Top 20 Interview Questions & Answers for Hair Salon Manager – 2025

Are you interviewing for a hair salon manager position? Use these questions and answers to impress your potential employer. Showcasing your leadership skills, industry knowledge, and customer service abilities will help you stand out as the top candidate for the job.

General Questions

• 1. Tell us about your previous experience in managing a hair salon.
  

  A: I have been in the hair industry for 10 years, working in various roles such as stylist, assistant manager, and manager. I have been a manager at my current salon for the past 5 years, overseeing a team of 10 employees and managing daily operations.

• 2. How do you handle difficult situations with customers or employees?
  

  A: I believe effective communication is key in these situations, so I always try to talk through the issue and find a solution that satisfies both parties. If necessary, I involve higher management to ensure the best outcome for everyone involved.

• 3. Can you tell us about a time when you had to resolve a conflict between team members?
  

  A: There was a disagreement between two stylists over a client reservation. I arranged a meeting with both stylists and listened to their concerns. Through open communication and mediation, we were able to come to a compromise and find a solution that worked for both stylists and the client.

• 4. How do you prioritize and manage your daily tasks?
  

  A: I start each day by creating a to-do list and prioritize tasks based on their urgency and importance. I also delegate tasks to team members when necessary and ensure they have the resources and support they need to complete them effectively.

• 5. How do you handle a situation where there is a decrease in salon revenue?
  

  A: I would first analyze the reasons for the decrease and make necessary adjustments, such as implementing promotions or increasing marketing efforts. I also believe it is important to engage and motivate the team to increase sales and offer excellent customer service, which ultimately leads to higher revenue.

Technical Skills & Experience

• 6. Can you describe your knowledge of the latest hair trends and techniques?
  

  A: I constantly attend workshops and seminars to stay updated on the latest trends and techniques in the industry. I also encourage my team to do the same and provide ongoing education opportunities to ensure we are always offering our clients innovative services.

• 7. How do you ensure the salon is following state regulations and health and safety standards?
  

  A: I am familiar with all the state regulations and make sure the salon is in compliance at all times. I also conduct regular safety audits and provide training to my team to ensure they are following all health and safety protocols.

• 8. Describe your experience with managing inventory and supplies.
  

  A: I have experience in managing inventory and supplies through my previous role as assistant manager. I am familiar with inventory management software and understand the importance of tracking and controlling expenses while ensuring we always have necessary supplies in stock.

• 9. How do you handle client complaints or negative reviews?
  

  A: I believe in listening to the client and addressing their concerns with empathy and understanding. I work with my team to make sure they are providing quality services and aim to resolve any issues in a timely and satisfactory manner to maintain good relationships with clients.

• 10. How do you motivate and train new stylists?
  

  A: I believe in leading by example and setting clear expectations and goals for new stylists. I also provide hands-on training, constructive feedback, and recognition for their progress and achievements. I also involve them in team meetings and encourage them to share their ideas and suggestions for improvement.

Situational Questions

• 11. How would you handle a situation where a stylist constantly shows up late for their shifts?
  

  A: First, I would have a conversation with the stylist to understand the reason for the lateness and express the importance of being punctual in our industry. If the issue persists, I would have a more formal meeting and possibly take disciplinary actions.

• 12. How would you handle an employee who is not meeting their sales goals?
  

  A: I would have a one-on-one meeting with the employee to review their performance and identify any obstacles that may be hindering their sales. I would provide coaching and support, such as role-playing or offering incentives, to help them improve their sales skills.

• 13. How would you handle a situation where a client is unhappy with their hair service and demands a refund?
  

  A: I would first apologize and offer to fix the issue or offer a replacement service with a more experienced stylist. If the client is still not satisfied, I would offer a refund or partial refund and follow up with them to ensure their next visit is a positive experience.

• 14. How would you handle a stylist who is not following the salon's protocols and procedures?
  

  A: I would have a conversation with the stylist to remind them of our protocols and the importance of following them for the safety and satisfaction of our clients. If the issue persists, I would provide additional training and possibly take disciplinary actions.

• 15. How would you handle a situation where a client and stylist are not able to agree on a desired hair style?
  

  A: I would intervene and calmly communicate with both parties to understand their perspectives. I may offer a compromise or suggest a different stylist who may better suit the client's desired style, keeping in mind the stylist's expertise and availability.

Cultural Fit Questions

• 16. How would you describe your management style?
  

  A: I believe in leading by example and communicating openly and effectively with my team. I am approachable and value the opinions and contributions of my team members, but I also know how to make difficult decisions when necessary.

• 17. How do you handle conflicts or disagreements with your superiors?
  

  A: I respectfully communicate my perspective and listen to their concerns. I believe in finding common ground and working together to find a solution that benefits everyone involved.

• 18. Can you tell us about a time when you successfully implemented a new process or procedure?
  

  A: At my current salon, I noticed there was a lack of organization in our scheduling process, causing confusion and double bookings. I proposed a new scheduling system that was implemented, resulting in better organization and fewer scheduling errors.

• 19. How would you handle a difficult situation with a coworker or subordinate?
  

  A: I would address the situation directly and calmly, using effective communication to understand their perspective and find a solution. I believe in treating everyone with respect and maintaining a positive and professional work environment.

• 20. Can you tell us about a time when you received negative feedback from a client or team member? How did you handle it?
  

  A: I view negative feedback as an opportunity for improvement and growth. I listen to the feedback and take necessary actions to address the issue and prevent it from happening again. I also follow up with the client or team member to ensure they are satisfied with the resolution and learn from the experience.