Top 20 Interview Questions & Answers for F&B Associate Roles – 2025

Preparing for an F&B Associate job interview? This guide provides a list of essential questions and answers that will help you showcase your customer service skills, food and beverage knowledge, and experience working in a fast-paced environment. Whether you’re applying for a role at a restaurant, hotel, or event venue, these questions cover all key areas of the job.

General Questions

• 1. Why do you want to work as an F&B Associate?
  This job allows me to interact with customers and showcase my passion for food and hospitality. I enjoy providing excellent service and creating memorable dining experiences for guests.
• 2. How do you handle difficult customers?
  I remain calm and listen to their concerns, trying to find a solution that meets their needs. If necessary, I involve a manager to resolve the situation and ensure the customer leaves with a positive impression.
• 3. Can you describe your previous F&B experience?
  I have worked at various restaurants and hotels, gaining experience in customer service, food and beverage preparation, and cash handling. I have also received training on health and safety standards in food service.
• 4. Why should we hire you?
  I have a strong work ethic, excellent communication skills, and a passion for customer service. I am also familiar with industry standards and regulations, making me a valuable addition to your team.
• 5. What do you know about our company?
  I have researched your company and read about your mission to provide the best dining experiences for customers. I am also familiar with your commitment to using fresh, locally sourced ingredients and offering a diverse menu.

Behavioral Questions

• 6. Can you tell me about a time when you had to handle a challenging situation with a customer?
  At my previous job, a customer had a severe food allergy and was dissatisfied with the options available on the menu. I calmly listened to their concerns and consulted with the chef and manager to provide a suitable meal that met their dietary needs.
• 7. How do you deal with a customer complaint?
  I apologize for the inconvenience and ask the customer to explain the issue. I then involve a manager to resolve the complaint and follow up to ensure the customer is satisfied with the solution.
• 8. Have you ever had to handle multiple tasks at once? How did you prioritize your tasks?
  Yes, at my previous job, I had to take orders, serve customers, and handle payments all at the same time. I prioritized by addressing the most time-sensitive tasks first and working efficiently to complete all tasks on time.
• 9. Can you tell me about a time when you demonstrated teamwork?
  I have always been a team player, but a particular instance that stands out is when we had an unexpected rush of customers. I immediately jumped in to help my team with food preparation and serving, ensuring that all customers were served promptly.
• 10. How do you stay organized and prioritize tasks in a fast-paced environment?
  I make to-do lists, prioritize tasks based on urgency, and communicate with my team frequently to ensure everyone is on the same page. I am also able to adapt quickly to changing priorities to ensure efficiency.

Situational Questions

• 11. What would you do if a customer asked for a specific item that is not on the menu?
  I would politely inform the customer that the item is not available, but offer a suitable alternative or ask the chef if it can be prepared.
• 12. How would you handle a situation where a customer is not satisfied with their meal?
  I would apologize for the inconvenience and ask the customer to explain the issue. Then, I would suggest options to resolve the situation, such as offering a replacement dish or providing a discount on the bill.
• 13. What would you do if you noticed a coworker not following food safety protocols?
  I would first talk to the coworker and remind them of the importance of following these protocols. If the issue persists, I would escalate it to a manager.
• 14. How would you handle a situation where a customer is being verbally abusive towards you?
  I would remain calm and professional, and try to find a solution to the issue. If the situation becomes too difficult to handle, I would involve a manager to intervene.
• 15. What would you do if your shift was almost over, but a customer was still waiting for their order?
  I would inform the customer that their order will be out shortly, and ask a coworker to assist in expediting the order. If necessary, I would stay past my shift to ensure the customer is satisfied with their dining experience.

Technical Questions

• 16. How do you handle food storage and preparation to ensure safety?
  I follow proper food safety procedures, such as regularly cleaning and sanitizing workstations, using separate cutting boards for raw and cooked foods, and storing food at the correct temperatures.
• 17. Can you explain the difference between a red wine and a white wine?
  Red wines are made with dark-colored grapes and have a fuller body and richer flavor, while white wines are made with green grapes and have a lighter, crisper taste.
• 18. How do you read and understand a food and beverage order?
  I carefully read the order to ensure I have all the necessary information, such as the customer's name, table number, and specific requests. I also double-check the order before serving it to the customer.
• 19. How do you handle cash and credit card payments?
  I follow proper cash handling procedures, including counting back change, and ensure that credit card transactions are processed accurately and securely.
• 20. Can you explain the difference between a full-service and a limited-service restaurant?
  A full-service restaurant offers table service, where customers are seated and served by a waiter or waitress, while a limited-service restaurant requires customers to order at a counter and serve themselves.