Top 20 Interview Questions & Answers for Housekeeping Incharge – 2025

Preparing for a housekeeping incharge job interview? This guide provides a list of essential questions and answers that will help you showcase your organization skills, attention to detail, and experience managing and leading a housekeeping team. Whether you’re applying for a role as a hotel housekeeping incharge, hospital housekeeping incharge, or any other type of facility, these questions cover all key areas of the job.

General Questions

• 1. Tell me about your previous experience as a housekeeping incharge.
  I have over 5 years of experience in the housekeeping industry, with 3 years specifically as a housekeeping incharge. I have worked in both hotel and hospital settings, overseeing a team of 10-15 individuals and managing the cleanliness of a large facility.
• 2. How do you ensure that your team follows cleaning and safety protocols?
  I have regular training sessions with my team to remind them of the importance of following cleaning and safety protocols. I also conduct quality checks and provide feedback to ensure these protocols are being followed consistently.
• 3. How do you handle and resolve conflicts within your team?
  I believe in open communication and addressing any issues as soon as they arise. I listen to both sides and try to find a solution that satisfies both parties. If necessary, I involve HR to help mediate and resolve conflicts.
• 4. How do you prioritize tasks and manage your time effectively?
  I create a daily to-do list and prioritize tasks based on urgency and importance. I also delegate tasks to my team and regularly check-in to ensure they are on track. I use a scheduling software to help manage my time and ensure all tasks are completed on time.
• 5. How do you handle the delegation of tasks in your team?
  I believe in delegating tasks based on individuals' strengths and weaknesses. I also make sure to rotate tasks to prevent burnout and ensure everyone is familiar with all housekeeping procedures.

Behavioral Questions

• 6. Tell me about a time when you had to handle a difficult guest complaint.
  In my previous role, a guest complained about the cleanliness of their room. I listened to their concerns and immediately contacted my team to address the issue. I also offered the guest a complimentary upgrade and apologized for any inconvenience. The guest was satisfied with our response and left a positive review.
• 7. Can you give an example of a situation where you had to make a tough decision?
  In my previous job, we had a busy weekend with a full house. One of my team members called in sick, and I had to make the difficult decision to divide their tasks among the remaining team members. I communicated clearly with my team and helped them prioritize tasks to ensure that all rooms were cleaned on time.
• 8. Describe a time when you had to handle a team member's poor performance.
  I had a team member who consistently missed their deadlines and showed a lack of attention to detail. I had a one-on-one meeting with them to discuss their performance and created a performance improvement plan to help them meet their targets. I also provided additional training and support to help improve their performance.
• 9. How do you handle a high-pressure work environment?
  I thrive in high-pressure environments as I stay focused and remain organized. I prioritize tasks and delegate effectively to ensure all tasks are completed on time. I also remain calm and communicate clearly with my team to ensure everyone is on the same page.
• 10. Describe a time when you had to multitask to meet tight deadlines.
  In my previous job, we had a tight deadline to prepare a large event room for a conference. I had to juggle my regular tasks while overseeing the setup of the room. I delegated tasks to my team and personally assisted with the room setup. We were able to complete the setup on time and the event was a success.

Situational Questions

• 11. How would you handle a situation where a team member is not following proper cleaning procedures?
  I would approach the team member privately and remind them of the importance of following proper procedures. I would also offer additional training and support to ensure they understand the procedures and can follow them consistently in the future.
• 12. What would you do if you noticed a team member not being careful with delicate items in a guest's room?
  I would immediately address the issue and remind the team member of the importance of handling guest items with care. I would also personally inspect the room to ensure no damage has been done and apologize to the guest if any damage is found.
• 13. How would you handle a situation where you see a safety hazard in a guest room?
  I would immediately report the issue to the maintenance or housekeeping department and make sure the room is not being used until the hazard is resolved. I would also document the issue and follow up to ensure it was taken care of promptly.
• 14. A guest has reported a bedbug infestation in their room. What steps would you take to handle this situation?
  I would immediately contact the pest control company and arrange for them to treat the room. I would also move the guest to another room and offer to have their belongings laundered to prevent any bedbugs from spreading. I would also apologize to the guest for the inconvenience and offer a complimentary stay.
• 15. How would you prioritize tasks if there is a sudden increase in occupancy?
  I would review the daily schedule and prioritize rooms based on guests' check-in times. I would also delegate tasks to my team and communicate clearly to ensure all rooms are cleaned on time. I would also offer additional support and assist with any urgent tasks.

Technical Questions

• 16. What cleaning products do you have experience using?
  I have experience using a variety of cleaning products, including disinfectants, degreasers, and floor cleaners. I also have experience using eco-friendly products and have knowledge of their proper usage and disposal.
• 17. How do you handle different types of fabric when cleaning guest rooms?
  I am familiar with different types of fabric and their cleaning requirements. I use appropriate techniques and cleaning products to ensure no damage is done to guest belongings. If I am unsure, I always refer to the manufacturer's instructions.
• 18. What safety protocols do you follow while handling cleaning chemicals?
  I always wear appropriate personal protective equipment when handling cleaning chemicals, such as gloves and safety goggles. I also properly dilute chemicals and follow instructions for safe usage and disposal.
• 19. How do you handle cleaning delicate items, such as artwork and antiques?
  I handle delicate items with extreme care, using appropriate techniques and cleaning products. If necessary, I also consult with the guest or the maintenance department for guidance on cleaning these items.
• 20. How do you ensure that guest privacy is maintained while cleaning their rooms?
  I always knock and announce myself before entering a guest's room. I also respect the "Do Not Disturb" sign and wait for the guest to leave their room before entering. I also make sure to close the door and leave the room as I found it.