Top 20 Interview Questions & Answers for PC Support Technician Roles - 2025

Are you preparing for a PC Support Technician job interview? Here are 20 up-to-date interview questions and simple answers that will help you showcase your skills, knowledge, and experience in the field of IT support. Whether you're applying for a role in a small business or a large corporation, these questions cover all the key areas of a PC Support Technician's job.

General Questions

• 1. Tell me about your previous experience as a PC Support Technician.
  Answer: I have been working as a PC Support Technician for the past 3 years. During this time, I have provided technical support to various companies, ranging from small businesses to large corporations. I have experience troubleshooting hardware and software issues, setting up new systems, and providing training to end-users.
• 2. How do you stay updated with the latest technology and trends in the IT support industry?
  Answer: I regularly attend workshops and online courses to stay updated with the latest technology and trends. I also follow industry leaders and read IT blogs and publications to stay informed about the current developments in the IT support field.
• 3. Can you describe a challenging technical issue you faced in your previous role and how you resolved it?
  Answer: In my previous role, I was faced with a network outage that affected multiple systems. After troubleshooting, I discovered that the issue was caused by a faulty router. I immediately replaced the router and restored the network connectivity, minimizing downtime for the company.
• 4. How do you prioritize and manage your tasks when dealing with multiple IT issues simultaneously?
  Answer: I prioritize tasks based on their urgency and impact on the business. I also keep a detailed task list and constantly update it as I resolve issues. This helps me stay organized and ensure all tasks are completed in a timely manner.
• 5. How do you handle difficult or frustrated end-users?
  Answer: I believe in maintaining a calm and professional attitude when dealing with difficult or frustrated end-users. I actively listen to their concerns and try to empathize with their situation. I also make sure to communicate clearly and effectively to find a solution that satisfies both the end-user and the company.

Technical Skills & Experience

• 6. What steps do you take when troubleshooting a software issue on a user's computer?
  Answer: First, I would gather information from the user about the issue and the steps they took before encountering it. Then, I would check for any error messages and review the computer's settings and configurations. If necessary, I would use diagnostic tools to identify and resolve the issue.
• 7. How do you ensure data security for a company's network?
  Answer: To ensure data security, I regularly update and patch all network devices with the latest security updates. I also use firewalls and other security measures to prevent unauthorized access. Additionally, I regularly backup data and have a plan in place for disaster recovery.
• 8. Can you explain the difference between a RAM and a hard drive?
  Answer: RAM (Random Access Memory) is a temporary memory that stores data while the computer is running. It is responsible for running programs and processes. A hard drive, on the other hand, is a permanent storage device that stores files and information even when the computer is turned off.
• 9. How do you troubleshoot a computer that won't turn on?
  Answer: First, I would ensure that the power source is working. Then, I would check if all cables and connections are secure. If the issue persists, I would try a different power source or replace the power supply unit. If necessary, I would also check for any hardware or software malfunctions.
• 10. Can you explain the difference between a virus and a malware?
  Answer: A virus is a type of malware that attaches itself to a legitimate program and spreads to other computers. Malware, on the other hand, is any software designed to disrupt, damage, or gain unauthorized access to a computer system. In short, all viruses are malware, but not all malware are viruses.

Behavioral Questions

• 11. How do you handle a situation where you are unable to solve a technical issue?
  Answer: I first try to troubleshoot the issue using various methods and resources. If I am still unable to resolve it, I am not afraid to seek help from my colleagues or escalate the issue to my supervisor. I believe in continuous learning and have no hesitation in asking for assistance when needed.
• 12. Can you describe a time when you successfully resolved a complex technical issue?
  Answer: In my previous role, I encountered a virus attack on the company's network that had affected multiple systems. It took me several hours of troubleshooting, but I eventually identified the issue and removed the virus from all affected computers, restoring the network to its normal state.
• 13. How do you handle conflicting priorities in your work?
  Answer: I prioritize tasks based on their urgency and impact on the company. If I am faced with conflicting priorities, I first consult with my supervisor to understand the priorities and rearrange my tasks accordingly.
• 14. How do you stay organized and meet deadlines when working on multiple projects?
  Answer: I make sure to create a detailed project plan and timeline for each project. I regularly update my progress and make adjustments as needed to meet deadlines. I also communicate with other team members and regularly update them on my progress.
• 15. Can you tell me about a time when you provided exceptional customer service?
  Answer: In my previous role, I received a positive feedback from a customer who I helped troubleshoot a laptop issue. I patiently listened to their concerns, explained the issue, and provided step-by-step instructions on how to resolve it. The customer was extremely satisfied with my service and left a positive review.

Situational Questions

• 16. How would you handle a situation where a user is unable to connect to the internet?
  Answer: First, I would check if the issue is with the user's device or the network. If it's a network issue, I would troubleshoot it using the appropriate tools and methods. If it's a device issue, I would check the settings and configurations and troubleshoot accordingly.
• 17. How would you handle a situation where a printer is not working?
  Answer: I would first check if the printer is properly connected to the computer and power source. Then, I would make sure the appropriate drivers are installed and troubleshoot any software issues. If the issue persists, I would check the hardware components and replace them if necessary.
• 18. How would you handle a situation where a user accidentally deleted important files?
  Answer: Firstly, I would calm the user down and assure them that we can most likely recover the deleted files. Then, I would check if the files were backed up on a cloud or offline storage system. If not, I would use data recovery software to retrieve the lost files.
• 19. How would you handle a situation where a user receives a suspicious email with an attachment?
  Answer: I would advise the user not to open the attachment and immediately delete the email. I would then run a virus scan on their system to ensure it's not infected. If necessary, I would also update the company's security protocols and provide training to employees on how to identify and avoid phishing emails.
• 20. How would you handle a situation where a user reports slow system performance?
  Answer: I would first check the computer's performance metrics and identify any processes that may be causing the slowdown. I would then troubleshoot each process accordingly and optimize the computer's settings. If necessary, I would upgrade the hardware components to improve system performance.