Top 20 Interview Questions & Answers for General Manager Roles – 2025

Are you preparing for an interview for a general manager position? Here is a comprehensive list of 20 interview questions and simple answers that will help you demonstrate your expertise in managing teams, decision-making abilities, and alignment with company values. These questions cover a variety of areas to give a complete understanding of what it takes to be a successful general manager.

Behavioral Questions

• 1. Tell me about a time when you had to resolve a conflict within your team.
  Answer: In my previous role as a general manager at XYZ Company, two team members were constantly at odds with each other, affecting their productivity and team morale. I scheduled one-on-one meetings with both of them to understand their concerns and perspectives. Through open communication and active listening, I was able to find a common ground and develop a collaborative plan for them to work together effectively. As a result, their conflicts were resolved, and the team saw an improvement in their overall performance.
• 2. Can you tell me about a time when you had to make a difficult decision that went against popular opinion?
  Answer: As a general manager, I often have to make tough decisions that may not be favored by everyone. However, in a previous role, I had to make a decision to lay off a few employees due to budget constraints. It was a tough call, but after careful analysis and consultation with my team, I realized it was the best decision for the company's long-term success. Although it was not easy, I made sure to communicate the reasoning behind the decision and provide support to those affected by the layoff.
• 3. Describe a situation when you had to motivate a team during a challenging project.
  Answer: In my current role as a general manager, we were facing tight deadlines and challenging technical issues while working on a new product launch. I held motivational team meetings where I highlighted the importance of their contributions to the project and recognized their efforts. I also delegated additional responsibilities to team members to develop their skills and boost their confidence. As a result, the team was able to overcome the challenges and deliver the project successfully.
• 4. Can you give an example of how you have successfully implemented a change in the workplace?
  Answer: In my previous role as a general manager at ABC Company, I noticed that many employees were struggling with time management and meeting deadlines. I introduced a new project management software and conducted training sessions for the team. I also implemented weekly check-ins to ensure everyone was on track with their tasks. As a result, we saw a significant improvement in meeting project deadlines, and employees reported feeling more organized and efficient in their work.
• 5. Tell me about a time when you had to handle a difficult customer or client.
  Answer: In my previous role, I had to deal with an irate customer who was unhappy with the services provided by our company. I listened to their concerns patiently and empathetically, and then offered a solution that went above and beyond their expectations. I also took the opportunity to gather feedback and implement changes to prevent similar issues from arising in the future. The customer's satisfaction was evident in the positive reviews they left, and they became a loyal client to our company.

Situational Questions

• 6. How would you handle a situation where a project is falling behind schedule?
  Answer: I would first analyze the root cause of the delay, whether it's a lack of resources or technical issues. I would then communicate with the team to understand their perspective on the matter and brainstorm solutions. I would also prioritize tasks and reassign resources if necessary to get the project back on track.
• 7. What would you do if an employee consistently misses deadlines?
  Answer: I would first have a meeting with the employee to understand the reason for the consistent missed deadlines. If there are personal or work-related issues affecting their performance, I would offer support and assistance in finding a solution. However, if the problem is due to a lack of effort or commitment, I would follow the company's disciplinary procedures and provide a performance improvement plan.
• 8. How would you handle conflicting priorities from different departments as a general manager?
  Answer: I would prioritize tasks based on the company's objectives and communicate with the teams to understand the urgency and importance of each project from their perspective. If necessary, I would involve relevant stakeholders to reach a compromise and create a plan that considers all priorities and ensures the company's overall success.
• 9. If a team member consistently disagrees with your decisions, how would you handle the situation?
  Answer: I would first try to understand their reasoning and address their concerns. If we still don't see eye-to-eye, I would explain my perspective and the reasoning behind my decisions. I would also encourage an open dialogue and welcome different viewpoints, but ultimately, I would make the final decision as the general manager.
• 10. What would you do if a project with a key client is at risk of falling through?
  Answer: I would communicate with the team to understand the issues and come up with a solution that meets the client's expectations and ensures the project's success. I would also proactively reach out to the client and offer to discuss the situation and present alternative solutions to prevent the project from falling through.

Technical Questions

• 11. What is your experience in creating and managing budgets?
  Answer: I have extensive experience in creating and managing budgets for various departments and projects. In my previous roles, I was responsible for creating annual budgets, tracking expenses, and making adjustments as necessary to ensure the company stayed within budget. I am also proficient in using financial software to create budgets and track expenses accurately.
• 12. How would you handle a situation where a project is not meeting profitability targets?
  Answer: I would first analyze the financial data and identify the reasons for the project's lack of profitability. I would then work with the team to brainstorm solutions, such as reducing costs or increasing prices, to ensure the project becomes profitable. If necessary, I would also consult with relevant stakeholders to find alternative solutions.
• 13. Can you explain your experience with performance evaluations?
  Answer: In my current role, I conduct annual performance evaluations for all employees, where I provide feedback on their strengths and areas for improvement, set development goals, and discuss career advancement opportunities. I also conduct regular check-ins throughout the year to ensure employees are meeting their performance expectations and offer support where needed.
• 14. How do you ensure compliance with industry regulations and company policies?
  Answer: I stay up-to-date with industry regulations and company policies through regular trainings and by keeping in touch with industry associations. I also ensure all team members are informed of any changes and understand the importance of compliance. I conduct regular audits and corrective actions when necessary to maintain compliance and mitigate any risks.
• 15. Give an example of how you have improved efficiency in a previous role.
  Answer: In my previous role as a general manager, I noticed a lot of manual processes were causing delays and human error. I implemented automation tools and streamlined processes to reduce the time and effort required for these tasks. This resulted in improved efficiency and accuracy, allowing employees to focus on more critical tasks.

Cultural Fit Questions

• 16. How do you handle disagreements and conflicts with your colleagues?
  Answer: I believe in maintaining a positive attitude and actively listening to different viewpoints. I communicate openly and respectfully, and strive to find common ground and reach a resolution. I also believe in seeking guidance from a neutral third party, if necessary, to help resolve disagreements constructively.
• 17. How do you contribute to creating a positive work culture?
  Answer: I believe in leading by example, treating every individual with respect and fairness, and promoting open communication. I also encourage employee feedback and suggestions and celebrate their achievements. I believe in creating a culture of continuous learning and development and always strive to recognize and reward employees' contributions.
• 18. How do you handle a high-stress situation?
  Answer: I stay calm and focus on the tasks at hand, making sure to prioritize and delegate appropriately. I communicate effectively with my team and provide support and resources where needed. I also take breaks when necessary to avoid burnout and maintain a healthy work-life balance to be able to handle high-stress situations effectively.
• 19. What motivates you in your work as a general manager?
  Answer: I am motivated by seeing my team succeed and achieve our company's goals. I enjoy working with a diverse group of individuals, leveraging each team member's strengths, and creating a positive and collaborative work environment. I am also driven by the opportunity to continuously learn and grow in my role as a general manager.
• 20. What do you know about our company and why do you want to work for us?
  Answer: I have researched your company extensively, and I am impressed by your commitment to innovation and customer satisfaction. Your strong company values and culture align with my beliefs, and I am excited about the opportunity to contribute to your growth and success as a general manager. I am also drawn to your inclusive and diverse work environment, and I believe I can thrive and make a positive impact in this organization.