Top 20 Interview Questions & Answers for FOH Manager Roles – 2025

Are you ready to take on the role of a Front of House (FOH) Manager? This list of 20 interview questions and answers will help you demonstrate your experience and skills in leading a team, managing a restaurant or hotel, and providing excellent customer service. Use these questions to showcase your passion for the hospitality industry and your ability to excel in a fast-paced, customer-oriented environment.

General Questions

• 1. Tell us about your previous experience as a FOH manager.
  I have been working in the hospitality industry for the past 8 years, starting as a server and working my way up to a FOH manager role. I have experience managing teams of up to 20 staff members, handling customer complaints and providing exceptional customer service.
• 2. How do you prioritize tasks and handle a fast-paced environment?
  In a fast-paced environment, I prioritize tasks based on urgency and importance. I have developed effective time management skills, and I am able to delegate tasks to my team to ensure everything runs smoothly.
• 3. How do you handle conflicts or difficult situations with customers?
  I believe in actively listening to customer complaints and addressing their concerns with empathy and understanding. I always try to find a solution that satisfies the customer while also following company policies.
• 4. What do you consider the most important qualities of a FOH Manager?
  In my opinion, a good FOH manager should have strong leadership skills, excellent communication skills, the ability to multitask, and a strong customer service mindset.
• 5. How do you ensure the staff is working efficiently and meeting performance goals?
  I believe in setting clear expectations, providing regular feedback and training opportunities, and leading by example. I also use time tracking tools and hold regular team meetings to monitor and improve staff performance.

Behavioral Questions

• 6. Can you give an example of a time when you had to resolve a conflict within your team?
  In my previous role, I had a team member who continuously showed up late for their shifts. I had a one-on-one conversation with them to address their behavior, discussing the impact it had on the team and the importance of punctuality. After our conversation, their attendance improved significantly.
• 7. How do you motivate and engage your team during slow periods?
  During slow periods, I encourage my team to work together to complete tasks such as deep cleaning or improving processes. I also use this time to provide training opportunities and recognize exceptional performance.
• 8. How do you handle a difficult staff member?
  When dealing with a difficult staff member, I first try to understand the root cause of their behavior. I then address the issue with them privately, providing clear expectations and consequences if the behavior continues. I also involve HR if necessary.
• 9. Can you tell us about a time when you had to handle a customer complaint?
  I had a customer who was unsatisfied with their meal due to a food allergy. I apologized for the inconvenience, offered to find an alternative meal for them, and provided a discount on their bill. I also followed up with the kitchen team to ensure the issue was addressed and prevented in the future.
• 10. How do you balance the needs of the staff and the needs of the customer?
  I believe in finding a balance between meeting the needs of both the staff and the customer. By setting clear expectations and providing guidance and support to the staff, we can ensure excellent customer service while also maintaining a positive work environment.

Situational Questions

• 11. How would you handle a customer who refuses to follow COVID-19 safety protocols?
  I would calmly explain the importance of these protocols for the safety of our staff and guests. If the customer continues to refuse, I would politely ask them to leave, following company protocols.
• 12. What would you do if a staff member called in sick at the last minute?
  In this situation, I would first try to find a replacement from within the team or reach out to other colleagues for help. If that is not possible, I would take on their responsibilities for the day and discuss the issue with them during their next shift.
• 13. How would you handle a mistake made by one of your staff members that resulted in a customer complaint?
  I would apologize to the customer and address the issue with the staff member privately. I would also use this as a learning opportunity and provide additional training to prevent similar mistakes in the future.
• 14. What would you do if a customer was unhappy with their meal?
  I would apologize for the dissatisfaction, offer to replace the meal or provide a discount, and communicate the issue with the kitchen staff to ensure it does not happen again. I would also follow up with the customer to ensure they are satisfied with the resolution.
• 15. How would you handle a difficult team member during a busy shift?
  I would remind the team member of their responsibilities and the impact their behavior has on the rest of the team. If necessary, I would involve HR to address the issue.

Technical Questions

• 16. How do you handle cash handling and inventory management?
  I have experience using various POS systems and following cash handling procedures to ensure accuracy and prevent theft. I also regularly count and reconcile inventory to ensure adequate stock levels.
• 17. Can you explain your knowledge of food and beverage safety regulations?
  I have a strong understanding of food and beverage safety regulations and have completed training to obtain necessary certifications. I also regularly conduct temperature and cleanliness checks to ensure compliance.
• 18. How do you handle scheduling and shift coverage for your team?
  I use scheduling software to create and manage staff schedules, taking into consideration individual availability and preferences. In case of emergencies or changes, I communicate with the team to ensure appropriate shift coverage.
• 19. How do you handle a situation where a customer complains about slow service?
  I would apologize for the inconvenience and communicate with the kitchen or bar staff to prioritize the customer's order. I would also check in with the customer to ensure they are satisfied with the resolution.
• 20. Can you explain how you ensure cleanliness and hygiene in the front of house area?
  Apart from regular cleaning procedures, I conduct spot checks and continuously monitor the cleanliness of the front of house area. I also ensure all staff members undergo proper training on sanitation and hygiene practices.

Cultural Fit Questions

• 21. Why did you choose a career in the hospitality industry?
  I have always been passionate about providing excellent customer service and working in a fast-paced environment. The hospitality industry allows me to combine these qualities and pursue a fulfilling career.
• 22. How do you handle stress and pressure?
  I prioritize tasks, take breaks when necessary, and maintain a positive attitude. I also believe in open communication with my team and seeking support from superiors when needed.
• 23. Can you give an example of a time when you went above and beyond for a customer?
  During a busy holiday season, we had a customer who was celebrating their birthday. I arranged for a special dessert and ensured the team sang Happy Birthday to them to make their dining experience more memorable.
• 24. How do you stay updated on industry trends and changes?
  I regularly attend workshops and conferences, read industry publications and follow industry leaders to stay updated on the latest trends and changes in the hospitality industry.
• 25. What values do you prioritize in a workplace?
  I believe in teamwork, accountability, continuous improvement, and a customer-centric mindset in the workplace.