Top 20 Interview Questions & Answers for Health Administrative Assistant – 2026

As a health administrative assistant, your role is critical in ensuring the smooth operation and overall success of a healthcare facility. This guide provides a list of essential questions and answers tailored specifically for this role, covering both technical and behavioral aspects.

General Questions

• 1. Tell us about your experience in the healthcare industry.
  This question allows the candidate to showcase their knowledge and passion for healthcare, as well as their relevant background and experiences in the field.
• 2. What motivated you to apply for this position?
  Employers want to know what motivates their candidates and what sparked their interest in the role. This question also allows the candidate to share their enthusiasm for working in the healthcare industry.
• 3. How do you ensure confidentiality in a healthcare setting?
  Confidentiality is essential in the healthcare industry, and this question allows the candidate to explain their understanding of data protection laws and their experience in handling sensitive information.
• 4. How do you handle a demanding workload?
  Healthcare administrative assistants often have to handle multiple tasks and prioritize their workload. This question allows the candidate to share their time management skills and how they handle stress in a fast-paced environment.

Behavioral Questions

• 5. Tell us about a time you had to handle a difficult patient.
  This question evaluates the candidate's interpersonal skills, empathy and ability to handle challenging situations with patients.
• 6. How do you handle conflicting priorities among doctors and staff members?
  Healthcare administrative assistants often have to work with various personalities and prioritize tasks. This question assesses the candidate's ability to handle conflicts and communicate effectively in a professional setting.
• 7. Can you tell us about a time when you had to quickly adapt to a new system or process?
  Technology and processes are constantly evolving in the healthcare industry, and this question evaluates the candidate's ability to adapt and learn new systems or processes.
• 8. Tell us about a time when you had to handle a sensitive and confidential situation.
  This question evaluates the candidate's ethical standards, discretion, and ability to handle confidential information in a healthcare setting.

Situational Questions

• 9. How do you handle a situation where a patient is dissatisfied with their experience?
  This question evaluates the candidate's problem-solving skills and ability to handle dissatisfied patients in a professional and compassionate manner.
• 10. How do you ensure accuracy and attention to detail when dealing with patient records and billing?
  Healthcare administrative assistants often have to handle sensitive patient information, and this question evaluates their accuracy and organizational skills in managing records and billing.
• 11. What would you do if you discovered a billing error?
  This question tests the candidate's critical thinking skills and ability to handle mistakes and communicate effectively to resolve the issue.
• 12. How would you handle a situation where you are overwhelmed with phone calls and inquiries from patients and doctors at the same time?
  Healthcare administrative assistants need to be able to handle a high volume of calls and inquiries, and this question evaluates the candidate's ability to multitask and prioritize responsibilities.

Technical Questions

• 13. What do you know about electronic health records (EHR) systems?
  EHR systems are widely used in healthcare facilities, and this question evaluates the candidate's knowledge and experience in working with these systems.
• 14. How familiar are you with medical terminology and coding?
  Healthcare administrative assistants need to understand medical terminology and coding for record-keeping and billing purposes. This question evaluates the candidate's familiarity with these terms.
• 15. Can you give an example of a common healthcare billing code and explain its meaning?
  This question tests the candidate's knowledge and experience in medical billing and coding.
• 16. How do you handle patient insurance claims?
  Healthcare administrative assistants need to have knowledge and experience in dealing with insurance claims, and this question evaluates their understanding and process in handling them.

Cultural Fit Questions

• 17. How do you incorporate empathy and compassion into your work?
  The healthcare industry values empathy and compassion, and this question evaluates the candidate's ability to connect with patients and provide excellent customer service.
• 18. How do you handle changes and challenges in a fast-paced environment?
  Healthcare facilities face constant changes, and this question evaluates the candidate's adaptability and resilience in a fast-paced environment.
• 19. How do you ensure effective communication within a team or department?
  In a healthcare setting, effective communication is key to ensuring the smooth operation of the facility. This question evaluates the candidate's communication skills, their ability to collaborate and work as a team.
• 20. How do you handle confidential information and maintain trust within a team environment?
  Confidentiality is vital in healthcare, and this question evaluates the candidate's understanding of data protection laws and their ability to maintain confidentiality within a team setting.