Top 20 Interview Questions & Answers for Head Server Roles – 2025

Are you preparing for an interview for a head server position? This guide provides a list of essential questions and answers to help you showcase your experience, leadership skills, and customer service expertise. Whether you're applying for a job at a fine dining establishment or a casual restaurant, these questions cover all key areas of the role.

General Questions

• 1. What motivated you to pursue a career as a head server?
  I have always had a passion for hospitality and providing excellent customer service. I have been working in the restaurant industry for X years and have worked my way up to various serving positions before becoming a head server.
• 2. How do you handle difficult customers or situations?
  I believe in remaining calm and professional in all situations. I listen to the customer's concerns and try to find a solution that meets their needs while also following company policies.
• 3. How do you ensure the satisfaction of customers?
  I make sure to check in with customers throughout their meal and address any issues that may arise. I also ensure that their food and drinks are delivered in a timely manner and that all their needs are met.
• 4. How do you handle conflicts with coworkers or superiors?
  I believe in open and honest communication. If a conflict arises, I address it respectfully and try to find a resolution that benefits everyone involved.
• 5. How do you handle a busy night with multiple tables and orders?
  I prioritize and stay organized. I make sure to communicate effectively with the kitchen and other servers to ensure all orders are delivered accurately and in a timely manner.

Leadership & Management Skills

• 6. How do you handle training and guiding new servers?
  I believe in leading by example and providing hands-on training. I communicate expectations clearly and make sure to answer any questions and provide constructive feedback.
• 7. How do you motivate your team during slower or more challenging shifts?
  I remind my team to stay positive and focus on delivering the best service possible, regardless of the circumstances. I also try to find ways to keep them engaged, such as offering them incentives or opportunities to upskill.
• 8. How do you handle an underperforming team member?
  I approach the team member privately and express my concerns in a constructive and professional manner. I try to understand the root cause of their performance and work with them to find solutions to improve their performance.
• 9. How do you handle scheduling conflicts or time-off requests?
  I try to be fair and accommodating while also keeping in mind the needs of the business. I encourage my team to communicate their availability in advance and I make sure to have open communication with my superiors to ensure the schedule meets everyone's needs.
• 10. How do you handle a difficult team member or employee?
  I believe in addressing any issues directly and privately. I try to understand their perspective and find a solution that benefits both the team member and the business. If necessary, I involve HR or a mediator to help resolve the situation.

Technical Knowledge & Experience

• 11. What is your experience with point-of-sale systems?
  I have X years of experience working with various point-of-sale systems and am comfortable learning new systems. I am able to process orders, split checks, and handle payments efficiently and accurately.
• 12. How do you handle food allergies or dietary restrictions?
  I take food allergies and dietary restrictions very seriously and make sure to communicate with the kitchen and double-check all ingredients before delivering the food. I also take necessary precautions to avoid cross-contamination.
• 13. What is your experience with wine pairing and recommendations?
  I have completed courses on wine pairing and have extensive knowledge of different wines and their qualities. I am able to make recommendations to customers based on their preferences and the menu offerings.
• 14. How do you handle a mistake in an order or an unhappy customer?
  I apologize and offer a solution, such as having the dish remade or providing a discount. I also make sure to follow up with the customer to ensure their satisfaction.
• 15. What is your understanding of proper food handling and sanitization?
  I am ServSafe certified and have a thorough understanding of proper food handling and sanitization procedures. I make sure to follow all guidelines and regularly check and maintain sanitation levels.

Cultural Fit & Company Values

• 16. What role do you believe customer service plays in the success of a restaurant?
  Customer service is a crucial aspect of a successful restaurant. It not only ensures customer satisfaction but also promotes loyalty and positive word-of-mouth. It also reflects the values and culture of the restaurant.
• 17. How do you handle diversity and inclusivity in the workplace?
  I believe in treating all individuals with respect and inclusivity. I make sure to create a positive and welcoming environment for everyone and do not tolerate any discrimination.
• 18. How would you handle a situation where a customer is mistreating a staff member?
  I would first make sure the staff member feels safe and supported. I would then address the situation with the customer, reminding them of the restaurant's values and asking them to treat all staff members with respect. If necessary, I would involve a manager or security.
• 19. How do you stay updated on industry trends and changes?
  I make sure to regularly read industry publications and attend workshops and conferences. I also communicate with colleagues and attend training sessions to stay informed and up-to-date.
• 20. Why do you want to work for our restaurant?
  I have been a loyal customer of your restaurant for some time and have always been impressed with the quality of food and service. I also believe in your values and am excited about the opportunity to contribute to the success of the establishment.