Top 20 Interview Questions & Answers for Custodian Roles – 2025

Are you ready for an interview as a custodian? In today's job market, custodians are in high demand as they are responsible for maintaining a clean and safe environment for businesses, schools, and other establishments. This list of 20 interview questions and answers will help you demonstrate your ability to perform custodial tasks effectively and efficiently.

General Questions

• 1. Tell me about your previous experience as a custodian.
  As a custodian, I have worked for three years in a school setting, maintaining the cleanliness of classrooms, hallways, and common areas. I have also worked as a custodian in an office building, where I was responsible for cleaning and maintaining the overall appearance of the building. Both experiences have allowed me to develop a strong attention to detail and time management skills.
• 2. How do you prioritize your tasks as a custodian?
  I always begin my shift by reviewing my schedule and assessing which tasks need to be completed first based on importance and urgency. I then prioritize my tasks accordingly and make sure to leave enough time for unforeseen tasks or emergencies that may arise.
• 3. How do you handle difficult or challenging situations while on the job?
  In my experience, communication is key. I first assess the situation and then communicate with my team or supervisor to find the best solution. I remain calm and professional, and always prioritize the safety and well-being of others.
• 4. What safety protocols do you follow while using cleaning chemicals?
  I always make sure to read and follow the instructions on the label of any cleaning product I use. I also wear gloves and protective gear as necessary and never mix chemicals unless they are specified to be safe to do so.
• 5. How do you maintain confidentiality in your role as a custodian?
  As a custodian, it is important to maintain the confidentiality of any information I come across while performing my duties. I always respect the privacy and security of others and never discuss or share any information that is not relevant to my job.

Technical Skills & Experience

• 6. What experience do you have with operating and maintaining cleaning equipment?
  In my previous roles, I have operated and maintained various types of cleaning equipment, including vacuums, floor buffers, and steam cleaners. I am also familiar with troubleshooting common issues and performing routine maintenance to ensure the equipment is functioning properly.
• 7. How do you handle hazardous waste disposal?
  I am trained and certified in proper hazardous waste disposal procedures. I always wear protective gear and follow established protocols to safely dispose of any hazardous materials, and I keep accurate records of all disposal activities.
• 8. Have you ever dealt with a pest infestation? How did you handle it?
  Yes, I have dealt with a pest infestation in a school setting. I immediately reported it to my supervisor and worked with a professional exterminator to resolve the issue. In the meantime, I took extra precautions to maintain cleanliness and minimize the spread of pests.
• 9. How do you handle and store cleaning supplies?
  I ensure that all cleaning supplies are correctly labeled and stored in designated areas. I also regularly review inventory and order new supplies as needed. I take care to use and store chemicals properly to avoid any accidents or contamination.
• 10. How do you maintain the cleanliness and organization of storage areas and supply closets?
  I follow a strict inventory system for stock supplies and always make sure to keep the storage areas and supply closets clean and organized. I also keep track of expiration dates and dispose of any expired or damaged items.

Cultural Fit

• 11. Why do you enjoy working as a custodian?
  I enjoy working as a custodian because it gives me the satisfaction of providing a clean and safe environment for others. I take pride in my work and appreciate the impact it has on others.
• 12. How do you handle conflicting priorities while on the job?
  I prioritize my tasks based on importance and urgency, but I also understand that situations may arise where priorities may shift. In these cases, I communicate with my team and supervisor to find the best solution and remain flexible to accommodate changing priorities.
• 13. How do you ensure you are meeting the specific needs and expectations of a client or organization as a custodian?
  I believe in open and clear communication with my clients or organization. I always make sure to understand their specific needs and expectations, and I regularly check-in with them to make sure their needs are being met and if there are any areas for improvement.
• 14. How do you handle feedback or criticism from clients or supervisors?
  I am always open to feedback and welcome constructive criticism as a way to improve my performance and skills. I listen carefully to the feedback and take immediate action to make necessary changes. I also proactively seek feedback and use it to continually improve my work.
• 15. How do you prioritize workplace safety as a custodian?
  Safety is my top priority as a custodian. I always follow safety protocols and encourage others to do the same. I also conduct frequent safety checks and address any potential hazards immediately.

Behavioral Questions

• 16. Tell me about a time when you had to deal with an unexpected obstacle or challenging situation while working as a custodian.
  In my previous role as a custodian in an office building, there was a surprise power outage while I was in the middle of using a floor buffer on a newly waxed floor. I immediately notified my supervisor and then used manual cleaning methods to finish the job. In the meantime, I also communicated with the building occupants to ensure their safety and inform them of the situation.
• 17. How do you handle a heavy workload or tight deadlines as a custodian?
  I have developed strong time management skills that allow me to prioritize my tasks and work efficiently to meet deadlines. I also maintain a positive attitude and stay organized to ensure nothing falls through the cracks.
• 18. Describe a time when you had to adapt to a new cleaning method or process in your role as a custodian.
  In my current role as a custodian at a school, we recently implemented a new cleaning schedule that rotated tasks between custodians. I adapted quickly by asking questions, observing others, and offering my own input to improve the process.
• 19. How do you handle conflicts or disagreements with coworkers or team members?
  I always approach conflicts or disagreements with a calm and respectful attitude. I listen to the other person's perspective and try to find a compromise or solution that works for both parties. If necessary, I involve a supervisor to help mediate and find a resolution.
• 20. Tell me about a time when you went above and beyond in your role as a custodian to provide exceptional service.
  I had a client who was repeatedly dissatisfied with the cleanliness of their office building. I took the time to sit down with them and understand their concerns and expectations. I then implemented a new cleaning schedule and improved communication with the client to ensure their needs were met. As a result, the client was thrilled with the cleanliness of the building and even recommended our services to others.