Top 20 Interview Questions & Answers for Panda Express Roles – 2025

Looking to join the Panda Express team? Here are the top 20 interview questions and answers to help you showcase your customer service skills, team-oriented mindset, and knowledge of the restaurant industry. Whether you're interviewing for a role as a cook, server, or manager, these questions cover all key areas of the job.

General Questions

• 1. Tell us about your experience in the foodservice industry.
  I have been working in the foodservice industry for the past two years. During this time, I have gained experience in customer service, working in a fast-paced environment, and handling food safely and efficiently.
• 2. How do you prioritize tasks in a fast-paced environment?
  To prioritize tasks in a fast-paced environment, I first assess the urgency and importance of each task. Then, I prioritize based on those factors, making sure to communicate with my team and delegate tasks accordingly.
• 3. How do you handle difficult customers?
  I remain calm and professional when dealing with difficult customers by actively listening to their concerns and finding a solution to their problem. If I am unable to help them, I escalate the issue to a manager for further assistance.
• 4. How do you handle conflicts or disagreements with coworkers?
  In my previous experience, I have found that open and honest communication is key to resolving conflicts and disagreements with coworkers. I make sure to listen to their perspectives and work towards finding a mutually beneficial solution.
• 5. How do you ensure food safety and sanitation standards are met?
  I am familiar with all food safety and sanitation guidelines and make sure to follow them diligently in my work. I also regularly conduct checks and audits to ensure that all team members are following these standards as well.

Technical Skills & Experience

• 6. How do you handle high-volume orders during busy hours?
  During high-volume orders, I prioritize tasks, communicate effectively with my team, and work efficiently to ensure that orders are completed accurately and on time.
• 7. How do you handle food allergies and dietary restrictions?
  I understand the seriousness of food allergies and take necessary precautions to prevent cross-contamination and ensure that food is prepared according to dietary restrictions. I also communicate with customers to ensure their needs are met.
• 8. Can you explain your experience with managing inventory and supplies?
  In my previous role, I was responsible for managing inventory and supplies, which involved regularly checking stock levels, placing orders, and ensuring efficient resource usage. I am comfortable working with inventory management systems and have strong organizational skills.
• 9. How do you handle time-sensitive menu items?
  Time-sensitive menu items are a priority, and I make sure to communicate with my team to ensure they are prioritized and expedited to meet customer expectations. I am also comfortable in a fast-paced environment and am able to handle multiple tasks efficiently.
• 10. How do you ensure excellent customer service at all times?
  Excellent customer service is a top priority for me, and I make sure to always greet customers with a warm and friendly attitude, listen to their needs, and provide prompt and efficient service. I also go above and beyond to ensure their satisfaction with their experience at Panda Express.

Behavioral Questions

• 11. Can you tell us about a time when you had to handle a difficult customer?
  In my previous role, I had a customer who was dissatisfied with their order. I patiently listened to their concerns, offered a sincere apology, and offered to replace their order. I made sure to check in with them throughout their visit to ensure their satisfaction, and they left happy with their experience.
• 12. How do you handle and prioritize multiple tasks at once?
  In my experience, I prioritize tasks based on urgency and importance, delegate tasks effectively, and make sure to communicate with my team to ensure everything is completed efficiently.
• 13. Can you give an example of a time when you went above and beyond for a customer?
  I had a customer who was celebrating their birthday at Panda Express, and I went out of my way to make their dining experience special by providing a complimentary dessert and acknowledging their celebration. They left with smiles on their faces, and it made me happy to have made their day a little brighter.
• 14. How do you handle stress or difficult situations in the workplace?
  In stressful or challenging situations, I remain calm and focused, communicate effectively with my team, and prioritize tasks to ensure everything is completed efficiently and effectively.
• 15. Can you tell us why you enjoy working in the foodservice industry?
  I enjoy working in the foodservice industry because it allows me to interact with a diverse group of people, use my customer service skills, and be a part of creating a positive dining experience for our customers.

Situational Questions

• 16. How would you handle a situation where a customer has a complaint about their food?
  If a customer has a complaint about their food, I would listen to their concerns, apologize for their experience, and offer to replace their order or provide a refund. I would also make sure to escalate the issue to a manager for further assistance if needed.
• 17. What would you do if you witnessed a coworker not following proper food safety guidelines?
  If I witnessed a coworker not following proper food safety guidelines, I would approach them privately and remind them of the importance of these procedures for the safety of our customers. If the issue persists, I would escalate it to a manager.
• 18. How would you handle a situation where a customer has a severe food allergy?
  If a customer has a severe food allergy, I would first make sure to communicate with the kitchen staff to avoid any cross-contamination. I would also provide the customer with a list of ingredients in their chosen dish and offer alternative options if needed.
• 19. What would you do if a customer has a special request for their order?
  If a customer has a special request for their order, I would make sure to communicate it clearly to the kitchen staff and make sure their request is met. I would also check in with the customer to ensure their satisfaction with their order.
• 20. How would you handle a situation where a coworker is not completing their tasks efficiently?
  If a coworker is not completing their tasks efficiently, I would first try to understand why and offer any assistance they may need. If the issue persists, I would communicate with a manager to ensure that tasks are completed effectively and efficiently.