Top 20 Interview Questions & Answers for Medical Records Technician Roles – 2025

As the demand for accurate and well-organized medical records continues to grow, the role of medical records technician has become increasingly important. If you’re interviewing for this position, make sure you’re prepared to showcase your knowledge of medical terminology, record-keeping systems, and data management. These 20 questions and answers will help you demonstrate your skills and experience in a confident and professional manner.

General Questions

• 1. Why are you interested in a role as a medical records technician?
  Answer: I have always been fascinated by the healthcare industry and its impact on people’s lives. As a detail-oriented and organized person, I believe I have the skills and qualities necessary to excel in a role as a medical records technician and contribute to the improvement of patient care.
• 2. What do you know about our facility and its medical records system?
  Answer: I have conducted thorough research on your facility and understand that it uses an electronic health records (EHR) system to manage patient information. I am familiar with EHR software and have experience working with different systems, which I believe will enable me to adapt quickly and contribute to the smooth operation of your medical records department.
• 3. How do you ensure the accuracy and confidentiality of medical records?
  Answer: I understand the critical importance of accuracy and confidentiality in medical records. To ensure accuracy, I pay close attention to detail and always cross-check information before recording it. As for confidentiality, I strictly follow HIPAA guidelines and maintain confidentiality and privacy at all times.
• 4. How would you handle a situation where a medical record has been requested by the wrong person?
  Answer: I would first confirm the identity and relationship of the requester with the patient. If the requester is not authorized to access the patient’s record, I would inform them that I cannot release the information without proper authorization. Then, I would follow the facility’s protocol for handling such situations.
• 5. How do you stay updated on the latest industry practices and regulations?
  Answer: I am committed to continuously learning and improving my skills and knowledge in the field of medical records. I regularly attend workshops, seminars, and webinars and am a member of professional associations such as AHIMA and AMRA to stay updated on industry practices and regulations.

Technical Skills & Experience

• 6. What experience do you have with electronic health records (EHR) systems?
  Answer: I have over 3 years of experience working with different EHR systems, including Epic, Cerner, and NextGen. I am proficient in navigating these systems, entering patient data, and generating reports. I also have experience troubleshooting technical issues and training new staff on EHR usage.
• 7. Can you give an example of a challenging medical record case you have handled in the past?
  Answer: In my previous role, I encountered a case where a patient’s record had missing information due to a technical error. I was able to identify the issue, retrieve the missing data from the healthcare provider, and accurately update the record within a tight deadline. This experience highlighted my ability to problem-solve and work efficiently under pressure.
• 8. How do you ensure the security and integrity of electronic medical records?
  Answer: I understand the importance of maintaining the security and integrity of electronic medical records. I make sure to follow all security protocols provided by the facility, such as using strong passwords and adhering to access control procedures. Additionally, I always back up electronic records to prevent data loss.
• 9. How do you handle discrepancies or missing information in a medical record?
  Answer: When I encounter discrepancies or missing information in a medical record, my first step is to verify the information with the relevant healthcare providers. If the information is still not available, I communicate with the provider to obtain the missing information and update the record accordingly.
• 10. Are you familiar with ICD and CPT codes? How have you used them in your previous role?
  Answer: Yes, I am familiar with ICD and CPT codes. In my previous role, I used these codes to accurately categorize and bill for different procedures and diagnoses. This ensured proper reimbursement for the facility and prevented errors in billing.

Behavioral Questions

• 11. Tell us about a time when you had to handle multiple competing priorities in a fast-paced environment.
  Answer: In my previous role, I was responsible for managing an influx of medical records while also handling urgent requests from healthcare providers. To manage this, I prioritized tasks based on urgency and utilized organizing tools such as to-do lists and project management software. I was able to successfully meet all deadlines without compromising accuracy or quality.
• 12. Can you give an example of a time when you had to resolve a conflict with a coworker?
  Answer: In a previous team, there was a disagreement over the proper way to organize and maintain medical records. To resolve the conflict, I scheduled a meeting to discuss and understand both perspectives, and together we came up with a solution that satisfied both parties. From that experience, I learned the importance of effective communication and collaboration in resolving conflicts.
• 13. How do you handle a situation where you must follow strict deadlines?
  Answer: I am comfortable working under strict deadlines and have strategies in place to ensure their timely completion. I break down tasks into smaller, achievable goals and create a timeline to track progress. If needed, I also communicate with other team members to delegate tasks and ensure timely completion.
• 14. Tell us about a time when you had to adapt to a new medical records system.
  Answer: In my previous role, I had to quickly adapt to a new medical records system due to an unexpected change. I promptly familiarized myself with the new system by attending training sessions and referring to user guides. I also sought help from colleagues who were already proficient in the system. Within a week, I was able to use the system confidently and efficiently.
• 15. Can you describe a time when you had to identify and report a potential confidentiality breach?
  Answer: In a previous role, I noticed that a coworker had improperly accessed a patient’s medical record without proper authorization. I immediately reported this to my supervisor, who took necessary actions to address the situation. This experience reiterated the importance of remaining vigilant and reporting any potential breaches to maintain patient confidentiality.

Cultural Fit Questions

• 16. What motivated you to apply for a position at our facility?
  Answer: I was drawn to your facility’s reputation for quality patient care and the opportunity to contribute to such a highly-regarded organization. Your emphasis on patient privacy and confidentiality aligns with my values, and I believe my skills and experience would be a great fit for your team.
• 17. What do you think makes a good medical records technician?
  Answer: I believe a good medical records technician is someone who is detail-oriented and organized, with a strong understanding of medical terminology and record-keeping systems. They should also have excellent problem-solving skills and the ability to work efficiently in a fast-paced environment while maintaining confidentiality.
• 18. How do you handle stress and prioritize tasks in a high-pressure environment?
  Answer: I handle stress and pressure by prioritizing tasks based on importance and urgency, breaking them down into smaller manageable goals, and utilizing organizational tools. I also take breaks when needed to maintain productivity and practice stress-relieving activities outside of work.
• 19. How do you handle working with difficult colleagues or patients?
  Answer: I have learned to remain calm and professional when working with difficult colleagues or patients. I listen attentively to their concerns and communicate openly and respectfully. If necessary, I seek help from a supervisor to address the situation and maintain a positive work environment.
• 20. Where do you see yourself in 5 years as a medical records technician?
  Answer: In 5 years, I see myself in a senior or supervisory role in the medical records department. I am dedicated to continuously learning and improving my skills, and I believe I have the potential to take on more responsibilities and contribute to the growth and success of the team.