Resume Writing Tips for Infrastructure Support Engineer

Introduction

The role of an infrastructure support engineer is vital in ensuring an organization’s IT environment runs smoothly — from maintaining servers and networks to troubleshooting and optimizing system performance. Recruiters and hiring managers often sift through hundreds of resumes, making it essential to present your qualifications in a clear, targeted, and professional manner. An effective resume not only lists your responsibilities but illustrates how you’ve made a measurable difference. This guide provides 10 detailed tips, practical examples, and an ATS-optimized sample to help you create a high-impact infrastructure support engineer resume.

1. Resume Summary

Your resume summary or profile is the first section recruiters read. It should be a concise snapshot of your experience, key competencies, and what you bring to the table as an infrastructure support engineer. Focus on your core technical skills, years of experience, and notable accomplishments. This summary sets the tone and encourages hiring managers to keep reading.

Example: “Results-driven Infrastructure Support Engineer with 5+ years’ experience managing enterprise-level network and server infrastructure. Skilled in troubleshooting complex systems, optimizing cloud deployments, and reducing downtime by 30%. Proficient in AWS, Linux, and VMware with a strong track record of improving infrastructure reliability.”

2. Key Skills

Highlight your technical and soft skills relevant to infrastructure support engineering. Use a mix of common industry keywords and specific technologies to pass ATS scans and impress hiring managers. Avoid generic skills; focus on those that match job descriptions. Here are 10 essential skills to include:

• Network Administration (TCP/IP, DNS, DHCP)
• Server Management (Windows Server, Linux)
• Cloud Platforms (AWS, Azure, Google Cloud)
• Virtualization Tools (VMware, Hyper-V)
• Incident & Problem Management
• Infrastructure Monitoring (Nagios, SolarWinds)
• Scripting (PowerShell, Bash)
• Backup and Disaster Recovery
• Security Fundamentals (Firewalls, VPN, IDS/IPS)
• Configuration Management (Ansible, Puppet, Chef)

3. Achievements vs. Responsibilities

Don’t just list your daily duties—emphasize the achievements that demonstrate your impact. Hiring managers want to know how you improved system uptime, reduced incident response time, or contributed to infrastructure efficiency. Quantify your accomplishments wherever possible using metrics like percentages, downtime reduction, cost savings, or user satisfaction improvements.

Example:

Before: Maintained Windows and Linux servers and provided end-user support.
After: Improved server uptime by 25% by implementing proactive monitoring and automating patch management, reducing critical incidents by 40% within one year.

4. Tailor to Job

Analyze the job description thoroughly and tailor your resume to reflect the skills, tools, and experiences that match the employer’s needs. Use the exact phrases and keywords found in the job posting to increase ATS compatibility. Highlight the technologies and methodologies prioritized by the company, and reorder your skills and accomplishments to align with their requirements.

5. Tools & Technologies

• Amazon Web Services (AWS)
• Microsoft Azure
• Linux (Ubuntu, CentOS)
• Windows Server 2016/2019
• VMware vSphere
• PowerShell scripting
• Ansible automation
• SolarWinds monitoring
• Docker and containerization
• Jira and ServiceNow for ticketing

6. Metrics to Include

• Percentage reduction in system downtime
• Number of incidents resolved within SLA
• Cost savings from infrastructure optimizations
• User satisfaction improvements or helpdesk ticket resolution rates
• Automation initiatives leading to efficiency gains (e.g., scripts automated 70% of manual tasks)

7. Education

• Bachelor of Science in Information Technology, Computer Science, or related field
• Industry certifications like CompTIA Network+, AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator

8. Format

• Use a clean, professional font (e.g., Calibri, Arial) sized 10-12pt for body text
• Keep the resume length to 1–2 pages, using bullet points, clear headings, and white space for readability

9. Concise

Avoid long paragraphs and overly technical jargon. Use concise bullet points and active verbs to communicate your value clearly. Remember, hiring managers scan resumes quickly, so clarity and brevity are essential.

10. Bonus Tips

• Incorporate relevant keywords from multiple job postings to maximize ATS success
• Include a link to your professional LinkedIn profile or personal portfolio if applicable

Examples

• “Reduced network downtime by 30% through implementing automated monitoring protocols and proactive patch management.”
• “Deployed and maintained a hybrid cloud infrastructure with AWS and Azure, resulting in 20% cost savings and improved scalability for critical applications.”

Conclusion

Your resume as an infrastructure support engineer should do more than just recount your job history—it must showcase your measurable impact, leadership qualities, and analytical problem-solving skills. By crafting a tailored, metrics-driven resume with relevant tools and skills, you position yourself as a valuable asset to prospective employers. Remember, a polished resume is the foundational step toward advancing your infrastructure support engineering career.