Top 20 Interview Questions & Answers for Peer Support Experts – 2025

Preparing for a peer support expert job interview? This guide provides a list of essential questions and answers that will help you showcase your ability to provide support, empathy, and understanding to individuals in need. Whether you’re applying for a role as a peer support specialist, counselor, or mentor, these questions cover all key areas of the job.

General Questions

• 1. Can you tell us about your experience working as a peer support expert?
  Answer: I have been working in the field of peer support for over 5 years now. I have experience working with diverse communities and providing support for a variety of issues, including mental health, addiction, and trauma.
• 2. Why did you choose to become a peer support expert?
  Answer: I have always had a passion for helping others and making a positive impact in people's lives. I believe that peer support is a powerful tool for promoting healing and empowerment, and I wanted to be a part of that process.
• 3. How do you stay updated and informed about the latest trends and practices in peer support?
  Answer: I regularly attend workshops, conferences, and training sessions related to peer support. I also make sure to stay updated on research and publications in this field.
• 4. Can you walk us through your approach to providing support for someone in need?
  Answer: My approach is focused on creating a safe and non-judgmental space for the individual to share their thoughts and feelings. I listen actively and offer validation and empathy, while also providing practical tools and resources for coping and healing.
• 5. How do you handle difficult or challenging situations in your role as a peer support expert?
  Answer: I believe in practicing self-care and seeking supervision when needed. I also utilize techniques such as reflective listening and reframing to de-escalate a situation and find a solution.

Behavioral Questions

• 6. Can you tell us about a time when you were able to help someone overcome a difficult obstacle?
  Answer: One of my clients was struggling with addiction and had relapsed multiple times. I worked with them to identify their triggers and develop a relapse prevention plan. With consistent support and encouragement, they were able to stay sober for over a year.
• 7. How do you handle it when a person you are supporting starts to become dependent on you?
  Answer: I set clear boundaries and establish a support plan with definite goals and timelines. I also involve the individual in decision-making and encourage them to seek support from other resources as well.
• 8. Can you share a time when you had to adapt your approach to support someone from a different background or culture?
  Answer: I worked with a refugee who had experienced traumatic events in their home country. I had to educate myself on their culture and beliefs and adjust my approach to respect their values and provide culturally sensitive support.
• 9. How have you handled a situation where a person you were supporting was hesitant to open up or share their thoughts?
  Answer: I always respect an individual's right to privacy and autonomy. I try to build trust and rapport with them by establishing a safe and confidential space, and I let them open up at their own pace.
• 10. Can you tell us about a time when you had to resolve a conflict or disagreement between two people you were supporting?
  Answer: I facilitated a group therapy session where two participants had a disagreement. I used active listening and mediation techniques to help them understand each other's perspectives and come to a resolution.

Situational Questions

• 11. How would you handle a situation where a person you were supporting was in a crisis and needed immediate help?
  Answer: I would assess the level of danger and take necessary action, such as calling for emergency services if needed. I would also stay with the individual, provide reassurance and support, and follow-up with them to ensure their safety and well-being.
• 12. If a person you were supporting seemed to be regressing or getting worse despite your efforts, what would you do?
  Answer: I would reassess their needs and explore if there are any underlying issues that need to be addressed. I would also consult with my supervisor and other professionals to determine the best course of action.
• 13. How would you handle a situation where a person you were supporting was resistant to seeking help or making positive changes?
  Answer: I would try to understand their reasons for resistance and address any fears or misconceptions they may have. I would also provide psychoeducation and present them with evidence-based information to help them make an informed decision.
• 14. How would you support someone who has experienced a recent loss or trauma?
  Answer: I would provide a safe and empathetic space for them to grieve and process their emotions. I would also offer practical strategies for coping and connect them with resources such as support groups or therapy if needed.
• 15. What would you do if you noticed a coworker was struggling with their workload and showing signs of burnout?
  Answer: I would express my concerns and offer support and practical assistance. I would also encourage them to practice self-care and seek help from a supervisor or HR if necessary.

Technical Questions

• 16. How familiar are you with different types of mental illnesses and their symptoms?
  Answer: I have extensive knowledge and experience working with various mental disorders, including mood disorders, anxiety disorders, and psychotic disorders. I am also familiar with the diagnostic criteria outlined in the DSM-5.
• 17. Can you give an example of how you have utilized crisis intervention techniques in your work?
  Answer: I have used techniques such as de-escalation, active listening, and problem-solving to manage crises and prevent escalation. For instance, I have helped a person experiencing a panic attack to regulate their breathing and identify grounding techniques to reduce their anxiety.
• 18. How do you handle confidentiality in your role as a peer support expert?
  Answer: I respect the principles of confidentiality and always maintain the privacy of the individuals I support. I also adhere to any legal and ethical guidelines related to confidentiality and discuss any potential breaches with my supervisor or designated personnel.
• 19. Do you have experience working with group therapy or support groups?
  Answer: Yes, I have facilitated various group therapy and support group sessions, focusing on topics such as coping skills, interpersonal relationships, and self-esteem. I am also trained in group therapy techniques and group dynamics.
• 20. Are you familiar with resources and services available for people with mental health or addiction issues in our community?
  Answer: Yes, I am well-connected with local resources and services, including mental health clinics, peer support organizations, and treatment programs. I regularly attend workshops and networking events to stay updated on available resources and make appropriate referrals for my clients.