Top 20 Interview Questions & Answers for Poll Worker Roles - 2025

Are you applying for a poll worker position? Being a poll worker is a crucial role in ensuring fair and accurate elections. We've put together a list of up-to-date interview questions with simple answers to help you ace your interview. These questions cover a range of topics, from your experience in customer service to your understanding of election protocols.

General Questions

• 1. Tell me about your previous customer service experience.
  Answer: I have over three years of experience in customer service, where I worked as a sales associate in a retail store. This role has honed my communication and problem-solving skills, as well as my ability to handle and satisfy customer needs.
• 2. Why do you want to be a poll worker?
  Answer: I have always been passionate about my civic duties and have a strong belief in the democratic process. Becoming a poll worker is an excellent opportunity for me to contribute to my community and ensure fair and transparent elections.
• 3. How familiar are you with the election process?
  Answer: I have a good understanding of the election process after attending trainings and reading up on the procedures. I am confident in my ability to guide voters and ensure that all protocols are followed correctly.
• 4. How do you handle stressful situations?
  Answer: I have learned to remain calm and think logically in high-pressure situations. I try to prioritize tasks and communicate effectively with my team to resolve any challenges that may arise.
• 5. Why should we choose you as a poll worker?
  Answer: I have a strong passion for my civic duties and a deep understanding of the election process. I am also a quick learner and have excellent communication and organizational skills, which I believe are essential for this role.

Technical Skills & Experience

• 6. Have you worked at a polling station before?
  Answer: Yes, I worked as a poll worker during the last local elections. It was a great learning experience, and I am looking forward to applying my knowledge in this role again.
• 7. Can you explain the role of a poll worker in the election process?
  Answer: A poll worker is responsible for setting up and maintaining the polling station, processing voters, and ensuring that all protocols are followed. We also handle any issues that may arise and assist in counting and reporting the votes.
• 8. How would you handle a technical issue with the voting machines?
  Answer: I would first try to troubleshoot the problem with the help of the training manual. If the issue persists, I would contact the designated technical support team to resolve the problem as quickly as possible.
• 9. How would you handle a situation where a voter's eligibility is in question?
  Answer: I would calmly explain the eligibility requirements to the voter and ask for proper documentation to prove their eligibility. If the voter is still unable to provide the required documentation, I would consult with my team or the designated election official for further assistance.
• 10. Do you have any experience with voter registration?
  Answer: Yes, I have worked as a volunteer at voter registration drives and have assisted with processing and verifying registration forms.

Behavioral Questions

• 11. Tell me about a time when you had to work under pressure.
  Answer: In my previous job, I had to handle a difficult customer complaint while managing a long line of customers. I remained calm, listened to the customer's concerns, and found a satisfactory solution while continuing to serve other customers efficiently.
• 12. Can you give an example of a time when you had to deal with a challenging team member?
  Answer: In my previous job, I had a coworker who was often dismissive and uncooperative. I approached them calmly and tried to understand the root of the issue. Together, we were able to find a way to work effectively and build a positive working relationship.
• 13. Tell me about a time when you had to handle a difficult customer.
  Answer: I once had a customer who was unhappy with a product and was demanding a refund. I patiently listened to their concerns and offered a replacement product instead, which they were satisfied with. I also followed up with them to ensure their satisfaction.
• 14. How do you prioritize your tasks?
  Answer: I prioritize my tasks by assessing their urgency and importance. I also consider any deadlines and the impact of not completing a task to determine the best approach.
• 15. How do you handle disagreements with coworkers or superiors?
  Answer: I try to understand their perspective and communicate my own in a calm and respectful manner. I am open to compromise and finding a solution that works for all parties involved.

Situational Questions

• 16. How would you handle a situation where a voter claims they already voted?
  Answer: I would ask for their identification to confirm if they have already voted. If their vote has not been recorded, I would advise them to fill out a provisional ballot. If their vote has been recorded, I would politely explain that they may have confused this election with another or that someone voted in their name fraudulently.
• 17. How would you handle a situation where a voter announces their voting choices within the polling station?
  Answer: I would remind them that campaigning or discussing voting choices within the polling station is not permitted. I would also ask them to refrain from doing so to respect the privacy of other voters.
• 18. How would you handle a situation where a voter insists on bringing a forbidden item into the polling station?
  Answer: I would politely inform them of the items not allowed in the polling station and offer to store the item for them until they have completed the voting process.
• 19. How would you handle a situation where a voter is unable to read or write?
  Answer: I would offer to assist them in filling out their ballot as long as they have not made their choices beforehand. If they have already made their choices, I would provide audio assistance or allow someone of their choosing to assist them in marking their ballot.
• 20. How would you handle a situation where a voter shows up without proper identification?
  Answer: I would inform them of the identification requirements and offer them other options, such as completing a provisional ballot or returning with proper identification later in the day. If they are unable to provide identification, I would consult with my team or the designated election official for further guidance.