Top 20 Interview Questions & Answers for Golf Attendant Roles – 2025

As a golf attendant, you will play a vital role in ensuring the smooth operation of a golf course and providing excellent customer service to players. To help you prepare for your interview, here are 20 updated questions and answers that will test your skills and experience in this role.

General Questions

• 1. Tell us a little about yourself and your experience in working at a golf course.
  Answer: I have been working at golf courses for the past five years, starting as a caddy and then moving up to a golf attendant position. I have gained extensive knowledge about golf course operations and have developed excellent customer service skills through interacting with players.
  
  
• 2. What do you enjoy most about working as a golf attendant?
  Answer: I love being outside in a beautiful setting and being able to interact with people who share a passion for golf. It's also satisfying to ensure that players have an enjoyable and smooth experience on the course.

Behavioral Questions

• 3. Can you tell us about a time when you went above and beyond for a customer?
  Answer: Recently, a player left their golf bag in their car and didn't realize until they were about to start their round. I offered to go retrieve the bag for them and even helped them carry it to the course. They were extremely grateful and left a positive review about their experience.
  
  
• 4. How do you handle difficult or unhappy customers?
  Answer: I always remain calm and listen to their concerns. I try to find a solution that will satisfy them, whether it's offering a free round or providing extra assistance during their game. I also make sure to communicate with my supervisor to address any issues and ensure the customer has a pleasant experience.

Situational Questions

• 5. What would you do if a player's golf cart broke down on the course?
  Answer: I would immediately radio for another cart to be brought to their location and assist the player in moving their clubs to the new cart. If necessary, I would also arrange for their remaining holes to be played using the new cart.
  
  
• 6. How would you handle a sudden thunderstorm while players are still on the course?
  Answer: I would contact the players on the course and advise them to seek shelter immediately. I would also seek advice from my supervisor and follow any necessary safety protocols.

Technical Questions

• 7. How would you repair a divot on a green?
  Answer: To repair a divot, I would fill the hole with sand or a mixture of seed and soil and then smooth it out with a club or my foot. I would then lightly water the area to promote growth and blend it with the surrounding grass.
  
  
• 8. What is the proper way to clean a golf cart?
  Answer: The proper way to clean a golf cart is to use a mild detergent and water to scrub the exterior. For the interior, I would use a disinfectant to wipe down the steering wheel, seats, and any other high-touch areas.

Cultural Fit Questions

• 9. What do you think are the most important qualities for a successful golf attendant?
  Answer: I believe excellent customer service, attention to detail, and a strong work ethic are essential qualities for a successful golf attendant.
  
  
• 10. Why do you think it's important to maintain a positive attitude as a golf attendant?
  Answer: A positive attitude creates a welcoming and enjoyable atmosphere for players. It also helps to handle any challenges that may arise on the course with a solution-oriented mindset.

Knowledge of Golf Course Operations

• 11. Can you explain the process for booking tee times?
  Answer: Players can book tee times in person, over the phone, or online. They will need to provide their name, the number of players in their group, and the desired date and time. We also offer advanced booking for members and special event reservations.
  
  
• 12. How is pace of play managed on the course?
  Answer: Golf attendants will monitor the pace of play and communicate with players to ensure they are keeping up with the expected time per hole. We also have a ranger who will provide assistance and reminders to players on the course.

Problem-Solving Skills

• 13. What would you do if a player complains about a slow group in front of them?
  Answer: I would apologize for the delay and offer to speak to the group to help speed up their game. If necessary, I would also communicate with the ranger to provide additional assistance and ensure the course is running smoothly.
  
  
• 14. How would you handle a situation where a player damages a golf cart?
  Answer: I would remain calm and assess the extent of the damage. If necessary, I would call for a replacement cart and document the damage for our records. Depending on the severity, I would also communicate with my supervisor for further instruction.

Customer Service Skills

• 15. How do you handle challenging requests from players?
  Answer: I always listen to their requests and strive to find a solution that aligns with our course policies. If necessary, I will involve my supervisor for further clarification. My goal is to ensure the player has an enjoyable visit while also upholding the rules and standards of the course.
  
  
• 16. Can you tell us about a time when you provided excellent customer service to a player?
  Answer: I had a player who was new to golf and was struggling with their game. I provided them with some helpful tips and even offered to play the next few holes with them to provide additional assistance. They were extremely grateful and had a much more enjoyable experience on the course.

Understanding of Rules and Etiquette

• 17. Can you explain the dress code for the course?
  Answer: Our course has a strict dress code that requires collared shirts, non-denim pants or shorts, and proper golf shoes. This ensures a professional and respectful atmosphere for all players.
  
  
• 18. How do you handle situations where a player is not following proper golf etiquette?
  Answer: I would gently remind the player of the proper etiquette and explain how it affects other players on the course. If necessary, I would also involve my supervisor to address the issue.

Time Management

• 19. How do you prioritize and manage your tasks during a busy shift?
  Answer: I prioritize tasks based on their urgency and importance. For example, if there is an issue on the course that directly affects players, I would address that first before moving on to other tasks. I also make sure to communicate with my team and delegate tasks to ensure everything is completed efficiently.
  
  
• 20. Can you tell us about a time when you had to complete multiple tasks with tight deadlines?
  Answer: In my previous role, we had a tournament coming up, and I had to ensure the course was in top condition before the players arrived. I managed my time effectively and delegated tasks to my team. We were able to finish everything on time and received positive feedback from the tournament organizers.