Top 20 Interview Questions & Answers for Golf Cart Attendant Roles – 2025

Preparing for a golf cart attendant job interview? Here is a list of 20 up-to-date questions and answers that will help you demonstrate a combination of customer service skills, knowledge of golf cart maintenance and operation, and a passion for the sport. These questions cover all aspects of the job, from on-the-job experience to hypothetical scenarios.

Behavioral Questions

• 1. Tell me about a time when you had to deal with a difficult customer. How did you handle the situation?
  A: In my previous job as a golf cart attendant, I had a customer who was upset with the condition of his cart. I listened to his concerns and apologized for the inconvenience. I took immediate action to resolve the issue and offered him a complimentary round of golf as a gesture of goodwill. By the end of his round, he was happy with the overall experience and even gave me a positive review.
• 2. How do you handle unexpected challenges or problems while on the job?
  A: I always try to remain calm and assess the situation before taking action. I also communicate with my team members and supervisors to come up with a solution. In my previous role, we had a sudden rainstorm that caused a delay in tee times. I quickly adjusted the cart schedule and made sure all carts were dried and ready for the next round.
• 3. Give an example of a time when you had to work as part of a team to achieve a goal.
  A: When I worked as a golf cart attendant at a busy resort, we had a record number of guests one day. With the help of my team, we managed to keep up with the high demand and maintain excellent customer service. We communicated effectively and worked together to ensure all carts were clean and ready to go for each round.
• 4. Describe a situation where you went above and beyond to provide exceptional customer service.
  A: One day, a guest had left his phone in the cart he had used. I noticed it was still there and could have waited for him to realize and come back, but I decided to take the extra step and personally deliver it to him on the course. He was thrilled and thanked me multiple times. It may have been a small gesture, but it made a big impact on the guest's experience.
• 5. Have you ever had to handle a difficult or tense situation with a coworker? How did you handle it?
  A: In my previous job, I had a coworker who was consistently late for their shift. It caused tension among the team, and tasks were not being completed on time. I approached my coworker and calmly expressed my concerns and how their tardiness was affecting the team. We worked together to come up with a solution, and their punctuality improved.

Situational Questions

• 6. What would you do if a golf cart broke down in the middle of a round?
  A: I would remain calm and assess the situation. If possible, I would move the guest to a different cart and take the broken down cart back to the maintenance area for repairs. If the guest is unable to move, I would call for backup from another golf cart attendant to assist with getting the guest to their next hole.
• 7. How would you handle a situation where a guest is using a cart in an unsafe manner?
  A: I would approach the guest and politely remind them of the safety guidelines for operating a golf cart. I would also offer to demonstrate the proper way to operate the cart if needed. If the unsafe behavior continues, I would report it to my supervisor for further action.
• 8. What steps would you take if you notice a cart is not charging properly?
  A: I would first check the charging equipment and make sure it is functioning correctly. If the problem persists, I would inform my supervisor and follow their instructions on how to handle the issue. I would also note the cart number and report it to the maintenance team for further inspection.
• 9. How would you handle a situation where a guest is unhappy with their cart assignment?
  A: I would listen to their concerns and try to understand the reason for their dissatisfaction. If possible, I would offer to switch their cart with another available one that meets their preferences. If not, I would apologize for the inconvenience and reassure them that the cart they have been assigned is in good condition and suitable for the course.
• 10. What would you do if you saw a guest mistreating a golf cart?
  A: I would approach the guest calmly and remind them that the golf cart is not meant to be driven off the course or used in any way that could damage it. I would also explain the potential consequences of their actions, such as additional fees for damages. If the behavior continues, I would report it to my supervisor.

Technical Questions

• 11. What are some common maintenance tasks for a golf cart?
  A: Some common maintenance tasks for a golf cart include checking and changing the oil, inspecting and rotating tires, cleaning the battery and terminals, and greasing bearings and steering components. It's also crucial to regularly check and refill fluids such as brake and transmission fluid.
• 12. How do you troubleshoot a cart that won't start?
  A: The first step would be to check the battery and make sure it has enough charge. If the battery is fine, I would inspect the wiring and connections, as well as the starter and solenoid. Depending on the issue, I would make repairs or notify the maintenance team.
• 13. How do you maintain a golf cart's brakes?
  A: Regularly checking and replacing brake pads and rotors is essential for maintaining a golf cart's brakes. It's also important to clean and adjust the brakes and keep brake lines and fluids in good condition. If the brakes are not functioning properly, it could be a sign of more significant issues that need to be addressed.
• 14. How do you ensure the safety of guests while operating a golf cart?
  A: Safety is a top priority when operating a golf cart. I always make sure guests understand the safety guidelines before they begin their round. I also regularly check the brakes, tires, and seat belts to ensure they are functioning correctly. Additionally, I am vigilant while on the course and attentive to any potential hazards.
• 15. How do you handle a customer who doesn't know how to operate a golf cart?
  A: I would first make sure the guest is safe and then patiently explain the controls and features of the cart. I would also offer a demonstration and allow them to practice in a safe area before beginning their round. I would also remind them of the safety guidelines and be available for any questions or concerns they may have during their round.

Culture Fit Questions

• 16. Why do you want to work as a golf cart attendant?
  A: I am passionate about golf and enjoy working outdoors in a customer-facing role. Being a golf cart attendant allows me to combine these interests, and I believe I can make a positive impact on the guest experience.
• 17. How do you deal with a difficult or upset customer?
  A: I always remain calm and professional and try to understand the reason for their frustration. I actively listen to their concerns and apologize for any inconvenience. I take responsibility for resolving the issue and make sure the customer is satisfied before they leave.
• 18. What qualities do you think are essential for a golf cart attendant to possess?
  A: I think it's essential to have excellent customer service skills, attention to detail, and the ability to stay organized in a fast-paced environment. A golf cart attendant should also have a strong knowledge of golf cart maintenance and safety protocols.
• 19. How do you handle working in extreme weather conditions?
  A: It's important to prioritize safety and take precautions when working in extreme weather conditions. I make sure to stay hydrated and take breaks when needed. I also dress appropriately for the weather and communicate with my team and supervisor for any necessary changes to the work schedule.
• 20. What motivates you to provide excellent customer service?
  A: I am motivated by the satisfaction of a happy customer. I understand the impact of a positive experience on a guest and strive to provide exceptional service to ensure they have an enjoyable day on the course. I also take pride in my work and always aim to exceed expectations.