Top 20 Interview Questions & Answers for Ikea Roles – 2025

Are you ready for your Ikea job interview? Here's a comprehensive list of questions and answers to help you demonstrate your customer service skills, problem-solving abilities, and knowledge of the company's values and products. Whether you're applying for a role in sales, design, or logistics, these questions cover all the essential areas of working at Ikea.

Behavioral Questions

• 1. Tell me about a time when you had to handle a high-stress situation at work.
  A: In my previous retail job, there was a customer who was agitated and demanding a refund even though our return policy clearly stated that the item was not eligible for a refund. I remained calm and empathized with the customer's frustration, while also explaining our policy and offering alternative solutions. Eventually, the customer left satisfied and even left a positive review about my customer service skills.
• 2. Give an example of a time when you had to work with a difficult team member.
  A: During a group project in college, one of my team members was consistently not meeting their deadlines and not contributing much in group discussions. I approached them and asked if there were any issues or if I could help with anything. After understanding their perspective and offering assistance, they became more motivated and we were able to successfully complete the project together.
• 3. Can you tell me about a time when you had a conflict with a customer or coworker? How did you handle it?
  A: In my previous job as a customer service representative, I had a customer who was upset about a delay in shipping their order. After listening to their concerns, I apologized for the inconvenience and offered to expedite their order free of charge. The customer appreciated the gesture and the issue was resolved amicably.

Situational Questions

• 4. How would you handle a customer who is unhappy with their purchase and wants a refund?
  A: I would first listen to the customer's concerns and validate their feelings. Then, I would explain our return policy and offer alternative solutions, such as an exchange or store credit. If the customer insists on a refund, I would escalate the situation to a manager or supervisor for further assistance.
• 5. What would you do if a customer is having a difficult time finding a specific item in the store?
  A: I would ask the customer about the item they are looking for and check our inventory system for its availability. If we don't have the item in stock, I would offer to place an order for them or help them find a similar item. I would also provide them with a store map and offer to personally guide them to the location of the item if needed.
• 6. How would you handle a situation where you receive conflicting instructions from your supervisor and a coworker?
  A: I would clarify with both parties about their expectations and try to find a compromise that meets everyone's needs. If the conflict cannot be resolved, I would escalate it to a higher authority for clarification. I understand that clear communication is crucial in a team environment and I would strive to find a solution that benefits the company and the team.

Technical Questions

• 7. What is your experience with assembling furniture?
  A: I have previous experience assembling and disassembling a wide variety of furniture from different manufacturers. I am familiar with common tools and techniques used in furniture assembly and have a good understanding of reading and following assembly instructions.
• 8. How would you troubleshoot a malfunctioning piece of furniture or electronic item?
  A: First, I would thoroughly inspect the item to identify the issue. Then, I would consult the instruction manual or look for online resources to troubleshoot the problem. If the issue cannot be resolved independently, I would reach out to a supervisor or manufacturer for assistance.
• 9. Can you tell me about a time when you had to handle a complex assembly or installation project?
  A: In my previous job as a delivery and installation specialist, I had to assemble and install a custom-made wardrobe that required specialized tools and techniques. I carefully followed the instructions and consulted with my team leader when I encountered any challenges. The project was completed successfully and received positive feedback from the customer.

Cultural Fit Questions

• 10. How do you handle and learn from constructive feedback?
  A: I view constructive feedback as an opportunity to grow and improve. I listen carefully and reflect on the feedback to understand how I can better myself. I also proactively seek feedback from my supervisors and colleagues to continue learning and developing my skills.
• 11. What values do you think are important for a company like Ikea?
  A: I believe that sustainability, inclusivity, and affordability are all fundamental values of Ikea. I appreciate how the company prioritizes environmental sustainability in its products and operations, values diversity and inclusivity among its employees and customers, and offers affordable solutions for customers without compromising on quality.
• 12. How would you ensure that you provide excellent customer service at all times?
  A: I understand that excellent customer service goes beyond just being friendly and helpful. It involves actively listening to customers, anticipating their needs, and providing timely, efficient solutions to their problems. I would strive to maintain a positive attitude, stay knowledgeable about Ikea's products and policies, and continuously look for ways to improve the customer experience.

Additional Technical Questions

• 13. Can you explain how a PAX wardrobe is different from other wardrobes at Ikea?
  A: A PAX wardrobe is a customizable, modular wardrobe system that allows customers to design and adjust their storage solutions according to their specific needs. It offers a variety of options for shelves, drawers, and interior fittings, making it more versatile than other one-size-fits-all wardrobes at Ikea.
• 14. How do you handle furniture returns?
  A: I am familiar with Ikea's return policy and would carefully inspect the returned item to ensure it meets the criteria for a refund or exchange. I would also handle any necessary paperwork and make sure the item is properly disposed of or returned to the inventory.
• 15. Can you explain the process of assembling a Billy bookcase?
  A: First, I would lay out all the parts and tools required for the assembly. Then, I would carefully follow the instructions to assemble the frame, shelves, and back panel. Finally, I would attach any additional fittings, such as doors or drawers, and ensure the bookcase is sturdy and secure before completing the assembly.

Additional Cultural Fit Questions

• 16. What role do you think diversity plays in a team or workplace?
  A: Diversity brings a variety of perspectives, experiences, and ideas to a team or workplace, resulting in more innovative solutions and a more inclusive environment. I believe that a diverse team or workplace allows for personal and professional growth for everyone involved.
• 17. How would you handle a situation where a customer is unhappy with their experience at Ikea?
  A: I would listen to the customer's concerns and empathize with their frustration. Then, I would offer solutions such as a refund, exchange, or replacement of the item, as per the customer's preference. I would also apologize for any inconvenience caused and assure the customer that their feedback will be taken into consideration for improvements.
• 18. How would you handle a situation where you are unable to assist a customer?
  A: I would politely apologize and let the customer know that I would find someone who can assist them. I would then escalate the situation to a supervisor or coworker who would be able to better assist the customer. I understand the importance of not giving false information and would ensure that the customer is satisfied with the solution.

Additional General Questions

• 19. Why do you want to work at Ikea?
  A: I am drawn to Ikea's sustainable and inclusive values, as well as its customer-focused approach. I find the company's product range and design concepts to be unique and innovative, and I appreciate its commitment to making home furnishing affordable for everyone.
• 20. Can you give an example of when you had to multitask or prioritize tasks?
  A: In my previous job as a sales associate, I had to juggle assisting multiple customers while answering phone calls and managing online orders. I prioritized tasks by addressing the most urgent needs first and delegating tasks to my coworkers as needed. I was able to handle the workload efficiently and provide satisfactory service to all customers.