Top 20 Interview Questions & Answers for Picker and Packer Roles – 2025

Certain roles in a warehouse or distribution center require employees to be skilled in picking and packing items for shipment. If you're applying for a picker and packer position, here are 20 interview questions and answers to help you showcase your experience and abilities in this field.

General Questions

• 1. Tell us a little bit about your previous experience in picking and packing.
  I have previous experience working in a warehouse where my primary responsibility was picking and packing items for shipment. I am familiar with using handheld devices to track orders and efficiently organizing items for shipping.
• 2. How do you prioritize your tasks when there is a high volume of orders to be picked and packed?
  I start by assessing the order deadlines and prioritizing the items that need to be shipped first. I also make sure to check the inventory of each item to ensure we have enough in stock to fulfill the order.
• 3. Can you give an example of a time when you had to work with a team to complete a large picking and packing order?
  In my previous role, we had a large order come in that required a quick turnaround. I coordinated with my team and divided the workload to efficiently pick and pack the items. We communicated effectively and completed the order within the deadline.
• 4. How do you ensure the accuracy of your picking and packing work?
  I make sure to double-check each item against the order and use scanning devices to verify the accuracy of the items. I also follow a system of organizing items in the warehouse to prevent any mix-ups.
• 5. How do you handle discrepancies or errors in picking and packing orders?
  If I notice a discrepancy or error in an order, I immediately report it to my supervisor and work with them to find a solution. I am also proactive in finding ways to prevent the same error from happening in the future.

Technical Skills & Experience

• 6. Are you familiar with using warehouse management software?
  Yes, I have experience using warehouse management software to track inventory, orders, and shipments. I am comfortable navigating the system and can quickly adapt to new software.
• 7. How do you handle fragile or delicate items during the picking and packing process?
  I make sure to handle fragile items with care and use appropriate packaging materials to ensure they are protected during shipping. I also communicate with my team if there are any specific instructions for handling delicate items.
• 8. Give an example of a time when you had to improvise to find a solution for an order with missing items.
  In a previous role, we had a shipment that was missing a few items that were crucial for the order. I quickly communicated with our supplier and was able to find a suitable substitute for the missing items to complete the order.
• 9. How do you manage and prioritize your time when picking and packing a variety of items?
  I prioritize my tasks based on the size, weight, and fragility of items. I also make sure to communicate any potential delays with my team and take steps to minimize any disruptions in the workflow.
• 10. How do you ensure the quality of your work doesn't decline during periods of high volume?
  I make sure to take breaks when needed to maintain my focus and attention to detail. I also communicate any concerns about workload with my supervisor and work with my team to distribute tasks evenly.

Cultural Fit

• 11. How do you handle working in a fast-paced warehouse environment?
  I thrive in a fast-paced environment and enjoy the challenge of completing tasks efficiently. I am also able to maintain my composure and attention to detail even during busy times.
• 12. Why do you want to work for our company?
  I have researched your company and find that it aligns with my values of efficiency, quality, and teamwork. I am also impressed by your company's reputation and growth in the industry.
• 13. How do you handle deadlines and time-sensitive orders?
  I prioritize my time and communicate with my team to ensure all deadlines are met. I am also able to work well under pressure and remain focused on the task at hand.
• 14. How would you handle a difficult or demanding customer?
  I would remain calm and professional in all situations and work to find a solution that satisfies the customer. I am also able to handle criticism and use it as an opportunity to improve customer service in the future.
• 15. How do you handle conflicts or disagreements with coworkers?
  I believe in open and honest communication and would address any conflicts with coworkers directly and respectfully. I am also able to compromise and find a solution that works for everyone.