Top 20 Interview Questions & Answers for Restaurant Supervisor Roles – 2025

Are you preparing for a job interview as a restaurant supervisor? This guide provides a comprehensive list of questions and answers to help you showcase your skills and experience in the food service industry. With these questions, you can demonstrate your leadership abilities, customer service skills, and knowledge of managing restaurant operations.

General Questions

• 1. Tell us about your previous experience in the restaurant industry. How long have you been working in this field?
  Answer: I have been working in the restaurant industry for 8 years now. I started as a server and worked my way up to a supervisor position by consistently demonstrating my skills and dedication to this industry.
• 2. What do you think sets you apart from other candidates for this role?
  Answer: I believe my combination of leadership skills, customer service experience, and knowledge of restaurant operations make me a strong candidate for this position. I am also highly adaptable and thrive in fast-paced environments, which is essential in the restaurant industry.
• 3. What interests you most about working as a restaurant supervisor?
  Answer: I am passionate about delivering exceptional service to customers and ensuring a smooth and efficient dining experience. As a supervisor, I have the opportunity to lead a team and contribute to the success of the restaurant.
• 4. How do you handle difficult situations with customers?
  Answer: I always remain calm and listen to the customer's concerns. I then work towards finding a solution to their problem and ensuring they leave the restaurant satisfied. In my experience, proactive communication and empathy go a long way in resolving issues with customers.
• 5. How do you handle conflicts within your team?
  Answer: I believe in open and honest communication. When conflicts arise, I encourage my team members to express their concerns and then work towards finding a solution together. I also make sure to address any issues promptly to prevent them from escalating.

Technical Skills & Experience

• 6. How do you deal with inventory management in a restaurant setting?
  Answer: I am familiar with using inventory management software to track and manage inventory levels. I also conduct regular audits to ensure accuracy and proper stock rotation. Additionally, I am skilled in forecasting and ordering inventory based on sales trends and customer demand.
• 7. How do you ensure food safety and hygiene standards are maintained in a restaurant?
  Answer: I am well-versed in local health codes and regulations. I conduct regular training sessions with my team to educate them on food safety and hygiene practices, and I also conduct frequent inspections to ensure compliance with these standards.
• 8. How do you handle scheduling for a restaurant with a high volume of customers?
  Answer: I have experience using scheduling software to create efficient and effective schedules for my team members. I also take into account their availability and shift preferences to ensure a fair and balanced schedule.
• 9. Describe a time when you had to handle a customer complaint about food quality.
  Answer: During one shift, a customer complained about their meal being undercooked. I immediately brought it to the attention of the chef and had a new meal prepared for the customer. I also followed up with the customer to ensure their new meal met their expectations and offered a discount on their bill as a gesture of goodwill.
• 10. How do you handle a situation where a team member is consistently underperforming?
  Answer: I believe in addressing issues like this privately and constructively. I would sit down with the team member, discuss their performance, and create a plan for improvement. I also offer support and resources to help them succeed, but I am also not afraid to take disciplinary action if necessary.

Behavioral Questions

• 11. Can you give an example of a time when you had to handle a difficult customer?
  Answer: During my time as a restaurant supervisor, a customer was dissatisfied with their experience and became aggressive towards my staff. I immediately stepped in, remained calm and empathetic, and worked towards finding a solution to their issue. After addressing their concerns, the customer left the restaurant happy with their experience.
• 12. Tell us about a time when you had to handle a high-stress situation in the restaurant.
  Answer: On a particularly busy night, a key staff member called in sick, leaving us short-staffed. I quickly assessed the situation, delegated responsibilities to remaining staff, and stepped in to assist with tasks such as taking orders and bussing tables. We were able to successfully manage the busy night without any major issues.
• 13. Describe a time when you had to implement a new policy or procedure in the restaurant.
  Answer: To improve the efficiency of our kitchen operations, I introduced a new system for placing and tracking food orders. I worked closely with my team to ensure a smooth transition and provided training to ensure they were comfortable with the new process. The new system resulted in a decrease in wait times and improved customer satisfaction.
• 14. Can you tell us about a time when you had to handle a team member who was not following company policies?
  Answer: While conducting a routine review of cash register transactions, I discovered a team member was not following proper procedures when handling cash. I immediately addressed the issue with the team member, provided additional training, and closely monitored their performance going forward. This ensured that all team members were complying with company policies and procedures.
• 15. Share an example of a time when you went above and beyond to ensure a customer had a memorable dining experience.
  Answer: A customer celebrated a special anniversary at our restaurant, and I made sure to make their experience extra special. I arranged for a personalized dessert and offered a complimentary bottle of wine. The customer was delighted and left a positive review, which helped bring in repeat business.

Situational Questions

• 16. How would you handle a situation where a team member called in sick last minute?
  Answer: If it is not possible to find a replacement, I would assess the workload for the shift and adjust responsibilities accordingly. I would also communicate with the remaining team members to ensure they are aware of the situation and any changes to their duties.
• 17. If a customer had a serious allergy, how would you ensure their safety when preparing their meal?
  Answer: I would ensure that the kitchen staff are aware of the allergy and take appropriate precautions when preparing the meal. I would also communicate this with the customer to provide them with reassurance and answer any questions they have about the menu items and ingredients.
• 18. What would you do if there was a sudden increase in customer complaints about the quality of food?
  Answer: I would immediately address the issue with the kitchen staff to determine the cause of the complaints. I would also conduct a thorough inspection of the kitchen and food preparation processes to identify any potential issues that need to be addressed. I would also offer a sincere apology to the affected customers and work towards finding a solution to ensure their satisfaction.
• 19. If a customer left without paying their bill, how would you handle the situation?
  Answer: I would first try to locate the customer and kindly remind them of their unpaid bill. If they have already left, I would document the incident and take the necessary steps to ensure the bill is paid, such as contacting them to arrange payment or banning them from returning to the restaurant.
• 20. How would you handle a situation where a team member showed up to work under the influence of drugs or alcohol?
  Answer: I would address the situation immediately and have a private conversation with the team member to discuss their behavior and the consequences if it continues. Depending on the severity of the situation, I may also have to take disciplinary action, such as sending them home or terminating their employment. I prioritize the safety of both my team and customers, and such behavior is not tolerated in the workplace.