Top 20 Interview Questions & Answers for HR & Administration Assistant - 2025

Whether you're a seasoned HR & Administration Assistant or just starting in the field, having a strong understanding of various areas of human resources and administrative tasks is crucial. Here are the top 20 interview questions and answers to help you prepare for your upcoming interview and stand out as a top candidate.

General Questions

• 1. Tell us about your previous experience in HR and administration roles.
  In my previous role as an HR & Administration Assistant, I was responsible for supporting the HR team in recruitment, onboarding, and employee relations. I was also in charge of various administrative tasks such as managing calendars, organizing meetings, and maintaining employee records.
• 2. What inspired you to pursue a career in HR & administration?
  I have always been interested in people and the dynamics of a workplace. I enjoy working behind the scenes to ensure the smooth operation of a company and supporting employees in their development and well-being.
• 3. How do you prioritize your tasks and manage your time effectively?
  I use a combination of to-do lists, calendars, and deadlines to keep track of my tasks and manage my time effectively. I also like to prioritize my tasks based on urgency and importance to ensure that I meet deadlines and handle critical tasks first.
• 4. How do you handle conflicts within a team?
  I believe open communication and active listening are crucial in resolving conflicts within a team. I would approach the situation with empathy and try to understand the root cause of the conflict. Then, I would work towards finding a mutually beneficial solution to address the issue and promote harmony within the team.
• 5. How do you keep up-to-date with HR policies and regulations?
  I regularly attend seminars, workshops, and training programs to stay updated on the latest HR policies and regulations. I also subscribe to reputable HR publications and follow HR influencers on social media to keep myself informed.

Behavioral Questions

• 6. Tell us about a time when you had to handle a difficult employee.
  In my previous role, I had a colleague who was struggling with their workload and often missed deadlines. I approached them with empathy and offered support by breaking down their tasks and providing tips for time management. This helped improve their performance, and we were able to meet project deadlines successfully.
• 7. How do you handle confidential information?
  I understand the importance of maintaining confidentiality in HR and administrative roles. I follow company policies and procedures in handling sensitive information and ensure that only authorized individuals have access to it. I also keep all physical documents in a secure location and use password-protected systems for digital files.
• 8. Tell us about a time when you had to multitask effectively.
  In my previous role, I had to coordinate multiple projects simultaneously while also handling daily administrative tasks. I used a time-management technique called the Pomodoro Technique to break down my tasks into smaller chunks and prioritize them. This helped me focus and complete all my tasks efficiently.
• 9. How do you handle a high-pressure work environment?
  I thrive in high-pressure work environments and have experience working on tight deadlines and managing multiple tasks simultaneously. I prioritize my tasks, stay organized, and remain calm under pressure. I also find it helpful to take short breaks and practice mindfulness techniques to stay focused and handle stress.
• 10. Tell us about a time when you successfully resolved a conflict with a difficult coworker.
  In my previous role, I had a colleague who did not see eye-to-eye with me on a project. I scheduled a one-on-one meeting with them and used active listening to understand their perspective. We were able to find common ground and successfully complete the project by utilizing our different strengths.

Situational Questions

• 11. If a new employee comes to you with questions, but you are busy with a project, how will you handle the situation?
  I would apologize for not being able to give my full attention at the moment and ask the employee if the question can wait for a few minutes. If not, I would direct them to a colleague who might be able to assist them, or I would schedule a time to meet with them later when I am available.
• 12. How would you handle a situation where an employee has been consistently late for work?
  I would schedule a private meeting with the employee to discuss their tardiness. I would use open-ended questions to understand the reasons for their lateness and address any concerns they may have. I would also remind them of the company's policies regarding punctuality and work with them to find a solution to improve their attendance.
• 13. What would you do if you notice that an employee is struggling with their workload?
  I would reach out to the employee and schedule a meeting to discuss their workload and any challenges they might be facing. I would offer my support and provide resources or training if necessary. Depending on the situation, I might also redistribute their workload or adjust their deadlines as needed.
• 14. How do you handle a situation where a coworker is not following company policies or procedures?
  I would approach the coworker privately and inform them of the specific policy or procedure they are not following. I would remind them of the consequences of not adhering to these policies and offer assistance if needed to ensure they understand and comply with them. If the issue persists, I would inform my supervisor for further action.
• 15. How would you handle a situation where an employee is resistant to change in the workplace?
  I would explain the reasons for the change and how it would benefit the company and employees. I would also provide them with the necessary information and support to adapt to the change. If necessary, I would have open and honest conversations with the employee to address and resolve their concerns.

Technical Questions

• 16. What are your knowledge and experience with HRIS systems?
  I am proficient in using HRIS systems and have experience with various platforms such as SAP, Oracle, and Workday. In my previous role, I was responsible for entering and analyzing employee data, running reports, and managing the system's day-to-day operations.
• 17. What do you know about FMLA?
  The Family and Medical Leave Act (FMLA) provides eligible employees with up to 12 weeks of unpaid, job-protected leave per year for specified family and medical reasons. Employers are required to maintain the employee's health benefits during the leave and allow them to return to their same job or an equivalent position upon their return.
• 18. How do you ensure compliance with labor laws and regulations in your HR practices?
  I regularly review and stay updated on local, state, and federal labor laws and regulations and implement any necessary changes in our HR practices. I also conduct regular audits and ensure that all employee documentation and policies are in line with these laws and regulations.
• 19. What is your experience with benefits administration?
  In my previous role, I was responsible for enrolling new employees in benefit plans, conducting open enrollment, and communicating any changes in benefits to employees. I also managed vendor relationships, handled claims and inquiries, and ensured compliance with legal requirements.
• 20. How do you handle employee performance reviews?
  I prepare a comprehensive evaluation of the employee's performance based on their job responsibilities and company goals. I schedule a meeting to discuss the review, provide constructive feedback, and set new goals for the upcoming year. I also encourage open communication and address any concerns or questions the employee may have.