Top 20 Interview Questions & Answers for Lancome Beauty Advisor – 2021

Preparing for a Lancome Beauty Advisor job interview? This guide provides a list of essential questions and answers that will help you showcase your knowledge of the beauty industry, customer service skills, and ability to promote and sell Lancome products. Whether you’re applying for a role at a Lancome counter in a department store or a standalone boutique, these questions cover all key areas of the job.

General Questions

• 1. Tell me about your previous experience in the beauty industry.
  Answer: I have been working in the beauty industry for the past 5 years, with a focus on skincare and makeup. I have experience working at different beauty counters and boutiques, which has given me a well-rounded understanding of various products and brands. I have also completed several training courses and workshops to further my knowledge and skills.
• 2. Why are you interested in working for Lancome?
  Answer: I have always been a huge fan of Lancome products, and I believe in the brand's commitment to luxury and quality. I am also impressed by Lancome's dedication to the customer's overall beauty experience, from consultations to personalized recommendations and education. I am eager to be a part of such a renowned brand and contribute to its success.
• 3. How would you handle a difficult or dissatisfied customer?
  Answer: In such a situation, I would first listen attentively to the customer's concerns and empathize with them. I would then offer personalized solutions, such as recommending a different product or contacting customer service for further assistance. If necessary, I would involve a manager to help resolve the issue and ensure the customer leaves feeling satisfied and valued.
• 4. How would you stay up-to-date on new products and trends in the beauty industry?
  Answer: I am constantly reading beauty blogs and magazines, attending industry events and seminars, and following industry influencers and experts on social media. I also make it a point to try out new products and gather feedback from customers and colleagues to stay informed and ahead of current trends.
• 5. Describe a time when you had to work with a team to achieve a common goal.
  Answer: In my previous role, I was part of a team responsible for launching a new skincare line. We collaborated closely to develop marketing strategies, plan events and promotions, and create training materials for staff. By utilizing each team member's strengths, we successfully launched the new line and saw an increase in sales and customer satisfaction.

Technical Skills & Experience

• 6. What do you consider to be the most important factors when recommending a skincare routine to a customer?
  Answer: The customer's skin type and concerns are essential factors to consider when recommending a skincare routine. It's also essential to ask about their current routine, their lifestyle and environment, and any allergies or sensitivities. This information helps me personalize a routine that will address their specific needs and concerns.
• 7. How do you approach a makeup consultation with a customer?
  Answer: I always start by asking the customer about their current makeup routine, any skin concerns, and what they would like to achieve with their makeup look. This helps me understand their preferences and what products would work best for them. I also offer suggestions based on their face shape, skin type, and any specific event or occasion they may be attending.
• 8. How do you build rapport with customers to increase sales?
  Answer: I build rapport by engaging in conversation and actively listening to the customer's wants and needs. By making them feel comfortable and understood, I can then make personalized product recommendations and provide demonstrations to showcase the product's features and benefits. I also follow-up with them after their purchase to ensure they are satisfied with their products and offer post-purchase support.
• 9. How would you handle a customer who wants to return a product?
  Answer: I would first apologize for any inconvenience and listen to the customer's reasons for wanting to return the product. I would then explain our return policy and offer a solution that works best for the customer, whether it be an exchange, refund, or store credit. My goal would be to make the customer feel heard and satisfied with the outcome.
• 10. How would you handle a situation where a customer wants to try before they buy?
  Answer: I would offer to provide a sample of the product for the customer to try at home. I would also invite them to come back if they have any questions or concerns. This allows the customer to test the product in their own time and see how it works for them, which can lead to a more confident purchase in the future.

Situational Questions

• 11. How would you handle a situation where a customer is looking for a specific product that is out of stock?
  Answer: I would first apologize for the inconvenience and check if any nearby stores have the product in stock. If not, I would offer to place an online order for the customer and have the product shipped directly to them. I would also offer to provide them with a sample or alternative product that may meet their needs.
• 12. How would you handle a situation where you are not familiar with a product a customer asks about?
  Answer: I would first apologize and ask the customer for more information about the product, such as the specific name or purpose. If I am still unfamiliar, I would offer to research the product and its benefits to provide accurate information for the customer. I would also suggest they speak with a colleague or manager who may have more knowledge on the product.
• 13. How would you handle a situation where a customer is unhappy with the results of a product?
  Answer: I would first listen to the customer's concerns and ask about their application technique, as it can greatly impact the product's effectiveness. I would then offer a personalized solution, such as recommending an additional product to use with the original product, or demonstrating proper application methods. If necessary, I would involve a manager to find a satisfactory resolution.
• 14. How would you handle a situation where a product is discontinued?
  Answer: I would first apologize to the customer and explain that the product has been discontinued. I would also offer alternative products that may meet their needs and provide samples or demonstrations to help them find a suitable replacement. I would also offer to check for the product in nearby stores or on our website, in case there are any remaining units available.
• 15. How would you handle a situation where a customer is unhappy with their in-store consultation?
  Answer: I would first apologize and listen to the customer's concerns. I would then offer to schedule another consultation with a different advisor or provide a personalized session with myself to ensure their needs are met. I would also inform a manager and gather feedback on how to improve the customer's experience in the future.

Cultural Fit Questions

• 16. What do you think sets Lancome apart from other beauty brands?
  Answer: I believe Lancome's commitment to luxury and superior quality sets it apart from other beauty brands. Lancome focuses on not only providing effective products but also creating a luxurious and enjoyable experience for the customer. The brand's dedication to personalized consultations and education also sets it apart, and I am proud to be a part of that.
• 17. How do you incorporate Lancome's values into your work?
  Answer: I incorporate Lancome's values into my work by genuinely listening to and understanding the customer's needs and concerns. I also strive to provide personalized recommendations and education to help them achieve their beauty goals, as Lancome emphasizes. I also strive to create a positive and enjoyable experience for every customer, as Lancome values exceptional customer service.
• 18. Can you give an example of how you have gone above and beyond for a customer in the past?
  Answer: In a previous role, I had a customer with extremely sensitive skin who was having trouble finding a suitable skincare routine. I took extra time to research products and consult with colleagues to create a personalized routine specifically for her needs. She was overjoyed with the results and continued to shop at our store regularly, leading to an increase in sales and positive reviews from other customers.
• 19. How do you continue to develop and grow in your role as a beauty advisor?
  Answer: I am constantly seeking opportunities to expand my knowledge and skills in the beauty industry, whether it be through training courses, attending conferences and events, or networking with industry professionals. I also actively seek feedback from customers and colleagues to enhance my techniques and stay current with industry trends.
• 20. Why should we hire you as a Lancome beauty advisor?
  Answer: You should hire me as a Lancome beauty advisor because I have a strong passion for the brand and a deep understanding of the beauty industry. I have a proven track record of providing exceptional customer service and sales results within the industry. I am also highly knowledgeable about Lancome products and dedicated to continuously learning and growing in my role. I am confident that I can uphold the brand's values and contribute to its success.