Top 20 Interview Questions & Answers for Restaurant Floor Manager – 2025

If you’re aspiring to be a restaurant floor manager, you must possess excellent communication, leadership, and problem-solving skills in addition to a strong background in the hospitality industry. This list of interview questions and answers will help you demonstrate your expertise and suitability for this role.

Behavioral Questions

• 1. Tell us about a time when you handled a difficult situation with a customer.
  Answer: During one of my shifts, a customer had an issue with their food and was very angry. I remained calm, listened to their complaint, and offered a sincere apology. I then discussed the issue with the kitchen staff and personally rectified the mistake by bringing out a new dish for the customer. This resulted in the customer leaving satisfied and even leaving a positive review online.
• 2. Can you give an example of a time when you had to manage a team through a busy shift?
  Answer: In my previous role as a restaurant floor manager, I had to handle a sudden rush of customers during the lunch hour. I quickly delegated tasks to my team members, communicated the expectations clearly, and directed the flow of work. This helped us efficiently serve all the customers and maintain a smooth operation.
• 3. How do you handle conflicts within a team?
  Answer: I believe in addressing conflicts immediately before they escalate. I listen to both sides of the argument, encourage open and respectful communication, and work with the individuals to find a solution that satisfies everyone. I also follow up to ensure that the issue is fully resolved.

Situational Questions

• 4. One of your staff members called in sick on a busy weekend. How would you handle this situation?
  Answer: I would first assess the workload and determine if I could handle the shift myself. If not, I would ask for assistance from other team members or try to find a temporary replacement. If all else fails, I would prioritize tasks and try to minimize the impact on the team and customers.
• 5. How do you handle a customer complaint when the kitchen is already experiencing delays?
  Answer: I would apologize to the customer and let them know that the kitchen is working to resolve the issue as quickly as possible. I would offer them complimentary drinks or a discount on their meal as a gesture of goodwill. I would also prioritize their order in the kitchen to reduce their wait time.
• 6. What would you do if a customer becomes disruptive or starts causing a disturbance?
  Answer: I would first approach the customer and try to calm them down. If that doesn’t work, I would offer them a private space to speak with me or the manager. If the situation is still not under control, I would alert security or call the police if necessary.

Technical Knowledge

• 7. What do you know about food safety and sanitation guidelines?
  Answer: I am familiar with the FDA’s food safety regulations and have completed a food handling course. I understand the importance of proper handwashing, temperature control, and proper storage to prevent foodborne illnesses.
• 8. What steps do you take to ensure efficient inventory management?
  Answer: I regularly track inventory levels, forecast demand, and plan orders accordingly. I also ensure proper storage and rotation of products to prevent waste or spoilage. Furthermore, I conduct regular audits and train my staff on how to manage inventory effectively.
• 9. Which reservation systems have you used in the past?
  Answer: I have experience with multiple online reservation systems such as OpenTable and Resy. I am also proficient in manual reservation systems and have trained my staff on how to use them as a backup option.

Cultural Fit

• 10. What do exceptional customer service and hospitality mean to you?
  Answer: Exceptional customer service means going above and beyond to meet and exceed customers’ expectations. It involves being attentive, proactive, and empathetic towards their needs. Hospitality means creating a welcoming, comfortable, and enjoyable experience for all customers.
• 11. How do you motivate and develop your team?
  Answer: I believe in leading by example and creating a positive work environment where everyone feels valued and supported. I also encourage professional development by providing training opportunities and cross-training in different departments.
• 12. What qualities do you look for when hiring new staff?
  Answer: I look for candidates who are passionate, reliable, and have a positive attitude. I also prioritize customer service and team players, as these qualities are crucial for success in the hospitality industry.

Policies & Procedures

• 13. What steps do you take to ensure the restaurant complies with alcohol regulations and responsible service laws?
  Answer: I make sure all staff members are trained in responsible service of alcohol and are familiar with the restaurant’s policies on alcohol service. I also regularly monitor customers and take necessary measures to prevent over-serving.
• 14. How do you handle reservations for large groups or special events?
  Answer: I confirm the number of guests and their specific requirements in advance, such as dietary restrictions or accessibility needs. I also ensure that the menu can accommodate the group and coordinate with the kitchen and serving staff to ensure a smooth experience.
• 15. How do you handle employees’ requests for time off or changes in their schedule?
  Answer: I ask employees to provide notice for any schedule requests or changes, based on the restaurant’s policy. I try to accommodate their needs as much as possible while ensuring smooth operations and fair distribution of shifts.

Personal Development

• 16. How do you keep yourself updated on industry trends and practices?
  Answer: I regularly attend industry seminars, read trade journals, and network with other professionals to stay updated. I also encourage my team to share any new ideas or suggestions they come across to constantly improve our operations.
• 17. Tell us about a time when you identified an area for improvement in the restaurant’s operations and successfully implemented changes.
  Answer: I noticed that inventory management was causing a lot of waste and unnecessary expenses. I researched and implemented a new system that helped us save time and money while also reducing food waste.
• 18. How do you handle stressful situations in a fast-paced environment?
  Answer: I stay calm and prioritize tasks to ensure efficient and effective handling of the situation. I also communicate any issues or challenges to my team and delegate tasks to minimize the burden on any individual.

Company-Specific

• 19. What attracted you to our restaurant and this role?
  Answer: I’ve been a regular customer at this restaurant for several years and have always been impressed by the service and quality of food. I believe that my experience and skills make me an excellent fit for this role, and I’m excited to contribute to the success of the team.
• 20. How do you ensure the restaurant maintains a consistent level of service and quality?
  Answer: I regularly conduct training sessions and provide feedback to the team to ensure consistent delivery of service and quality. I also conduct quality checks and take customer feedback seriously to identify and address any areas for improvement.