Top 20 Interview Questions & Answers for Pharmacy Cashier Roles – 2025

Preparing for a pharmacy cashier job interview? This guide provides a list of essential questions and answers that will help you showcase your customer service skills, attention to detail, and knowledge of pharmacy operations. Whether you’re applying for a role at a retail pharmacy or a hospital pharmacy, these questions cover all key areas of the job.

General Questions

• 1. Tell me about your previous experience as a pharmacy cashier.
  I have been working as a pharmacy cashier for the past three years at a retail pharmacy. During this time, I have gained experience in processing prescription orders, handling cash, and providing excellent customer service.
• 2. How do you handle difficult customers?
  I remain calm and professional while actively listening to their concerns. I try to understand their perspective and find a solution that satisfies both the customer and the pharmacy’s policies. If needed, I ask a manager for assistance.
• 3. How do you ensure accurate pricing and inventory control?
  I make sure to scan all items correctly and double-check the prices. I also keep track of inventory levels and notify a manager if we are running low on a specific item.
• 4. How do you handle cash and credit card transactions?
  I follow all safety protocols and accurately count cash and make change. For credit card transactions, I ensure the card is valid and obtain the necessary authorization.
• 5. How do you handle confidential patient information?
  I understand the sensitive nature of patient information and make sure to keep it confidential. I only access patient information for necessary tasks and never discuss it with others.

Behavioral Questions

• 6. Tell me about a time when you had to handle a difficult situation with a customer.
  At my previous job, a customer was upset because her prescription was not ready when she arrived. I remained calm and apologized for the inconvenience. I then quickly checked with the pharmacist and was able to expedite her order. She left satisfied with the service she received.
• 7. Share an experience where you had to work under pressure while attending to multiple customers.
  During a busy flu season, we had a large influx of customers at the pharmacy. I was able to manage the long lines and multiple requests by staying organized and prioritizing tasks. I also communicated with the pharmacist to ensure prescriptions were processed efficiently.
• 8. How do you handle stressful situations in the workplace?
  I take a deep breath and focus on the task at hand. I also prioritize tasks and ask for help if needed. I find that staying calm and organized helps me handle any stressful situation effectively.
• 9. Share a time when you had to deal with a dissatisfied customer and were able to resolve the issue.
  A customer was unhappy with the wait time for her prescription. I apologized for the inconvenience and offered to check on the status of her prescription. After speaking with the pharmacist, I was able to expedite her order and she left satisfied with the prompt service.
• 10. Tell me about a time when you had to follow strict protocols and procedures.
  At the pharmacy, we have specific procedures for handling controlled substances. I make sure to follow these protocols carefully and accurately document any transactions. I understand the importance of adhering to these regulations to maintain patient safety and confidentiality.

Technical Skills & Experience

• 11. How familiar are you with prescription labels and their contents?
  I am very familiar with prescription labels and their contents, such as dosage instructions, drug interactions, and expiration dates. I have been trained to accurately read and understand prescription labels, and I always double-check for accuracy before handing the medication to the customer.
• 12. Are you comfortable using a cash register and processing different forms of payment?
  Yes, I am comfortable using a cash register and have experience processing different forms of payment, including cash, credit cards, and insurance claims.
• 13. Do you have experience managing inventory and restocking shelves?
  Yes, I have experience managing inventory and restocking shelves. In my previous job, I was responsible for making sure our inventory was organized and fully stocked at all times.
• 14. Can you give me an example of a time when you had to handle a customer’s insurance claim?
  I am familiar with various insurance plans and have experience processing insurance claims. In a previous role, I assisted a customer with a claim for a medication that required prior authorization, and I was able to guide them through the process and obtain approval.
• 15. How do you handle medication recalls and returns?
  I am trained to follow the necessary protocols for handling medication recalls and returns. I promptly notify a manager and assist in removing any affected items from the shelves.

Cultural Fit

• 16. What interests you most about working at our pharmacy?
  I am impressed by the reputation of your pharmacy and the opportunities for growth and development. I am also excited to join a team that is dedicated to providing excellent customer service and promoting patient safety.
• 17. How do you keep up with changes and advancements in the pharmaceutical industry?
  I regularly attend conferences and workshops to stay updated on changes in the industry. I also follow reputable sources for news and information, such as medical journals and industry websites.
• 18. How do you prioritize patient care while also meeting business goals?
  I understand that patient care is the top priority in a pharmacy, and I always make sure to provide the best service while also meeting our business goals. I am efficient in my tasks and communicate with the team to ensure we are meeting both patient needs and business requirements.
• 19. How do you handle conflicts with coworkers or managers?
  I believe that open communication and understanding are key to resolving conflicts in the workplace. I would first attempt to calmly discuss the issue with the person involved and seek a resolution. If needed, I would involve a manager or HR for further assistance.
• 20. How do you handle work-life balance?
  I understand the importance of maintaining a healthy work-life balance to avoid burnout. I make sure to prioritize my responsibilities and also take breaks and participate in activities outside of work to recharge and maintain my well-being.