Top 20 Interview Questions & Answers for Restaurant Hostess Roles – 2025

Are you preparing for a job interview for a restaurant hostess position? This guide provides a list of up-to-date questions and answers that will help you showcase your customer service skills, organizational abilities, and experience in the hospitality industry. These questions cover all key areas of the job to help you land your dream role.

General Questions

• 1. Tell me about your previous experience in the hospitality industry.
  Answer: I have over 5 years of experience working in various roles in the hospitality industry, including hostess, server, and bartender. I have a strong understanding of customer service and have developed excellent communication and organizational skills.
• 2. How do you handle difficult customers?
  Answer: I always try to remain calm and empathetic, listening to their concerns and finding a solution to their problem. If necessary, I will involve a manager to ensure that the customer is satisfied with their experience.
• 3. How do you handle a situation where there are more customers waiting than available tables?
  Answer: I prioritize seating guests in the order of their arrival and try to find creative solutions, such as offering a free drink or appetizer to customers who are waiting. I also make sure to communicate with the kitchen staff about the delay so that they can prepare accordingly.
• 4. How do you handle a situation where a customer complains about their meal?
  Answer: I would apologize and offer to get them a replacement dish or work with the kitchen staff to make sure the issue is resolved. I would also communicate the customer's concerns to a manager, if necessary.

Behavioral Questions

• 5. Can you tell me about a time when you went above and beyond to provide excellent customer service?
  Answer: In my previous role as a server, a customer had a dairy allergy but really wanted to try our signature dish that contained dairy. I worked with the kitchen staff to create a modified version of the dish that was dairy-free and the customer was overjoyed with the experience.
• 6. Tell me about a time when you had to deal with a difficult coworker or supervisor.
  Answer: I had a coworker who was consistently late for their shift. I approached them and had a conversation about the importance of arriving on time and how their tardiness was affecting the team. We were able to come to a mutual agreement and their punctuality improved.
• 7. Can you give an example of a time when you had to handle multiple tasks at once?
  Answer: As a hostess, it was common for me to have to greet and seat guests, answer phone calls, and take to-go orders all at the same time. I prioritized tasks and communicated effectively with my team to ensure everything ran smoothly during busy shifts.
• 8. Have you ever had to handle a situation where a customer was dissatisfied with their experience at the restaurant?
  Answer: Yes, I had a customer who was not satisfied with their food and wanted a refund. After apologizing and speaking with a manager, I offered to have a new dish made for them and they were pleased with the resolution.

Situational Questions

• 9. What would you do if there was a long waitlist for tables and a customer came in with a reservation that was not on the list?
  Answer: I would apologize and explain the situation to the customer. I would then check if there were any cancellations or if there was space at the bar for them to wait until a table becomes available.
• 10. How would you handle a situation where a customer became physically ill at the table?
  Answer: I would call for assistance and make sure the customer was comfortable until help arrived. I would also discreetly clean up the area and communicate the situation to a manager.
• 11. How would you handle a situation where a customer is unhappy with their seating arrangement?
  Answer: I would listen to their concerns and try to accommodate them by finding a suitable alternative. If necessary, I would communicate with a manager to see if there were any other options available.
• 12. What would you do if there was a discrepancy with a customer's bill?
  Answer: I would apologize for the mistake and review the bill with the customer to identify the issue. If necessary, I would involve a manager to make sure the issue is resolved accurately and efficiently.

Technical Questions

• 13. What would you do if a customer requested a specific dish that was not on the menu?
  Answer: I would check with the kitchen staff to see if it was possible to make the dish. If not, I would offer a similar alternative or suggest the customer speak with the chef to see if it could be added to the menu in the future.
• 14. How do you handle dietary restrictions or allergies when taking orders?
  Answer: I make sure to communicate any dietary restrictions or allergies to the kitchen staff to ensure the customer's safety. If necessary, I will suggest suitable alternatives from the menu or work with the staff to create a modified dish.
• 15. What do you do if a table complains about their service?
  Answer: I would apologize and investigate the issue to see what caused the problem. I would then take steps to resolve the problem and make sure the rest of their experience is enjoyable.
• 16. Are you familiar with our restaurant's reservation system?
  Answer: Yes, I have experience working with various reservation systems and am comfortable using them to manage reservations, waitlists, and seating arrangements.

Cultural Fit Questions

• 17. What do you think is the most important quality for a hostess to possess?
  Answer: I believe the most important quality is excellent customer service skills. A hostess sets the tone for a customer's experience, and providing friendly and efficient service is crucial to the success of any restaurant.
• 18. What motivates you to work in the hospitality industry?
  Answer: I am motivated by creating a positive experience for customers and being part of a team that works together to achieve that goal. I find satisfaction in providing excellent service and making sure guests leave happy and satisfied.
• 19. Why do you want to work at our restaurant specifically?
  Answer: I have always admired the high-quality food and exceptional service at your restaurant. I believe my skills and experience align well with your values and I am excited about the opportunity to be part of such a successful team.
• 20. How do you handle a situation where a coworker was not performing up to the standards expected?
  Answer: I would communicate with the coworker and offer to help them if they were struggling. If the issue persisted, I would speak with a manager to address the issue and find a solution.