Top 20 Interview Questions & Answers for Licensed Esthetician Roles – 2025

If you are a licensed esthetician looking for a new role, it is important to be well-prepared for your job interview. In addition to showcasing your technical skills and knowledge, you also need to demonstrate your ability to provide excellent customer service and work in a fast-paced environment.

Behavioral Questions

• 1. Tell me about a time when a client was dissatisfied with your service. How did you handle the situation?
  Answer: In my previous job, I had a client who was unhappy with the results of a facial treatment. I calmly listened to their concerns and offered to redo the treatment or provide a different service free of charge. I also apologized and made sure to check in with the client regularly to ensure their satisfaction. In the end, they were happy with the resolution and continued to be a loyal client.
• 2. How do you handle difficult or unruly clients?
  Answer: I understand that everyone has bad days and I always try to remain calm and empathetic. I listen to their concerns and evaluate the situation to find a resolution. If a client is being unruly, I politely remind them of our staff policies and try to redirect their focus to their service. I have found that maintaining a positive attitude and being proactive in ensuring their comfort helps diffuse difficult situations.
• 3. Walk me through a time when you had to work with a team to solve a problem.
  Answer: In my previous job, we had a client come in with a specific skin concern that required the expertise of both a esthetician and a dermatologist. I collaborated with my team to assess the client's needs and create a customized treatment plan. We also ensured clear communication between all parties involved to provide the best possible service for the client.

Situational Questions

• 4. Imagine a client comes in requesting a treatment that you are not trained in. What would you do?
  Answer: I would politely inform the client that I am not trained in that particular treatment, but I would be happy to connect them with another esthetician who is. I believe it is important to be honest and ensure clients receive the best possible service.
• 5. How do you handle a situation where a client is running late for their appointment?
  Answer: I understand that things happen and sometimes clients may run behind schedule. If the client is running less than 15 minutes late, I will do my best to accommodate them and provide their full service. If they are running more than 15 minutes late, I will politely explain that I am unable to provide their full service and offer to reschedule their appointment.
• 6. What would you do if you noticed a client having an allergic reaction during a treatment?
  Answer: I would immediately stop the treatment and check in with the client to assess their needs. If necessary, I would call for a medic and make sure the client receives proper medical attention. I would also document the incident and follow up with the client to ensure their well-being.

Technical Questions

• 7. What is your understanding of different skin types and how does it affect your treatment recommendations?
  Answer: I understand that everyone's skin is unique and can be classified into different types such as dry, oily, combination, or sensitive. This knowledge allows me to tailor my treatment recommendations to each client's specific needs and concerns.
• 8. How do you stay updated with the latest skincare trends and advancements?
  Answer: I actively participate in continuing education courses, attend industry events and conferences, and follow reputable skincare professionals and brands on social media. I am also a member of professional organizations that provide resources and updates on the latest advancements in the industry.
• 9. Can you explain the steps of a basic facial treatment?
  Answer: First, I would cleanse the client's face to remove any makeup or impurities. Then, I would use a gentle exfoliator to remove dead skin cells. Next, I would perform any necessary extractions followed by a facial massage to promote relaxation and lymphatic drainage. Finally, I would apply a customized mask and moisturizer based on the client's skin type and concerns.

Cultural Fit Questions

• 10. What do you believe sets apart a great esthetician?
  Answer: I believe a great esthetician is someone who not only has excellent technical skills but also exhibits compassion, empathy, and excellent customer service. They also continuously strive to learn and grow in their profession.
• 11. What motivates you to excel in your job as an esthetician?
  Answer: I am passionate about skincare and helping clients achieve their desired results. Seeing the positive impact my work has on someone's confidence and well-being is my biggest motivation.
• 12. How do you prioritize and manage tasks when faced with a busy schedule?
  Answer: I always ensure that my schedule is organized and I set realistic timeframes for each task. If I am faced with a busy schedule, I prioritize by completing the most important tasks first and then allocating time for other tasks accordingly. I also make sure to communicate with my team and ask for assistance if needed.

Industry Trends & Best Practices

• 13. What are some common mistakes estheticians make and how do you avoid them?
  Answer: One common mistake is not properly sanitizing tools and equipment. To avoid this, I make sure to always follow proper sanitization protocols and regularly review them to ensure I am up-to-date with the latest industry standards.
• 14. How do you recommend clients care for their skin at home?
  Answer: I recommend using a gentle cleanser, exfoliating once a week, and always wearing SPF. I also educate clients on the importance of following a consistent skincare routine and provide them with personalized recommendations based on their skin type and specific concerns.
• 15. How do you handle situations where a client wants unrealistic results?
  Answer: I always manage client expectations by thoroughly explaining the limitations of skincare treatments and setting realistic goals. I also offer alternative solutions that can help improve their overall skin health and educate them on the importance of a comprehensive skincare routine.

Questions about Company Culture

• 16. What attracted you to our company?
  Answer: I was drawn to your company because of your commitment to providing high-quality services and your focus on continuous education for your team. I am also impressed by the positive reviews and reputation your company has in the industry.
• 17. How do you handle conflicts with your colleagues?
  Answer: I believe open communication and addressing any conflicts or issues directly is the best approach. I am always willing to listen and work towards finding a resolution that benefits both parties.
• 18. How do you handle a stressful or fast-paced work environment?
  Answer: I thrive in fast-paced environments and I am able to handle stress by prioritizing tasks, staying organized, and maintaining a positive attitude. I also communicate with my team and ask for support when needed.

Other Questions

• 19. How do you ensure a safe and hygienic environment for both clients and staff?
  Answer: I strictly follow all health and safety protocols, disinfecting tools and surfaces after each use, and enforcing hand washing and sanitizing before and after each service. I also regularly review and update these protocols to ensure we are following the latest guidelines.
• 20. How do you handle situations where you don't know the answer to a client's question?
  Answer: If I am unsure of an answer, I will let the client know and then immediately research and follow up with them. It is important to always provide accurate information and continuously educate ourselves in the ever-changing field of skincare.