Top 20 Interview Questions & Answers for Mechanics and Automotive Technicians – 2020

Preparing for an interview in the automotive industry? As a mechanic or automotive technician, you play a crucial role in keeping vehicles on the road and running smoothly. The following questions and answers will help you stand out from the competition and demonstrate your technical skills, problem-solving abilities, and experience working with different types of vehicles and equipment.

General Questions

• 1. What sparked your interest in working as a mechanic/automotive technician?
  As a student, I loved working on cars and figuring out how they work. This passion drove me to pursue a career in the automotive industry, and I've been honing my skills ever since.
• 2. What do you enjoy most about your role as a mechanic/automotive technician?
  I love the feeling of satisfaction I get from fixing a complex problem and seeing a vehicle run smoothly again. It's also an ever-evolving industry, so there's always something new to learn and challenges to overcome.
• 3. How do you stay updated on the latest automotive technology and practices?
  I regularly attend training and workshops to stay up-to-date on new technology and techniques. I also follow industry news and participate in online forums to learn from other professionals.
• 4. How do you handle a customer who is dissatisfied with the service on their vehicle?
  I always listen to their concerns and try to understand their perspective. I then explain the issue and my solution in a clear and professional manner. If necessary, I involve my manager to find a resolution that satisfies the customer.
• 5. How do you prioritize and manage tasks in a busy day?
  I always start my day by reviewing my appointments and prioritizing tasks based on the severity of the issue. I also communicate with my team to coordinate and delegate tasks, if needed.

Technical Skills & Experience

• 6. What diagnostic tools and software are you familiar with?
  I have experience using diagnostic tools and software such as OBD scanners, multimeters, and various manufacturer-specific diagnostic systems. I also have experience with computer-aided design (CAD) software.
• 7. How do you handle a difficult repair or problem you've never encountered before?
  I first gather as much information as possible about the issue and consult with my team to brainstorm potential solutions. If necessary, I reach out to my network of industry professionals for advice and support.
• 8. Can you describe a time when you had to troubleshoot and resolve a complex mechanical issue?
  At my previous job, I encountered a vehicle that was consistently stalling while driving. I used a combination of diagnostic tools and my mechanical knowledge to pinpoint the issue to a faulty ignition coil, which I replaced and resolved the problem.
• 9. How do you ensure you meet dealership/service center standards while working on a vehicle?
  I always follow the manufacturer's recommended repair procedures and double-check my work to ensure everything is done correctly. I also pay attention to detail and keep the workspace clean and organized.
• 10. How do you handle a situation where a customer insists on a repair or modification that you believe is unnecessary or even harmful?
  I calmly explain my expertise and provide evidence to support my recommendation. I also try to find a middle ground and offer alternative solutions that meet both the customer's needs and my professional standards.

Behavioral Questions

• 11. Can you tell me about a time when you had to work under pressure to complete a task or meet a deadline?
  At my previous job, we had a customer's car come in with multiple issues just an hour before closing time. My team and I worked together efficiently, staying focused and prioritizing tasks, and we were able to complete the repairs and return the vehicle to the customer before closing.
• 12. How do you handle constructive criticism from a supervisor or team member?
  I see constructive criticism as an opportunity to improve and learn from others' perspectives. I actively listen and take the feedback into consideration to enhance my skills and performance.
• 13. Can you describe a time when you had to collaborate with a team to complete a project or task?
  In my previous role, I worked with my team to overhaul a truck's engine. We coordinated tasks, shared ideas, and helped each other out when needed, resulting in a successful and efficient project completion.
• 14. Can you tell me about a time when you had to deal with a difficult coworker or customer?
  I've encountered difficult coworkers and customers before and have learned the importance of maintaining a professional and understanding demeanor. I try to empathize with their perspective and effectively communicate and collaborate to find a solution.
• 15. How do you handle stressful or high-pressure situations?
  I stay calm and focused, prioritize tasks, and communicate with my team to ensure we're all on the same page. I also take breaks when needed to avoid burning out and maintain a positive attitude.

Situational Questions

• 16. What would you do if you encountered a vehicle issue that you couldn't diagnose or fix?
  I would consult with my team and/or reach out to other professionals for their expertise. I would also research and gather all available information to find a solution and document the issue for future reference.
• 17. How would you handle a situation where a customer brings in a vehicle for repairs, but you discover additional issues that will significantly increase the cost?
  I would first communicate the additional repairs and their costs to the customer, explaining the potential consequences of not addressing them. If the customer approves, then we proceed with the repairs; if not, I would document the repairs for future reference.
• 18. What would you do if a customer's vehicle broke down on the road, and you were the closest mechanic available?
  I would assess the situation and determine if it was safe to perform the necessary repairs on-site. If not, I would arrange for the vehicle to be towed to the nearest service center and communicate the issue and potential solutions to the customer.
• 19. How would you handle a situation where a customer is unhappy with a repair, and it turns out to be another mechanic's mistake?
  I would first apologize and empathize with the customer's frustration. Then, I would explain the situation and offer a solution to make things right, whether it's fixing the issue or providing a discount on the repairs.
• 20. How would you handle a situation where a customer's vehicle requires a specialized part that is on back-order for weeks?
  I would inform the customer of the situation and provide potential alternatives, such as researching other suppliers or recommending another mechanic who may have the part available sooner. I would also keep the customer updated on the status and offer a discount on labor for the delay.