Top 20 Interview Questions & Answers for Expanded Functions Dental Assistant – 2025

Are you interviewing for a position as an Expanded Functions Dental Assistant? We've compiled a list of top interview questions and answers to help you showcase your skills and experience in this role. With the increasing demand for dental care, this is a crucial position in the dental industry, and we want to help you prepare for a successful interview.

General Questions

• 1. Tell us about your experience as an Expanded Functions Dental Assistant.
  A: I have been working as an Expanded Functions Dental Assistant for 5 years, and during this time, I have gained experience in various procedures such as fillings, crown and bridge work, and taking impressions. I have also assisted with patient education and sterilization processes.
• 2. Why do you want to work as an Expanded Functions Dental Assistant?
  A: I am passionate about oral health and helping patients feel comfortable and cared for during their dental visits. Working as an Expanded Functions Dental Assistant allows me to use my skills and knowledge to make a positive impact on patients' lives.
• 3. How do you handle difficult or anxious patients?
  A: I understand that dental visits can be stressful for some patients, and I always make an effort to create a calm and comfortable environment for them. I listen to their concerns, answer any questions they may have, and try to distract them with conversation or music during procedures.
• 4. Tell us about a time when you had to handle a conflict with a co-worker or dentist.
  A: In my previous job, there was a disagreement between a co-worker and myself regarding the sterilization process. We both had different approaches, but we were able to discuss our concerns and come to a compromise that satisfied both of us.
• 5. How do you stay updated on developments and changes in the dental industry?
  A: I make sure to attend seminars and workshops to learn about new techniques, technologies, and laws related to dental care. I also regularly read industry publications and participate in online forums to keep up with the latest developments in the dental industry.

Technical Skills & Experience

• 6. How familiar are you with dental software and x-ray equipment?
  A: I have experience working with various dental software programs, including Dentrix and Eaglesoft. I am also well-versed in taking and developing x-rays and know the safety protocols for handling and disposing of them.
• 7. Can you walk us through the process of taking a patient's medical history and updating records?
  A: First, I review the patient's existing records and ask them about any changes in their medical history or current medications. Then, I document this information in their file and make note of any preexisting conditions that may affect their dental treatment.
• 8. How do you handle a situation where a patient experiences unexpected pain during a procedure?
  A: Depending on the severity of the pain, I would first stop the procedure and ask the dentist to assess the situation. If the patient is experiencing moderate pain, I would offer topical or local anesthetic to alleviate their discomfort.
• 9. Do you have experience with dental lab procedures?
  A: Yes, I have experience with pouring impressions, trimming models, and fabricating temporary crowns and bridges.
• 10. How do you handle maintaining a sterile environment in the dental office?
  A: As an Expanded Functions Dental Assistant, I understand the importance of maintaining a sterile environment to prevent infections. I follow strict sterilization protocols for all equipment and maintain proper hygiene practices in the treatment rooms.

Cultural Fit

• 11. What motivates you to do your best work?
  A: I am motivated by the satisfaction of knowing that I am helping patients overcome their fear of dental visits, promoting good oral health, and assisting the dentist in providing quality care.
• 12. How would you handle a situation where a patient refuses treatment?
  A: If a patient refuses treatment, I would try to understand their concerns and address them to the best of my ability while respecting their decision. However, I would also explain the potential consequences of not receiving treatment and encourage them to reconsider.
• 13. Have you ever disagreed with a dentist's treatment plan? If so, how did you handle it?
  A: I have not had this experience yet, but if I did, I would discuss my concerns with the dentist in a professional and respectful manner. Ultimately, I trust the dentist's judgment and would follow their treatment plan.
• 14. How do you handle multiple tasks or projects at once?
  A: I prioritize tasks based on their urgency and importance and try to maintain open communication with the dentist and co-workers to ensure that everyone is on the same page. I also make sure to take breaks and stay organized to avoid feeling overwhelmed.
• 15. Do you have experience working with pediatric patients?
  A: Yes, I have experience working with pediatric patients and understand the importance of having a gentle and patient approach with them. I am also trained in managing dental anxiety in children.

Behavioral & Situational Questions

• 16. Can you tell us about a time when you had to handle an emergency situation in the dental office?
  A: While working as an Expanded Functions Dental Assistant, a patient experienced a severe allergic reaction to a local anesthetic. I quickly identified the signs, and along with the dentist, administered the necessary medication and called for emergency medical assistance. The patient was stabilized, and I followed up with the patient's allergy management during future visits.
• 17. How do you handle conflicts with difficult patients or parents/guardians?
  A: I always try to remain calm and empathetic in difficult situations and make sure to listen to their concerns without judgment. I communicate clearly and professionally, and if needed, involve the dentist or other team members for support.
• 18. How do you prioritize and handle a heavy workload during busy times?
  A: During busy periods, I prioritize tasks by urgency and communicate with the dentist and other team members to ensure that everyone is on the same page. I also try to stay organized, take breaks when needed, and ask for help if necessary.
• 19. How do you handle a situation where a patient is unsatisfied with their treatment?
  A: I understand that patient satisfaction is crucial, and in such situations, I would listen to their concerns and try to resolve the issue to the best of my ability. If necessary, I would involve the dentist and follow up to ensure their satisfaction.
• 20. How do you manage your time and prioritize tasks during a slow workday?
  A: During slow days, I use the time to organize and restock supplies, sterilize equipment, and prepare for upcoming procedures. I also offer to assist my co-workers with tasks they may need help with. This ensures that we are always prepared for busy days and maintains a productive work environment.