Top 20 Interview Questions & Answers for Part Time Cashier Roles – 2021

Preparing for an interview for a part time cashier position? Use these questions to demonstrate your customer service skills, ability to handle money accurately, and availability to work flexible hours. Show the interviewer that you have the necessary skills and experience to excel in this role.

General Questions

• 1. Why do you want to work as a part time cashier with our company?
  I am looking for a part time job to supplement my income, and I believe my customer service skills and experience with cash handling make me a good fit for this role.
• 2. Tell me about your previous experience as a cashier.
  I worked as a cashier for two years at XYZ store, where I gained experience in handling cash transactions, providing excellent customer service, and maintaining a clean and organized checkout area.
• 3. How do you handle difficult customers or situations?
  I always remain calm and polite while actively listening to the customer's concerns. I try to find a solution that satisfies the customer while following company policies.

Behavioral Questions

• 4. Can you describe a time when you went above and beyond for a customer?
  At my previous job, a customer was struggling to carry a large purchase to their car. I offered to help them and also gave them a discount as a gesture of goodwill. The customer was happy and became a regular customer at our store.
• 5. How do you prioritize tasks during a busy shift?
  I prioritize tasks by assessing the urgency of each task. I also communicate with my team to ensure we are all on the same page and can work efficiently together to handle the workload.

Situational Questions

• 6. What would you do if you noticed an error in the cash register balance at the end of your shift?
  I would immediately inform my supervisor and try to determine the cause of the error. I would also assist in resolving the issue, whether it's a mistake on my part or a technical issue.
• 7. How would you handle a situation where a customer is trying to use an expired coupon?
  I would politely explain to the customer that the coupon has expired and offer any current promotions or discounts instead. If the customer is insistent, I would consult with my supervisor for further guidance.

Technical Questions

• 8. How do you handle large amounts of cash?
  I always count the cash carefully and double-check my counting to avoid any discrepancies. I also follow the proper protocols for handling and storing cash according to company policies.
• 9. What is your experience with using a cash register system?
  I have experience with multiple types of cash register systems and can quickly adapt to new ones. I am comfortable with processing cash and card payments, handling returns and exchanges, and using coupons or discounts.

Cultural Fit Questions

• 10. Why do you think customer service is important in a cashier role?
  As a cashier, you are often the first and last point of contact for customers. Providing exceptional customer service not only ensures customer satisfaction but also promotes loyalty and can positively impact the company's reputation.
• 11. How do you handle working with a team?
  I believe effective communication and collaboration are key to a successful team. I try to actively listen to my team members, offer support when needed, and always maintain a positive and professional attitude.

Availability & Flexibility

• 12. Are you available to work weekends and evenings?
  Yes, I am available to work weekends and evenings. I understand that these are typically busy times for retail and am happy to be flexible with my schedule to meet the needs of the company.
• 13. How do you handle last-minute schedule changes?
  I understand that unexpected schedule changes may occur and am willing to be flexible and adapt to them. However, I appreciate as much advance notice as possible to make necessary arrangements.

Company-Specific Questions

• 14. What do you know about our company and our products/services?
  I have researched the company and am impressed by its commitment to providing high-quality products and excellent customer service. I am also familiar with some of the top-selling products and promotions.
• 15. What sets us apart from our competitors in terms of customer service?
  From my research, I have noticed that your company places a strong emphasis on personalized and friendly customer service. Your company's focus on building long-term relationships with customers sets you apart from competitors in the industry.

Career Goals

• 16. What are your future career goals in the retail industry?
  I am currently pursuing a degree in business and am interested in gaining experience in various roles within the retail industry. My goal is to eventually move into a management position or pursue a career in retail operations.
• 17. How do you keep up with the latest trends and changes in the retail industry?
  I am an active member of industry associations and always stay updated on industry news and trends through online resources and attending seminars and workshops.

References

• 18. Can you provide references from previous employers?
  Yes, I can provide references from my previous employers who can speak to my work ethic, customer service skills, and reliability.
• 19. What would your previous employers say are your strengths and areas for improvement?
  My previous employers have mentioned my strong attention to detail and accuracy in cash handling, as well as my ability to work well in a team. I am always open to feedback and continuously strive to improve my skills.

Closing Questions

• 20. Do you have any questions for us?
  Yes, I was wondering if you could tell me more about the company culture and opportunities for growth within the company?