Top 20 Interview Questions & Answers for Health Information Management Clerk Roles – 2025

Preparing for a health information management clerk job interview? This guide provides a list of essential questions and answers that will help you showcase your knowledge, experience, and skills in managing health information and records. As a vital member of the healthcare team, your role involves accurately inputting, updating, and maintaining patient data, ensuring compliance with privacy regulations and facilitating smooth communication between medical professionals.

General Questions

• 1. Tell me about your experience as a health information management clerk.
  

  As a health information management clerk, I have over 5 years of experience working in hospital settings. I am well-versed in managing both electronic and paper records, following regulations and maintaining accuracy in record-keeping.

• 2. Why are you interested in this role?
  

  I am passionate about healthcare and the importance of accurate record-keeping. As a health information management clerk, I can contribute to the seamless operation of a healthcare facility by ensuring patient records are managed efficiently and securely.

• 3. How do you ensure confidentiality when handling sensitive patient information?
  

  I understand the criticality of patient confidentiality and strictly adhere to HIPAA regulations. I access records only on a need-to-know basis and take necessary precautions, such as password protection and restricted access.

• 4. Can you describe your experience with electronic health record systems?
  

  I have worked extensively with various electronic health record systems, such as Epic, Cerner, and Meditech. I am comfortable navigating through the system, entering and retrieving patient information, and troubleshooting any technical issues.

• 5. How do you prioritize tasks in a fast-paced healthcare setting?
  

  In a fast-paced healthcare setting, I prioritize tasks by assessing the urgency of each task, understanding the importance of timely information in delivering quality patient care. I also communicate effectively with my team to ensure we work efficiently together.

Behavioral Questions

• 6. Can you tell me about a difficult situation you faced and how you handled it?
  

  During my time as a health information management clerk, I encountered a situation where a patient’s records were accidentally deleted from the system. I immediately informed my supervisor, who helped me retrieve the records from a backup source and followed proper protocols to prevent such errors in the future.

• 7. How do you handle conflicts with colleagues?
  

  I believe in open and honest communication when dealing with conflicts. I listen to the other person's perspective and try to find a mutually beneficial solution. In case of a disagreement, I remain professional and respect my coworkers' opinions.

• 8. Tell me about a time when you had to multitask while managing multiple projects.
  

  In my previous role, I was responsible for overseeing the digitization process of patient records while also managing the day-to-day tasks of records requests. To ensure efficiency, I created a schedule and delegated tasks to my team, while also monitoring and providing support when needed.

• 9. Can you describe a time when you had to handle a difficult customer?
  

  I once had to deal with a frustrated patient who had to wait a long time for their records to be retrieved. I empathized with their frustration and apologized for the delay, while also explaining the importance of maintaining accurate records for their own safety. I then prioritized their request and ensured they received their records as soon as possible.

• 10. How do you handle a high-stress situation?
  

  I remain calm and focused during high-stress situations by reminding myself of the importance of my role in the healthcare team. I prioritize tasks and communicate with my team to ensure we resolve the situation efficiently.

Situational Questions

• 11. What would you do if you discovered a record was filed under the wrong patient's name?
  

  If I discovered a record was filed under the wrong patient's name, I would first make sure to keep the record secure and confidential. Then, I would inform my supervisor and work together to retrieve the correct record, update the information, and ensure the mistake is corrected and documented properly.

• 12. How would you handle a situation where you were unable to retrieve a patient's records due to a technical issue?
  

  If I was unable to retrieve a patient's records due to a technical issue, I would immediately inform my supervisor and the relevant IT personnel. While we work on resolving the issue, I would document the issue thoroughly and communicate with the healthcare team and patient, as necessary.

• 13. If a healthcare provider requests a patient's records to be released without proper authorization, what would you do?
  

  I would follow the standard protocol of requesting proper authorization before releasing any patient records. I would inform the healthcare provider of our policy and work with them to obtain the necessary authorization. If they fail to comply, I would escalate the issue to my supervisor.

• 14. How would you handle a situation where you discovered a breach of patient data?
  

  If I discovered a breach of patient data, I would immediately report it to my supervisor and follow the established protocol. This may include notifying the relevant authorities, containing the breach, and implementing measures to prevent similar incidents in the future.

• 15. If a coworker consistently does not follow procedures for entering patient data, what would you do?
  

  I would discuss my observations with my coworker and remind them of the importance of following procedures. If they continue to neglect procedures, I would escalate the issue to my supervisor to ensure the accuracy and compliance of patient records.

Technical Questions

• 16. What are the key elements that should be included in a patient's medical record?
  

  Key elements that should be included in a patient's medical record include personal information, medical history, treatment plans, test results, and any communication related to the patient's health.

• 17. How do you ensure data integrity in patient records?
  

  I ensure data integrity in patient records by following established procedures, auditing records regularly, double-checking for accuracy, and reporting any discrepancies to my supervisor.

• 18. What is the purpose of assigning an ICD-10 code to a diagnosis?
  

  The purpose of assigning an ICD-10 code to a diagnosis is to classify diseases, injuries, and health conditions for statistical and reimbursement purposes.

• 19. How do you handle requests for accessing and disclosing a patient's records?
  

  I follow the established protocol and ensure the request is made by an authorized entity. I also verify the type and scope of information to be disclosed and maintain proper documentation of the request and the disclosure.

• 20. What is your experience with electronic record retention policies?
  

  I have a thorough understanding of electronic record retention policies and have implemented them in my previous role. I ensure records are securely stored and regularly reviewed to ensure compliance with policies and regulations.