Top 20 Interview Questions & Answers for Head Waiter Roles – 2022

Are you seeking a role as a head waiter? These interview questions and answers will help you showcase your skills in managing a team, providing exceptional customer service, and ensuring a smooth and successful dining experience for guests.

General Questions

• 1. Tell us about yourself and your experience in the hospitality industry.
  As the head waiter, it is important to have a strong background and experience in the hospitality industry. This can include education in hospitality management, previous restaurant experience, and any relevant certifications or training. Be sure to highlight your passion for providing exceptional customer service and your ability to lead and manage a team.
• 2. Why do you want to work with our restaurant?
  Researching the restaurant and its values before the interview will help you answer this question. Showcase your enthusiasm for the restaurant's cuisine, atmosphere, and customer base. You can also mention any specific professional goals you have that align with the restaurant's vision.
• 3. How do you handle difficult customers?
  As a head waiter, it is important to remain calm and professional when dealing with difficult customers. One approach is to actively listen to their concerns and find a solution that satisfies both the customer and the restaurant. Providing exceptional customer service, even in difficult situations, is key.
• 4. How do you work under pressure?
  A busy restaurant can be a high-pressure environment, and the ability to handle it with grace and efficiency is crucial for a head waiter. Share examples of how you have handled pressure in previous roles, such as managing a full dining room, coordinating with the kitchen, and handling multiple tasks at once.
• 5. Are you familiar with our menu?
  Familiarity with the menu and any special dishes or ingredients is important as a head waiter. You should be able to answer any questions or suggest popular dishes to customers. Researching the menu beforehand and trying some of the dishes yourself can help you confidently answer this question.

Management & Decision-making

• 6. How do you handle conflicts in the workplace?
  As a head waiter, you will likely encounter conflicts among team members. Share your approach to resolving conflicts, such as actively listening to both sides, finding a compromise, and communicating effectively to prevent future conflicts.
• 7. Can you give an example of a time when you had to handle a difficult situation with a customer?
  Share a specific example of a challenging customer situation and how you resolved it professionally and satisfactorily. This will indicate your ability to handle difficult situations gracefully and maintain good customer relations.
• 8. How do you delegate tasks and responsibilities to your team?
  As the head waiter, you will be responsible for delegating tasks and responsibilities to other servers. Share your approach to delegation, such as assigning tasks based on team members' strengths and ensuring everyone has a fair share of responsibilities.
• 9. How do you handle customer complaints?
  Dealing with customer complaints requires patience, empathy, and quick thinking. Share your process for handling complaints, such as actively listening, understanding the issue, and offering solutions or compensations to the customer.
• 10. How do you ensure smooth operations during busy shifts?
  As a head waiter, you are responsible for ensuring the dining experience runs smoothly for customers. Share your strategies for managing busy shifts, such as closely monitoring the dining room, communicating effectively with the kitchen, and efficiently managing customer flow.

Job-specific Knowledge

• 11. How do you ensure the accuracy of orders and timely service?
  Accuracy and timeliness are crucial in providing exceptional customer service. As the head waiter, you should have a system in place for checking orders and communicating any discrepancies to the kitchen. Share your approach, such as double-checking orders with customers and using a point-of-sale system.
• 12. How do you handle dietary restrictions and allergies?
  In today's restaurant industry, it is important to be aware of and accommodate dietary restrictions and allergies. Share your process for handling such situations, such as verifying the ingredients in dishes, communicating with the kitchen, and suggesting alternative menu options.
• 13. How do you handle inventory and restocking?
  As the head waiter, you may be responsible for managing restaurant inventory and ensuring it is adequately stocked. Share your experience with inventory management and your approach to restocking, such as regularly checking inventory levels, creating restocking schedules, and communicating with the kitchen.
• 14. What do you do when a customer is unhappy with their meal?
  In the event that a customer is dissatisfied with their meal, it is important to handle the situation professionally. Share your process for handling such situations, such as actively listening to the customer's concerns, offering to replace or adjust the dish, and communicating effectively with the kitchen.
• 15. How do you ensure the cleanliness and organization of the dining room?
  As the head waiter, you are responsible for maintaining a clean and organized dining room. Share your approach to this responsibility, such as regularly checking cleanliness and organization standards, providing training and guidance to team members, and monitoring the overall appearance of the dining room.

Cultural Fit & Company Values

• 16. How would you handle a situation where a team member is not meeting expectations?
  It is important for team members to align with the company's expectations and values. Share your approach to addressing underperforming team members, such as providing constructive feedback, setting clear expectations, and providing support and training.
• 17. Can you give an example of a time when you went above and beyond for a customer?
  As a head waiter, going above and beyond for customers is key to ensuring a positive dining experience. Share a specific example of a time when you went above and beyond for a customer, such as creating a personalized dining experience or resolving a difficult situation.
• 18. How do you prioritize tasks and handle multitasking?
  In a busy restaurant, multitasking is essential. Share your process for prioritizing tasks and balancing multiple responsibilities, such as anticipating busy periods, delegating tasks to team members, and maintaining composure under pressure.
• 19. How do you handle receiving and giving constructive feedback?
  Effective communication is crucial in any workplace. Share your approach to giving and receiving constructive feedback, such as actively listening, providing specific examples, and using a positive and solution-focused approach.
• 20. How do you contribute to a positive and inclusive team culture?
  As the head waiter, you will be responsible for setting the tone for the rest of the team. Share your approach to fostering a positive and inclusive team culture, such as leading by example, promoting open communication, and valuing each team member's contributions.