Top 20 Interview Questions & Answers for Esthetician Roles - 2025

As the beauty industry continues to grow, so does the demand for skilled and knowledgeable estheticians. If you're preparing for an interview for an esthetician role, here are 20 questions and answers to help you stand out and land your dream job.

General Questions

• 1. Tell us a little about your background and why you decided to become an esthetician?
  As a professional esthetician, I've always had a passion for skincare and helping others feel confident in their own skin. After completing my esthetics education and receiving my license, I knew that this career was the perfect fit for me.
• 2. How do you stay updated on the latest trends and techniques in the beauty industry?
  I make it a priority to attend workshops, conferences, and trade shows to stay updated on the latest beauty trends and techniques. I also subscribe to industry publications and follow popular influencers in the beauty industry for inspiration.
• 3. What are your top skills and strengths as an esthetician?
  My top skills include strong attention to detail, excellent communication and customer service, and a deep understanding of various skincare techniques and procedures. I also excel in building and maintaining strong client relationships.
• 4. Can you walk us through your skincare routine for a client with oily/acne-prone skin?
  First, I would start with a gentle cleanser to remove any excess oil and dirt. Then, I would use an exfoliator to remove dead skin cells and unclog pores. Next, I would apply a toner to rebalance the skin's pH levels. For treatment, I would use a salicylic acid serum to target acne and finish with a lightweight oil-free moisturizer.
• 5. How do you handle difficult or dissatisfied clients?
  I believe in actively listening to my clients and addressing any concerns they may have. I always strive to find a solution and ensure that my clients are satisfied with their experience. In the case of a difficult client, I remain calm and professional and try to find a common ground.

Technical Skills & Experience

• 6. What experience do you have in performing facials and other skincare treatments?
  I have over 3 years of experience performing a wide range of facials, such as anti-aging, hydration, and acne treatments, as well as other skincare treatments like microdermabrasion and chemical peels. I am also constantly expanding my skills by attending workshops and courses.
• 7. How do you ensure the safety and sanitation of your tools and equipment?
  Sanitation is a top priority in my work. I make sure to thoroughly clean and disinfect my tools and equipment after each use and properly store them. I also follow all safety and sanitation guidelines set by the state board.
• 8. Can you explain the process of performing a chemical peel?
  First, I would cleanse the client's skin and determine the right acid strength for their skin type. Then, I would apply the chemical solution evenly to the face, avoiding the eye area. After a few minutes, I would neutralize the solution and remove it. Finally, I would apply a soothing mask and moisturizer to the skin.
• 9. How do you handle a client with a skin condition like eczema or psoriasis?
  First, I would gather information about the client's skin condition and any triggers or allergies. Then, I would customize the treatment to avoid any aggravation or discomfort and recommend a homecare routine that would benefit their skin. If necessary, I would also consult with a dermatologist for further guidance.
• 10. How do you educate your clients on the importance of skincare and homecare routines?
  I make sure to thoroughly explain the benefits of proper skincare and how it can impact their skin in the long run. I also provide personalized homecare recommendations for each client, along with easy-to-follow steps and product suggestions.

Behavioral Questions

• 11. Can you tell us about a time when you had to handle a difficult client or situation?
  In a previous role, I had a client who was unhappy with a facial treatment and demanded a refund. I listened to her concerns and offered to redo the treatment with a different approach. After the treatment, she was happy with the results and even booked another appointment with me.
• 12. How do you handle a busy schedule and ensure that all clients are seen in a timely manner?
  I am highly organized and prioritize my schedule to make sure that all clients are seen on time. I also make sure to communicate clearly with my clients and adjust my schedule when necessary to accommodate their needs.
• 13. Can you walk us through a successful skincare treatment you performed on a client?
  I had a client with sensitive skin who came in for an anti-aging facial. I took the time to understand her skin concerns and carefully chose products and techniques that would be suitable for her. After the treatment, she was delighted with the results and became a regular client.
• 14. How do you ensure that you are always providing exceptional customer service?
  I believe in treating all clients with the same level of care and attention, regardless of their background or skin concerns. I make sure to communicate clearly, listen to their needs, and provide professional recommendations that are in their best interest.
• 15. Can you share a time when you had to multitask and prioritize tasks in a fast-paced environment?
  At my current job, I often have multiple clients booked back-to-back and must manage my time efficiently. A particularly busy day, I had two clients arrive early and requested different treatments than what was booked. I quickly adjusted my schedule, communicated with my colleagues, and provided both clients with a satisfactory experience in a timely manner.

Situational Questions

• 16. If a client came in with a budget, how would you tailor your services to fit their needs?
  I would first educate the client on the best options for their budget and any alternative treatments they could try. Then, I would customize the treatment based on their budget and still ensure that they receive quality results and a positive experience.
• 17. How would you handle a client who is experiencing discomfort or pain during a treatment?
  I would immediately stop the treatment and check in with the client to determine the source of their discomfort. If necessary, I would adjust my approach or recommend a different treatment that would be more comfortable for them.
• 18. What would you do if a client expressed interest in a product that you are not familiar with or do not carry?
  I would first ask the client about their specific skin concerns and explain that I am not familiar with that product but could recommend a similar one that we carry. If the client still wanted the particular product, I would offer to research it and order it for them to try.
• 19. How would you handle a client who is unsatisfied with a treatment they received?
  I would first apologize and collect feedback from the client about their concerns. Then, I would offer to redo the treatment or provide them with a complimentary service that would meet their needs. If necessary, I would also involve my manager in finding a solution.
• 20. What would you do if a client had a reaction to a skincare product during or after a treatment?
  If a client had a reaction during a treatment, I would immediately stop and remove the product and offer them a cooling or soothing treatment to calm their skin. If a reaction occurred after the treatment, I would follow up with the client and provide recommendations for how to care for their skin until it settles. I would also document the incident for future reference and take measures to prevent it from happening again.