Top 20 Interview Questions & Answers for Entry Level Sales - 2025

Preparing for an entry level sales job interview? This guide provides a list of essential questions and answers that will help you showcase your sales skills, communication abilities, and customer service experience. Whether you’re applying for a role as a sales associate, account manager, or inside sales representative, these questions cover all key areas of the job.

General Questions

• 1. Tell us about yourself and your experience in sales.
  A: I have spent the past two years working as a sales assistant for a retail store. During this time, I have developed strong communication and customer service skills, as well as a deep understanding of the importance of building relationships with clients. I am now looking for an entry level sales position where I can continue to grow and develop my skills.
• 2. What do you know about our company and our products/services?
  A: I have done extensive research on your company and I am impressed by the innovative products and services you offer. Your commitment to customer satisfaction and ethical business practices align with my personal values, and I am excited to be a part of such a reputable organization.
• 3. How do you handle rejection in a sales environment?
  A: I understand that rejection is a normal part of the sales process and I do not take it personally. I use it as an opportunity to learn and improve my approach for future interactions with clients. I remain positive and persistent in my efforts to close a sale.
• 4. How do you prioritize and manage your sales tasks and goals?
  A: I use a combination of organization and time management skills to prioritize my tasks and achieve my sales goals. I make a list of tasks and set realistic deadlines, and I also regularly review my progress and make adjustments to my approach if needed.
• 5. How would you handle a difficult or dissatisfied customer?
  A: I would first listen to the customer's concerns and empathize with their situation. Then, I would work to find a solution that satisfies their needs while also aligning with the company's policies. If necessary, I would involve a manager for further assistance.

Behavioral Questions

• 6. Can you tell us about a time when you had to think on your feet to close a sale?
  A: When I was working as a sales assistant, a customer came in looking for a particular product that was out of stock. Instead of simply telling them we didn't have it, I proactively offered alternative products and explained their benefits. This not only led to a sale but also left a positive impression on the customer.
• 7. Give an example of a time when you had to deal with a difficult team member or colleague.
  A: At my previous job, I worked with a team member who was often late and unprepared for meetings. I approached them privately and addressed the issue, suggesting ways they could improve their timeliness and preparedness. This open and honest communication improved our working relationship and their performance.
• 8. Can you share a time when you had to persuade a customer to make a purchase?
  A: One customer was hesitant to purchase a high-priced product due to budget constraints. I asked them about their needs and offered a payment plan that allowed them to spread the cost over several months. This convinced the customer to buy the product, and they were pleased with the solution.

Situational Questions

• 9. What would you do if a potential customer asks for a discount?
  A: I would first explain the value and benefits of the product/service and try to negotiate the terms, such as offering a package deal or payment plan. If a discount is not possible, I would politely explain our pricing policy and stand firm on it.
• 10. How would you handle a customer who is upset with a product or service they purchased?
  A: I would listen to their concerns and apologize for their experience. Then, I would take the necessary steps to resolve the issue, such as offering a refund or replacement. It is important to handle these situations with empathy and try to turn a negative experience into a positive one.
• 11. How do you deal with a lead who is not responding to your follow-up attempts?
  A: I would send a final follow-up email or make a final call, and if I still do not receive a response, I would move on to other leads. However, I would also make a note to follow up again in a few months, as the lead may have a change of need or situation at that time.

Technical Questions

• 12. What is your experience with CRM software?
  A: I have used several CRM software programs, including Salesforce and HubSpot, in my previous sales roles. I am comfortable navigating through the system, entering and updating customer information, and creating reports to track sales performance.
• 13. How do you build and maintain customer relationships?
  A: I believe in building genuine relationships with customers by listening to their needs, providing excellent customer service, and following up regularly. I also make an effort to thank them for their business and stay in touch to encourage repeat business and referrals.
• 14. How do you handle objections during a sales pitch?
  A: I see objections as opportunities to provide more information and address any concerns the customer may have. I listen attentively to their objections and provide a clear and confident response that overcomes their hesitation. I also relate the product or service to their unique needs and demonstrate its value.

Cultural Fit Questions

• 15. What do you think are the most important qualities for a successful salesperson?
  A: I believe that successful salespeople are honest, persistent, and have excellent interpersonal skills. They also have a deep understanding of their products/services and know how to build and maintain strong relationships with clients.
• 16. How do you handle working under pressure or in a fast-paced environment?
  A: I thrive in fast-paced environments and I am able to handle multiple tasks and prioritize effectively. I stay organized and focused, and I am not easily flustered by tight deadlines or high-pressure sales situations.
• 17. Why do you think you would be a good fit for our company culture?
  A: Based on my research and interactions with your team, I believe that your company values align with my personal values. I am passionate about your products/services and I am eager to be a part of a dynamic and driven team.

Talk to Us

• 18. What interests you about this position and our company?
  A: I am interested in this position because I am confident that I have the necessary skills and experience to excel in a sales role. Your company's reputation and values also align with my personal goals and I am excited about the potential for growth and development in this role.
• 19. What are your long-term goals in the sales industry?
  A: In the long term, I hope to continue growing and developing my sales skills, potentially moving into a leadership or management position. I also hope to build a strong network of clients and colleagues and become a top performer in the industry.
• 20. Do you have any questions for us?
  A: Yes, could you tell me about your sales team structure and potential for growth within the company? I am also curious about your sales targets and performance expectations for this role.