Top 20 Interview Questions & Answers for Restaurant Host – 2025

As a restaurant host, you play a critical role in providing customers with a positive dining experience. To excel in this position, you must possess excellent communication skills, customer service skills, and the ability to handle challenging situations. This guide provides a list of essential questions and answers that will help you showcase your skills and experience in a restaurant environment.

Behavioral Questions

• 1. Tell me about a time when you had to handle a difficult customer.
  Answer: In my previous job as a restaurant host, I encountered a customer who was unhappy with their table and insisted on being moved. I calmly listened to their concerns and found a suitable solution by offering them a complimentary drink while they waited for a new table to become available. The customer left satisfied and even left a positive review about their experience.
• 2. Can you give an example of a time when you had to multitask in a fast-paced environment? How did you prioritize your tasks?
  Answer: Working in a busy restaurant, there are always multiple tasks that need to be completed at once. One particular evening, we had a full house and several parties arrived at the same time. I had to juggle seating guests, taking reservations, and answering phone calls. To prioritize my tasks, I made a mental list of the most urgent tasks and delegated some tasks to my assistant. We were able to provide excellent service to all customers without any issues.

Situational Questions

• 3. How would you handle a situation where a customer complained about their food being cold?
  Answer: I would apologize to the customer and offer to have their food reheated or replaced. In the meantime, I would offer them a free appetizer or dessert to make up for the inconvenience. I would also inform the kitchen staff to be more careful with food temperatures in the future.
• 4. Imagine you have a reservation for a large party, but the table is not ready on time. How would you handle this situation?
  Answer: I would apologize to the guests, explain the situation, and offer them complimentary drinks or appetizers while they wait. If possible, I would also try to accommodate them at another table or provide a discount on their bill for the inconvenience.

Technical Questions

• 5. What experience do you have with booking and managing reservations?
  Answer: In my previous job as a host, I was responsible for managing reservations using a computer system. I have experience with taking bookings, managing availability, and handling cancellations or changes. I am also familiar with coordinating with the kitchen and waitstaff to ensure a smooth dining experience for all guests.
• 6. How do you handle a last-minute change in a reservation?
  Answer: I would first check for availability and then inform the kitchen and waitstaff about any changes. If necessary, I would also update the seating plan and make any necessary adjustments to accommodate the change.

Cultural Fit Questions

• 7. What do you think are the qualities of a great restaurant host?
  Answer: In my opinion, a great restaurant host should have excellent communication skills, be able to remain calm under pressure, and have a strong attention to detail. They should also be welcoming, friendly, and able to provide excellent customer service even in challenging situations.
• 8. How do you handle conflicts with coworkers?
  Answer: I believe open and effective communication is key in resolving conflicts with coworkers. If there is an issue, I would address it calmly and professionally and try to come to a resolution that benefits all parties involved. I also believe in maintaining a positive and professional work environment to prevent conflicts from arising in the first place.