Top 20 Interview Questions & Answers for Manicurist and Pedicurist Roles - 2025

Preparing for a manicurist and pedicurist job interview? This guide provides a list of essential questions and answers that will help you showcase your technical skills, creativity, and customer service abilities. With the growing popularity of nail salons and spas, this role is in high demand and requires a strong understanding of different techniques, products, and disinfection procedures. Use these questions to demonstrate your expertise and stand out in your next interview.

General Questions

• 1. Tell us about your experience as a manicurist and pedicurist.
  I have been working as a manicurist and pedicurist for the past five years. I have worked in a variety of settings, including high-end salons and mobile nail services. I have experience with all types of clients, from young children to elderly individuals. I am trained in a range of services, such as gel manicures and pedicures, acrylic nails, and nail art.


• 2. How do you stay updated with the latest nail trends and techniques?
  I am constantly learning and staying updated with the latest nail trends and techniques through attending seminars, workshops, and online courses. I also follow industry leaders and influencers on social media and participate in online forums to stay connected with other professionals in the field.


• 3. How do you handle difficult or dissatisfied clients?
  I always strive to provide excellent customer service and address any concerns or issues that my clients may have. In case of a difficult or dissatisfied client, I remain calm and listen carefully to their concerns. I offer to fix or adjust the service if possible and also offer a refund or discount to make their experience better. My goal is for all my clients to leave happy and satisfied with their service.


• 4. How do you prioritize and manage your workload during busy periods?
  During busy periods, I prioritize my clients based on their appointments and arrival times. I also have a booking system in place to ensure a smooth flow of clients and avoid overbooking. I always make sure to take breaks between clients to rest and sanitize my tools. I also have a backup plan in case of any unexpected delays or technical difficulties.


• 5. How do you ensure cleanliness and hygiene in your workspace?
  Maintaining cleanliness and hygiene is crucial in this role to prevent the spread of infections and diseases. I follow strict sanitation protocols, such as disinfecting my tools and work area before and after each client, using disposable tools whenever possible, and wearing gloves throughout the service. I also educate my clients on the importance of hygiene and encourage them to wash their hands before and after the service.

Behavioral Questions

• 6. Tell us about a time when you had to handle a challenging or demanding client.
  In my previous role, I had a regular client who was very particular and demanding about her nail services. She would often complain and ask for changes to be made multiple times during the service. However, I remained patient and provided excellent service while also addressing her concerns. By the end of the service, she was extremely satisfied with the final result and left me a generous tip.


• 7. Share an example of a time when you went above and beyond for a client.
  I once had a client who was hesitant to try a new type of nail polish because of a previous allergic reaction she had. I took the time to explain the ingredients and benefits of the nail polish and performed a patch test on her skin before the service. She was grateful for my concern and appreciated that I went the extra mile to ensure her safety and comfort.


• 8. Can you tell us about a time when you had to resolve a conflict with a coworker?
  In my previous job, I had a disagreement with a coworker regarding the cleanliness of our shared workspace. I calmly expressed my concerns and suggested a rotation system for maintaining the cleanliness of the area. We discussed and came to a mutual agreement, and since then, we have been able to work together harmoniously.


• 9. Describe a challenging situation you faced while providing a nail service and how you overcame it.
  I once encountered a client with extremely brittle and damaged nails who wanted a full set of acrylics. After a thorough consultation, I recommended an alternative service that would be more suitable to strengthen her natural nails. I also provided her with a care routine and suggested some products to help nourish and repair her nails. In the end, she was very happy with the results and appreciated my honest approach.


• 10. How do you handle time management during a busy day with a full schedule of appointments?
  Time management is key in this role to provide quality services and accommodate all clients. I always start my day by setting up my workstation and organizing my tools and supplies. I also allow sufficient time between appointments to sanitize my tools and rest before the next client. If I do run behind schedule, I apologize to my clients and try my best to catch up without compromising the quality of my service.

Situational Questions

• 11. What would you do if a client requested a certain type of nail art that you were not familiar with?
  If a client requested a particular nail art design that I am not familiar with, I would inform them honestly and offer alternative options. However, I always enjoy learning and trying new techniques, so I would be open to researching or attending a workshop to become proficient in the requested design for future clients.


• 12. How would you handle a situation where a client becomes ill during their service?
  In case of a client becoming ill during their service, I would stop the service immediately and provide them with water and a comfortable place to rest. If necessary, I would also call for medical assistance and ensure they receive prompt attention. I would also take extra precautions to disinfect my tools and workspace before continuing with the next client.


• 13. What steps would you take if a client complained of an allergic reaction to a product you used?
  If a client had an allergic reaction to a product I used, I would immediately wash off the product and provide them with a cold compress to reduce any discomfort. I would also offer to cover any medical expenses if needed and document the incident for future reference. I would also make sure to note the product used and possibly conduct a patch test in the future before using it on clients.


• 14. How do you handle a request for a refund or a complaint about your service?
  If a client requests a refund or has a complaint about my service, I would listen carefully and try to understand their concerns. If it is within my control, I would offer to fix or redo the service. If the client is still dissatisfied, I would refund the service or offer a discount for a future appointment. I believe in professional and fair customer service and strive to rectify any issues to the best of my ability.


• 15. What would you do if a coworker was consistently late for appointments with clients?
  If a coworker was consistently late for appointments with clients, I would bring it to their attention and remind them of the importance of punctuality and the impact it can have on our clients and the overall schedule. If the issue persists, I would bring it up with our manager or supervisor for further action.

Technical Questions

• 16. What product or technique would you use to address dry and brittle nails?
  To address dry and brittle nails, I would recommend a nail strengthener or a cuticle oil with ingredients like Vitamin E and jojoba oil. These products help to nourish and strengthen the nails, creating a protective barrier against damage and promoting healthy nail growth.


• 17. How do you perform a proper disinfection of your tools and workspace?
  To perform a proper disinfection, I first clean my tools with hot soapy water to remove any debris or buildup. Then, I use a hospital-grade disinfectant to soak and wipe down all tools and surfaces, including my chair and workstation. I also use a UV sterilizer for my metal tools and a dry heat sterilizer for my non-metal tools. I repeat this process before and after each client.


• 18. How do you handle a client who has a fungal infection on their nails?
  If a client has a fungal infection on their nails, I would politely inform them that I am unable to provide the service to prevent the spread of infection to other clients. I would suggest they seek medical treatment and inform them that they can book an appointment with me once the infection has cleared.


• 19. What are some safety measures to take when working with electric nail tools?
  When working with electric nail tools, I always follow the manufacturer's instructions and use eye protection. I also sanitize the tool before and after use, use a foot pedal for better control, and regularly check the cord for any damage. I also make sure to keep the tool away from water and provide my clients with a smock to protect their clothing.


• 20. How do you achieve a smooth and long-lasting gel manicure?
  To achieve a smooth and long-lasting gel manicure, I first prepare the client's natural nails by pushing back and removing any dead skin around the cuticles. Then, I dehydrate the nail surface with a nail cleanser before applying a base coat. Next, I apply thin layers of gel polish, curing each layer with an LED or UV light. Finally, I seal the nail with a top coat and finish with cuticle oil.