Top 20 Interview Questions & Answers for Life Insurance Advisor Roles – 2025

Preparing for a life insurance advisor job interview? This guide provides a list of essential questions and answers that will help you showcase your sales skills, product knowledge, and understanding of the insurance industry. These questions cover all key areas of the job and will give you a competitive edge during your interview.

General Questions

• 1. Can you tell us a little bit about your experience working in the insurance industry?
  A: I have been working in the insurance industry for 5 years now. I started as a sales assistant and worked my way up to becoming a life insurance advisor. I have gained a deep understanding of different insurance products, customer needs, and sales techniques during my time in the industry.
• 2. How do you stay updated with the latest changes and developments in the insurance industry?
  A: I regularly attend seminars, workshops, and webinars to stay updated with industry trends and changes. I also follow industry publications and networking groups to be informed about key updates and insights.
• 3. Why do you want to work for our company as a life insurance advisor?
  A: I have researched your company and I am impressed by your strong reputation and positive customer reviews. I am also attracted to your comprehensive product offerings and commitment to providing excellent customer service. I believe I can contribute my skills and experience to help your clients make the best insurance decisions.
• 4. Can you walk us through your typical sales process?
  A: First, I gather information about the client's needs, budget, and current insurance coverage. Then, I offer suitable insurance options and explain the benefits and features of each plan. I also address any questions or concerns they may have before finalizing the sale.
• 5. How do you handle rejection and objections from potential clients?
  A: Rejection and objections are a normal part of the sales process. When faced with a rejection or objection, I listen actively and empathetically to understand their concerns. Then, I address their concerns and offer alternative solutions if necessary.

Technical Skills & Experience

• 6. What type of life insurance products are you familiar with? Can you explain the main differences?
  A: I am well-versed in term life, whole life, and universal life insurance. The main difference between these types is the duration of coverage and the ability to build cash value. Term life offers coverage for a specific period, whole life provides coverage for the insured's whole life, and universal life offers flexibility in premium payments and death benefits.
• 7. How do you ensure that you are offering the best insurance solutions for your clients?
  A: I conduct thorough research on my clients' financial situation, risk profile, and future goals. Then, I carefully match their needs with suitable insurance products and make sure to explain all the details and options clearly. I also offer annual reviews to ensure their policies are still meeting their needs and make recommendations for adjustments if necessary.
• 8. What experience do you have in cross-selling or upselling insurance products?
  A: I have experience in cross-selling and upselling through actively listening to my clients' needs and recommending additional products that can benefit them. I have successfully upsold clients to increase their coverage or add riders to their existing policies to provide comprehensive protection.
• 9. Can you give an example of a time when you had to handle a difficult insurance claim? How did you handle it?
  A: I had a client whose house was damaged by a storm. The insurance company initially denied the claim, but I advocated on behalf of my client and provided additional evidence to support the claim. After several follow-ups and negotiations, the claim was eventually approved. In the end, my client was satisfied with the outcome and appreciated my efforts in handling the difficult situation.
• 10. How do you keep track of your sales performance and maintain good relationships with clients?
  A: I use a CRM system to keep track of my sales performance and maintain regular communication with my clients. I also send them newsletters, updates, and personalized messages to stay top-of-mind and show that I care about their well-being.

Behavioral and Situational Questions

• 11. Can you give an example of a time when you exceeded your sales target? How did you achieve it?
  A: In my previous role, I was assigned a sales target of $500k for the quarter. I exceeded the target by 20% by reaching out to my existing clients and offering them additional policies and conducting client seminars to attract new business. By diversifying my sales approach and staying proactive, I was able to exceed my target successfully.
• 12. How have you handled a situation where a client was dissatisfied with their insurance policy? How did you address their concerns?
  A: I had a client who was dissatisfied with their coverage as they did not fully understand the terms and conditions. I invited them for a meeting to clarify their doubts and explained the coverage in detail. I also offered to make necessary changes to the policy to better suit their needs. By addressing their concerns and providing personalized solutions, I was able to turn their dissatisfaction into satisfaction.
• 13. How have you handled a challenging client who was not willing to purchase insurance? What strategies did you use?
  A: I had a client who was not convinced about the importance of life insurance and was reluctant to purchase any policies. I listened to their concerns and provided them with educational materials and statistics to showcase the benefits and necessity of life insurance. I also shared examples of clients who have had positive experiences with life insurance. In the end, the client was convinced to purchase a policy and thanked me for my patience and expertise.
• 14. How do you prioritize and manage your tasks and responsibilities to meet sales targets?
  A: I use a task management system to keep track of my tasks and prioritize them according to urgency and importance. I also set daily and weekly sales targets for myself and make sure to allocate time appropriately for prospecting, lead follow-ups, and client meetings.
• 15. Can you give an example of a time when you faced a difficult problem while trying to close a sale? How did you handle it?
  A: I had a client who was interested in purchasing a life insurance policy but was concerned about not being able to afford the premiums. I offered them a range of payment plans and also showed them how they could adjust their budget to make room for the premiums. By providing options and demonstrating the long-term benefits of the policy, I was able to convince the client to make the purchase.

Cultural Fit Questions

• 16. How do you ensure that you are providing excellent customer service to your clients?
  A: I believe in building strong relationships with my clients by actively listening to their needs, providing them with personalized solutions, and being available for any questions or concerns they may have. I also follow up with them regularly and make sure to address their needs and concerns promptly and professionally.
• 17. Can you give an example of a time when you went above and beyond to help a client?
  A: I had a client who was going through a tough financial situation and was unable to pay their premiums. I researched and found a payment relief program offered by our company and helped the client apply for it. I also offered additional resources and guidance to help the client manage their finances better. The client was grateful and decided to continue their insurance coverage with us.
• 18. How do you handle working under pressure or tight deadlines?
  A: I thrive under pressure and tight deadlines. I am highly organized and prioritize my tasks effectively to meet deadlines. I also communicate any challenges or roadblocks to my team and collaborate with them to find solutions and complete tasks on time.
• 19. Are you comfortable with using technology and digital tools for sales purposes?
  A: Yes, I am very comfortable with using technology and digital tools for sales. I have experience in using CRMs, online platforms for virtual meetings and presentations, and social media for prospecting and lead generation.
• 20. How do you ensure that you maintain a high ethical standard in your sales approach?
  A: I always prioritize my clients' best interests and make sure to disclose all the necessary information about the policies and their terms and conditions. I do not engage in any unethical or misleading sales tactics and maintain transparency and honesty in my interactions with clients.