Top 20 Interview Questions & Answers for Restaurant Cashier Roles – 2025

Preparing for a job interview as a restaurant cashier? This guide provides a list of essential questions and answers that will help you showcase your customer service skills, financial acumen, and experience in working in a fast-paced restaurant environment. Whether you’re applying for a role as a cashier, hostess, or a front-of-house staff member, these questions cover all key areas of the job.

General Questions

• 1. Tell us about your previous experience working as a cashier in a restaurant setting.
  A: I have two years of experience working as a cashier at a busy fast food restaurant. I am familiar with taking orders, handling payments, and resolving customer complaints in a timely and efficient manner.
• 2. How do you ensure accuracy when handling cash transactions?
  A: I always double check the amount of cash received from a customer and count out their change carefully. I also make sure to document each transaction accurately to maintain a proper record of sales.
• 3. What do you consider to be outstanding customer service?
  A: To me, outstanding customer service means going above and beyond to make sure the customer's needs are met. This could include being attentive, friendly, and helpful, as well as anticipating and addressing any potential issues before they arise.
• 4. How do you handle a difficult or upset customer?
  A: First, I would listen to their concerns and try to understand their point of view. Then, I would apologize for any inconvenience and offer solutions to resolve the issue, such as a refund or free meal. If necessary, I would involve a manager to help find a resolution.
• 5. How do you handle a long line of customers waiting to pay?
  A: I would prioritize getting through the line as efficiently as possible while still providing excellent customer service. This could include keeping a positive attitude, moving quickly, and apologizing for any wait time.

Technical Skills & Experience

• 6. What do you know about point of sale systems and cash registers?
  A: I am familiar with various point of sale systems and have experience using them to process payments, void transactions, and generate reports. I am also trained in managing cash registers and balancing cash drawers at the end of a shift.
• 7. Have you ever had to handle a large amount of cash? How did you ensure accuracy?
  A: Yes, at my previous job, I had to handle large amounts of cash daily. To ensure accuracy, I counted the cash twice and had a second employee double check it before completing the transaction.
• 8. How do you handle discrepancies in cash balances?
  A: If there is a discrepancy in cash balances, I would immediately inform my supervisor and work together to identify the issue and find a solution. This could include checking for any errors in the cash register or conducting a recount of the cash.
• 9. Are you familiar with handling credit and debit card transactions?
  A: Yes, I have experience processing credit and debit card transactions using various payment terminals. I also understand the importance of verifying signatures and checking IDs to prevent fraudulent transactions.
• 10. What experience do you have with managing inventory and restocking supplies?
  A: At my previous job, I was responsible for keeping track of inventory and restocking supplies as needed. I am comfortable using inventory management software and ensuring that we always have enough supplies on hand to meet customer demand.

Cultural Fit Questions

• 11. What interests you in working for our restaurant?
  A: I have always been passionate about the food industry and have heard great things about the quality and service at this restaurant. I am excited about the opportunity to contribute to the team and help create a positive dining experience for customers.
• 12. How do you prioritize tasks during a busy shift?
  A: During a busy shift, I prioritize tasks based on urgency and importance. If a customer has a complaint or needs assistance, I would prioritize addressing that situation first. Otherwise, I would focus on completing orders and serving customers in a timely and efficient manner.
• 13. How do you handle working under pressure?
  A: I thrive in fast-paced and high-pressure environments. I am able to stay calm and focused by prioritizing tasks, communicating effectively with my team, and staying organized. I am also comfortable asking for help or guidance if needed.
• 14. How do you handle a mistake you made while on the job?
  A: If I make a mistake, I take responsibility for it and work quickly to find a solution. I would communicate the mistake to my supervisor and ask for their guidance and support. I am always willing to learn from my mistakes and take steps to prevent them in the future.
• 15. How do you handle conflicts with coworkers or supervisors?
  A: If a conflict arises, I would try to understand the other person's perspective and communicate calmly and professionally to find a resolution. I am a team player and am always willing to work collaboratively to find a solution that benefits both parties.