Top 20 Interview Questions & Answers for Real Estate Secretary Roles – 2025

If you’re applying for a role as a real estate secretary, make sure you’re prepared for your interview by reviewing these essential questions and answers. With these questions, you can demonstrate your experience in real estate, your organizational and administrative skills, and your ability to work in a fast-paced and ever-changing environment.

General Questions

• 1. Tell us about your experience in the real estate industry.
  Answer: I have been working in the real estate industry for 5 years. My experience includes working in both residential and commercial real estate, assisting agents and brokers with administrative tasks, and managing client databases and correspondence.
• 2. How do you keep yourself updated with the current trends and developments in the real estate market?
  Answer: I regularly attend industry events and seminars, read industry publications, and follow market updates online. I also make sure to network with other professionals in the real estate industry to stay informed about any changes or developments.
• 3. How do you handle difficult and demanding clients?
  Answer: I understand that in the real estate industry, there can be a lot of pressure and high expectations from clients. I handle difficult clients by remaining calm and professional, actively listening to their concerns, and finding solutions that align with their needs and the company's policies.
• 4. How do you prioritize and manage your tasks on a busy day?
  Answer: I prioritize my tasks based on urgency and importance, making sure to complete time-sensitive tasks first. I also use a to-do list and set reminders to make sure I am on top of my tasks. If needed, I am always flexible and willing to rearrange my schedule to accommodate urgent requests.
• 5. How do you handle confidential information?
  Answer: I understand the importance of confidentiality in the real estate industry and make sure to handle all sensitive information with utmost care. I also follow company guidelines and procedures for safeguarding confidential information.

Technical Skills & Experience

• 6. Can you explain your experience with property management software?
  Answer: I have experience working with several property management software such as AppFolio, Buildium, and Yardi. I am comfortable using these software to manage client databases, schedule appointments, and generate reports.
• 7. How do you handle lease and contract negotiations?
  Answer: I have experience reviewing and negotiating lease agreements and contracts. I make sure to thoroughly read and understand all terms and conditions, and I communicate any necessary changes or concerns to the appropriate parties.
• 8. Have you ever had to deal with a difficult tenant or landlord? How did you handle the situation?
  Answer: Yes, I have had experience dealing with difficult tenants and landlords. In these situations, I make sure to remain calm and professional, actively listening to their concerns, and finding solutions that align with the terms of the lease or contract.
• 9. How do you handle multiple projects at the same time?
  Answer: I have experience managing multiple projects at once by prioritizing tasks and using time-management techniques such as setting deadlines and breaking down projects into smaller tasks. I also make sure to communicate with all parties involved and provide frequent updates on the status of each project.
• 10. What experience do you have with property inspections?
  Answer: I have experience conducting property inspections, both before and after a tenant moves in. I am familiar with the process of documenting the condition of the property, addressing any necessary repairs or maintenance, and communicating with the tenant or landlord regarding the results.

Behavioral Questions

• 11. Can you tell us about a time when you had to handle a difficult client or colleague? How did you handle the situation?
  Answer: In my previous role, I had a difficult client who was constantly making unreasonable demands and was difficult to communicate with. I handled the situation by actively listening to their concerns, finding solutions that aligned with their needs, and maintaining a calm and professional demeanor.
• 12. How do you adapt to changes in the real estate market or company policies?
  Answer: I understand that the real estate market and company policies can change frequently. I am adaptable and open to learning new processes and procedures. I also make sure to communicate with my team and superiors to stay informed about any changes.
• 13. Tell us about a time when you had to handle a confidential matter. How did you ensure confidentiality?
  Answer: In my previous role, I had to handle sensitive client data during a merger. I ensured confidentiality by following company protocols, storing all information securely, and only sharing information with authorized personnel.
• 14. Can you give an example of a time when you had to juggle multiple tasks with conflicting deadlines? How did you prioritize and manage your time?
  Answer: In my previous role, I had to handle multiple property inspections, lease negotiations, and client correspondence all at once. To prioritize my tasks, I made a list of urgent and important tasks and set aside less urgent tasks for later. I also communicated with my team and superiors to manage expectations and deadlines.
• 15. How do you handle stressful situations in the workplace?
  Answer: I deal with stress in a positive and productive manner. I make sure to take breaks when needed, practice self-care, and seek support from my colleagues or superiors if needed. I also prioritize and organize my tasks to manage stress.

Situational Questions

• 16. How would you handle a situation where a tenant has not paid rent on time?
  Answer: I would start by reviewing the lease agreement and communicating with the tenant about the missed payment. If necessary, I would send a formal notice and provide a deadline for payment. If the tenant still does not pay, I would follow the appropriate legal procedures or involve the landlord or property owner.
• 17. How would you handle a situation where a landlord wants to terminate a lease early?
  Answer: I would review the terms of the lease agreement and communicate with both the landlord and tenant about the situation. If necessary, I would negotiate a satisfactory solution for both parties. If the situation cannot be resolved, I would follow the appropriate legal procedures.
• 18. How would you handle a conflict between a landlord and tenant?
  Answer: I would act as a mediator between the two parties, actively listening to their concerns and finding a solution that aligns with the terms of the lease agreement. If necessary, I would involve a third party such as a property manager or lawyer.
• 19. How would you handle a situation where a client is not satisfied with a property they have viewed?
  Answer: I would actively listen to their concerns and take note of their specific preferences and requirements. I would then offer alternative property options that align with their needs. If needed, I would also arrange for additional viewings or provide information about similar properties.
• 20. How would you handle a situation where you discover a discrepancy in a property's rental history?
  Answer: I would review all documentation and double-check the rental history with the tenant and landlord. If the discrepancy cannot be resolved, I would involve a third party such as a property manager, lawyer, or broker to investigate and resolve the issue.