Top 20 Interview Questions & Answers for Restaurant General Manager – 2025

Are you interviewing for a restaurant general manager position? Use these top 20 questions and answers to demonstrate your leadership skills, problem-solving abilities, and knowledge of the food and beverage industry. These questions cover a variety of topics, including customer service, financial management, and staff training.

General Questions

• 1. Can you tell us about your experience as a restaurant general manager?
  A: Sure, I have been working in the food and beverage industry for over 10 years, with the last 5 years as a general manager. During this time, I have successfully managed all aspects of restaurant operations including budgeting, staff management, and customer service.
• 2. What do you think sets you apart from other candidates applying for this position?
  A: I believe my strong leadership skills, multitasking abilities, and passion for providing exceptional customer experience set me apart from other candidates. I have a track record of improving operational efficiency and increasing sales in my previous role as a general manager.
• 3. How do you handle difficult situations with customers?
  A: I understand that the customer is always the top priority. I always remain calm and professional while actively listening to their concerns. I then work with my team to find a solution that meets the customer’s needs while also adhering to company policies.
• 4. How do you ensure food safety standards are met in the restaurant?
  A: I believe in following a strict food safety protocol to ensure the health and well-being of our customers. This includes proper food storage and handling, regular equipment maintenance, and regular staff training on food safety guidelines.
• 5. How do you motivate and manage a team of staff members?
  A: I lead by example and always maintain open communication with my team. I believe in setting clear expectations and showing appreciation for a job well done. I also provide regular training and support to help my staff grow and succeed in their roles.

Behavioral Questions

• 6. Can you tell us about a time when you had to handle a difficult employee?
  A: In my previous role, I had an employee who consistently showed up late for their shift. I first addressed the issue in a one-on-one conversation, where I outlined the expectations and consequences of being late. When the behavior continued, I had to take disciplinary action, which resulted in a positive change in their behavior.
• 7. How do you handle a stressful situation in a busy restaurant?
  A: I remain calm and focused on finding a solution. I also delegate tasks to my team to ensure efficiency and prioritize tasks based on immediate needs. I also communicate clearly and effectively with my team to ensure everyone is on the same page.
• 8. Can you describe a time when you implemented a cost-saving strategy for the restaurant?
  A: In my previous role, I noticed a high amount of food waste and excessive ordering of supplies. I implemented a new inventory system and streamlined the ordering process, which resulted in a significant cost-saving for the restaurant.
• 9. How do you handle conflicts between team members?
  A: I believe in addressing conflicts immediately and fairly. I listen to both sides and mediate to find a mutual resolution. If needed, I also involve a higher authority to resolve the issue.
• 10. Can you tell us about a time when you had to handle an unhappy customer?
  A: In my previous role, a customer had a negative experience due to a delay in their food order. I immediately apologized and offered a solution, such as a complimentary dessert. I also communicated the issue to the kitchen staff to prevent similar delays in the future. The customer left happy and even left a positive review on our website.

Situational Questions

• 11. How would you handle receiving a delivery of spoiled ingredients?
  A: I would immediately discard the spoiled ingredients and document the incident. I would then contact the supplier to report the issue and request a replacement. I would also review our inventory processes to avoid similar issues in the future.
• 12. How would you handle a decrease in sales during a slow season?
  A: I would review the sales data and analyze any trends. I would then brainstorm with my team to develop promotional strategies to attract more customers during the slow season. I may also consider reducing costs in certain areas to offset the decrease in sales.
• 13. What would you do if a staff member called in sick for their shift?
  A: I would first assess the staffing needs for that shift and determine the best solution. If possible, I would rearrange schedules to cover the shift or call in a reliable staff member to fill in. If needed, I would step in and cover the shift myself to ensure smooth operations.
• 14. How would you handle a major customer complaint about their dining experience?
  A: I would listen to the customer’s concerns and apologize for the negative experience. I would then offer a solution based on their needs, such as a refund, a complimentary meal, or a discount on their next visit. I would also communicate the issue to my team to prevent similar incidents in the future.
• 15. What would you do if a kitchen equipment malfunctioned during a busy dinner rush?
  A: I would first assess the situation and the potential impact on the operations. If needed, I would step in and assist with any urgent tasks. I would then communicate with the kitchen staff to determine next steps, whether it is to fix the equipment or find alternative methods to prepare the affected dishes. I would also provide updates to the waitstaff and customers to manage expectations.

Technical Questions

• 16. Can you explain your experience with creating seasonal menus and managing food costs?
  A: In my previous role, I created seasonal menus based on the availability of local ingredients and customer preferences. I also closely monitored food costs and adjusted menu items to ensure profitability.
• 17. How do you maintain cleanliness and safety in the restaurant environment?
  A: I believe in strict adherence to health and safety guidelines. This includes regular cleaning and sanitization of the kitchen and dining areas, proper food storage and handling, and training staff on food safety protocols.
• 18. How do you handle a customer with a food allergy or dietary restriction?
  A: I always take food allergies and dietary restrictions seriously and ensure that my staff is trained to handle these situations with care. I would communicate with the customer and their server to determine the best options for them, and ensure that their meal is prepared in a separate area to prevent cross-contact.
• 19. Can you describe your experience with budgeting and forecasting for a restaurant?
  A: In my previous role, I was responsible for budgeting and forecasting for the restaurant. I regularly monitored income and expenses, adjusted spending and inventory accordingly, and provided financial reports to the management team.
• 20. How do you manage the overall operations and logistics of a busy restaurant?
  A: I have strong organizational skills and prioritize tasks based on their urgency. I also delegate tasks to my team to ensure efficiency and oversee the daily operations to maintain the high standards of the restaurant.