Top 20 Interview Questions & Answers for Dental Nurse Roles – 2025

Are you preparing for a job interview for a dental nurse role? Here are the top 20 questions and answers that will help you demonstrate your knowledge, experience, and abilities as a dental nurse. From behavioral questions to assess your past experiences to technical questions that test your job-specific knowledge, this guide covers all essential areas of the role.

General Questions

• 1. Tell us about yourself and your experience as a dental nurse.
  I have been working as a dental nurse for the past five years. During this time, I have gained experience in various dental procedures, including cleanings, fillings, and extractions. I am also experienced in providing patient education and maintaining sterile conditions in the office.
• 2. Why did you choose to become a dental nurse?
  I have always been interested in dentistry and helping others. Becoming a dental nurse allows me to combine my passion for dentistry with my desire to make a positive impact on people's lives. I enjoy working as part of a team and assisting the dentist to provide the best possible care for patients.
• 3. How do you handle difficult or anxious patients?
  I understand that some patients may feel anxious or uncomfortable during dental procedures. To help them relax, I make sure to communicate clearly, explain the procedure in detail, and offer distractions such as music or a TV show. I also try to create a calm and welcoming atmosphere to help ease their nerves.
• 4. How do you handle a busy schedule and multiple tasks at once?
  I am well-organized and have experience in handling a busy schedule. I prioritize tasks and communicate with the team to ensure everything runs smoothly. I also use time management techniques, such as setting reminders and creating a schedule, to stay on top of my responsibilities.
• 5. What do you know about our dental practice?
  I have done some research on your dental practice and am impressed by your commitment to providing high-quality care to your patients. I also read about your focus on using the latest technology and techniques to improve patient experience and outcomes. I am excited about the opportunity to join such a well-respected practice.

Technical Skills & Experience

• 6. What are some of the most common dental procedures you have assisted with?
  In my previous role, I assisted with routine cleanings, fillings, extractions, root canals, and dental prosthetics. I am also experienced in taking x-rays, maintaining instrument sterilization, and providing post-operative care instructions.
• 7. How do you ensure proper infection control and hygiene in the dental office?
  As a dental nurse, I follow strict infection control protocols and guidelines. I make sure to disinfect surfaces, sterilize instruments, and wear appropriate personal protective equipment. I also keep up-to-date with changes in infection control practices and seek training to stay current.
• 8. How do you handle a patient who refuses to follow post-operative instructions?
  I always ensure to educate patients on the importance of post-operative care and explain the potential consequences of not following instructions. If a patient still refuses, I communicate the issue to the dentist and suggest alternative ways to monitor the patient's recovery.
• 9. Can you describe your experience with dental software and technology?
  I have experience with various dental software programs, such as Dentrix and Eaglesoft. I am skilled in using digital x-ray systems and intraoral cameras to assist with procedures and educate patients. I am also open to learning new technology and techniques to improve patient care.
• 10. How do you handle emergency situations in the dental office?
  I am trained in emergency procedures and know how to remain calm and focused during a crisis. I quickly assess the situation, call for assistance, and follow the dentist's instructions. I also have experience in CPR and first aid, which enables me to provide immediate care until help arrives.

Behavioral Questions

• 11. Can you tell us about a time when you had to handle a difficult patient?
  In my previous job, I had a patient who was afraid of dental procedures and refused to have a filling. I made an effort to build rapport with the patient, explained the procedure patiently, and provided reassurance throughout. By the end of the appointment, the patient was more relaxed and willing to proceed with the filling.
• 12. How do you handle conflicts or disagreements with colleagues?
  I believe in open and honest communication when dealing with conflicts. I listen to my colleagues' perspectives, express my own thoughts calmly, and work towards finding a resolution that benefits the team and our patients.
• 13. Can you share an example of a time when you had to multitask and prioritize tasks?
  In my previous role, I had to assist with a complicated procedure while also handling phone calls, scheduling appointments, and assisting another patient. I prioritized the procedure and communicated with my colleagues to ensure the other tasks were taken care of. The procedure was completed successfully, and I was able to handle the other tasks without any issues.
• 14. How do you handle confidential patient information?
  I understand the importance of maintaining confidentiality in healthcare. I adhere to HIPAA regulations and ensure patient information is only shared with authorized individuals on a need-to-know basis. I also take care to protect physical patient records and securely store electronic records.
• 15. Can you tell us about a time when you had to adapt to a change in the workplace?
  In my previous job, we adopted a new digital x-ray system, and I had to quickly familiarize myself with the technology. I took the initiative to learn from my colleagues and attended training to improve my skills. I was able to adapt to the change seamlessly, and it ultimately improved our workflow.

Situational Questions

• 16. How would you handle a patient who becomes agitated during a procedure?
  If a patient becomes agitated, I would first try to identify the reason for their discomfort. I would pause the procedure and address their concerns, offer a break if needed, and communicate with the dentist to see if any adjustments can be made to improve the patient's comfort. I would also ensure to provide reassurance and keep them informed throughout the procedure.
• 17. How would you assist a dentist during a complicated procedure?
  I would ensure to communicate clearly with the dentist and anticipate their needs. I would have all the necessary instruments and materials ready, suction as needed, and provide patient education and instructions when necessary. I would also monitor the patient's vitals and offer support throughout the procedure.
• 18. How would you handle a patient who is in pain and needs immediate attention?
  In such a situation, I would inform the dentist immediately and assess the patient's pain level. I would offer pain relief measures, such as local anesthetic, and ensure to provide compassionate care. I would also communicate with the patient and keep them informed of the steps being taken to alleviate their pain.
• 19. What would you do if you notice an error in the patient's chart?
  If I notice an error in the patient's chart, I would first bring it to the attention of the appropriate individual, such as the dentist or office manager. I would then make the necessary corrections and ensure the patient's records are accurate and up-to-date.
• 20. How would you handle a situation where a patient is not satisfied with their treatment?
  I would listen to the patient's concerns with empathy and try to understand the reason for their dissatisfaction. I would communicate with the dentist and work towards finding a solution that addresses the patient's concerns and aligns with our practice's values. I would also follow up with the patient to ensure they are satisfied with the resolution.