach Iced Tea adds cranberry juice to the mix, giving it a reddish color.
• 20. How do you pour a perfect pint of beer?
  A: Make sure the glass is clean and cold, then hold it at a 45-degree angle. Pour the beer at the bottom of the cup, slowly tilting the glass upright as you pour. Stop pouring when there is about one inch of foam at the top, and let it settle before topping it off.