Top 20 Interview Questions & Answers for Dental Technician Roles – 2025

Preparing for a dental technician job interview? This guide provides a list of essential questions and answers that will help you demonstrate your technical skills, attention to detail, and ability to work in a fast-paced environment. Whether you’re applying for a role in a dental lab or working directly with patients, these questions cover all key areas of the job.

General Questions

• 1. Tell me about your previous experience as a dental technician.
  As a professional dental technician, I have over 5 years of experience working in various dental labs. I have a strong understanding of dental anatomy and materials, and have experience with both traditional and digital fabrication techniques.
• 2. How do you ensure accuracy in your work?
  Accuracy is crucial in my line of work, so I have developed a thorough process to ensure precision. This includes double-checking measurements, using quality materials, and completing multiple quality control checks before finalizing any product.
• 3. How do you handle a high volume of work and meet tight deadlines?
  I am very organized and prioritize my tasks to ensure that all deadlines are met. I also communicate effectively with my team to delegate tasks and ensure a smooth workflow. I have a proven track record of completing projects on time even when dealing with a high volume of work.
• 4. How do you handle difficult or demanding patients?
  I always maintain a professional and calm demeanor when communicating with patients. I listen to their concerns and take the time to explain the process and address any questions they may have. I also make sure to follow all safety protocols and provide a comfortable and positive experience for the patient.
• 5. How do you stay informed about the latest advancements and technologies in the industry?
  I am committed to staying updated on the latest advancements and technologies in the dental field. I regularly attend workshops, seminars, and conferences to expand my knowledge and skills. I also take online courses and subscribe to industry newsletters and publications.

Technical Skills & Experience

• 6. What is your experience with digital scanners and CAD/CAM software?
  I have extensive experience using digital scanners and CAD/CAM software for creating dental restorations. I am proficient in 3D design and have a strong understanding of how to troubleshoot any issues that may arise during the fabrication process.
• 7. What materials have you worked with in the past?
  I have experience working with a variety of materials, including porcelain, composite, zirconia, and metal alloys. I am always willing to learn and adapt to new materials as the industry evolves.
• 8. Can you walk me through your process for fabricating a dental crown?
  First, I take an accurate impression of the patient's tooth and create a model using that impression. Then, I use CAD/CAM software to design the crown, taking into account the patient's bite and other esthetic considerations. Once the design is finalized, I use a milling machine to fabricate the crown, followed by glazing and firing in a porcelain furnace.
• 9. Have you worked with any specialized equipment or software?
  Yes, I have experience working with specialized equipment such as 3D printers and laser scanners, as well as software programs like Exocad and 3Shape.
• 10. How do you handle quality control and ensure the final product meets expectations?
  Quality control is a vital part of my job, and I take it very seriously. I perform multiple quality checks throughout the fabrication process and make any necessary adjustments to ensure the final product meets the patient's expectations. This includes checking for accuracy, shade matching, and esthetic considerations.

Behavioral Questions

• 11. Can you tell me about a time when you had to handle a difficult or challenging project?
  In my previous role, we had a client who required a complicated full-mouth restoration. I collaborated closely with the dentist and the patient to ensure all their needs and concerns were addressed. Despite the challenges, we were able to successfully complete the project, and the patient was extremely satisfied with the final results.
• 12. How do you handle conflicts or disagreements with colleagues?
  I believe open and honest communication is key in resolving conflicts. I address any issues directly and work towards finding a solution that benefits all parties involved. I also make sure to remain professional and respect differing opinions.
• 13. Tell me about a successful project you worked on as a team.
  In my previous job, our team collaborated on creating a new process for fabricating implant-supported restorations. I was responsible for researching and implementing the new technology, and our team's efforts resulted in a significant increase in efficiency and improved patient outcomes.
• 14. How do you handle a mistake or error in your work?
  If I make a mistake, I immediately bring it to my supervisor's attention and work with them to find a solution. I take responsibility for my mistakes and make sure to learn from them and prevent similar ones from happening in the future.
• 15. How do you handle a situation where you were unable to meet a deadline?
  I make sure to communicate any potential issues with my supervisor as soon as they arise. I then prioritize tasks and work efficiently to complete the project as close to the deadline as possible. If necessary, I also seek assistance from my colleagues to ensure the project is completed on time without compromising quality.

Situational Questions

• 16. How would you handle a situation where a patient is unhappy with their restoration?
  Firstly, I would listen to the patient's concerns and address them empathetically. If necessary, I would offer to adjust or remake the restoration to their satisfaction, following the dentist's instructions and making sure to communicate effectively with all parties involved.
• 17. How would you handle a situation where you needed to prioritize multiple urgent tasks?
  I would first assess the urgency and complexity of each task and prioritize accordingly. If necessary, I would delegate some tasks to my colleagues to ensure all deadlines are met. I would also make sure to communicate with my team and supervisor to ensure a smooth workflow.
• 18. How do you handle a disagreement with a dentist or clinician on treatment plans for a patient?
  I understand the importance of collaboration and communication with dentists and clinicians for the best patient outcomes. In the event of a disagreement, I would discuss my concerns with the dentist or clinician and provide evidence or research to support my viewpoint. Ultimately, I would follow their treatment plan and offer any suggestions for improvement in a respectful manner.
• 19. If a piece of equipment malfunctioned during a project, what steps would you take to resolve the issue?
  If a piece of equipment malfunctioned, I would immediately stop using it and notify my supervisor. I would then follow the proper maintenance procedures or, if necessary, contact the equipment manufacturer for assistance. I would also make sure to document the issue and any resulting delays in the project.
• 20. How do you ensure the safety and cleanliness of the workplace?
  Safety and cleanliness are top priorities in a dental lab environment. I always follow proper safety protocols, including wearing appropriate personal protective equipment and disposing of hazardous materials correctly. I also make sure to keep my workstation and equipment clean and sanitized to prevent any contamination. If I notice any potential safety hazards, I immediately report them to my supervisor.